Madewell is a business that believes good days start with great jeans, with women’s and men’s denim at the core of the brand. It also offers everything to wear with jeans, from easy tees and timeless outerwear to classic footwear and must-have bags. Reviews for this location are mixed regarding staff. Many customers report fantastic experiences, describing the staff as very helpful, friendly, kind, attentive, accommodating, supportive, and incredibly helpful. They note the staff offers great advice on styles and fits, provides styling tips, and assists with complicated returns or exchanges. Services like hemming jeans and mailing them are appreciated. The store itself is described as wonderful, well organized, and easy to shop. However, some reviews indicate the staff at this store are not very friendly or helpful, with customers reporting a lack of a simple greeting or welcome. While some staff on the floor receive high praise, others at the register are noted as not quite as engaging.
I love madewell jeans and the staff here in Boulder are always so helpful and polite. I love this store!
December 2024
Staff were very helpful and friendly. I was able to find the perfect pair of jeans that they will hem (which I didn’t know was an option—raw or original hem) and mail to me in Fort Collins! Thank you.
March 2024
This location is wonderful! The staff are always so kind and accommodating. I've come in a couple times with complicated returns/exchanges, and they've always been extremely helpful. Customer service here is 10/10!
