Premier Members Credit Union is a community-focused financial institution that treats its members like family. The staff are friendly, knowledgeable, and genuinely helpful, providing in-person service that stands out. Members appreciate the welcoming environment and the personal attention they receive at branches like the Arapahoe and 55th Street locations in Boulder. Monika, in particular, is highly praised for her patience, understanding, and willingness to spend time explaining banking details and resolving issues. She and other staff members, including Laurie, are known for their quick, friendly, and engaging service, making the banking experience positive and memorable. Members value the support they get with transactions and questions, often highlighting how helpful and approachable the staff are. While some mention frustrations with online support, they feel the in-person service more than makes up for it. The credit union emphasizes caring for members, offering lower rates, and giving back to the community—making banking here feel more like an art of service rather than just a transaction. Overall, Premier Members Credit Union is seen as a friendly, trustworthy place that prioritizes its members’ needs and community well-being.
