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March 2024 by Marc Verity
Super disappointed in the work this REI puts out. A few months back I had a bike crash and brought my bike out here to have them review everything and make sure my bike was good to go. When I got it back the bike felt unstable and very washy. Come to find out my front tire was super loose, back tire was also loose, both needed to be trued, and my fork was also loose among a few other little things.To top it off, I also had them repair my snowboard that took an absolute beating from Southwest in Utah. While the edge repair seems to be quite sound, I also paid for a full tune that included a hot wax. When I got it back I went up to WP on a powder day and they straight up did not wax my board, the thing was sticker than gorilla duct tape.Needless to say, I won't be letting this place touch anything of mine going forward. I can't say I've had the same experience with the REI in Denver, but I'll just stick to smaller shops that know what they're doing.
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March 2024 by Thomas Dorman
Fantastic customer service and repair work from Brice in the bike shop!
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March 2024 by Justin Greenidge
The Costco of outdoor gear ?
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March 2024 by Carlos Engels
Good selection of running shoes for my size
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March 2024 by Chris Kennedy
It's an excellent store. It's a whole different level than LLBean.But So lazy. On Saturday February 3 2024 it was snowing. At 6pm, I called all of its phone numbers and checked the website. It didn't state that they'd closed for the snow. That's laziness. They must state on their voicemail and their website that they have closed before the 8pm time stated on Google Maps and on REI's website.
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February 2024 by Blake Rockwell
It was $48 to mount ski bindings here last season as a member, this season it’s $84, a 75% increase in just one season. It’s a shame as REI used to be the place you could trust to have your skis mounted affordably. Really disappointed as this was a huge perk and part of the reason I joined the coop.
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February 2024 by Mike H
REI has lost its way. I brought back a pair of microspikes purchased in December of 2023, mid Jan 2024 that have broken. They brought the manager over who explained that this was a normal amount of time for these to last (less then 2 months) given my activist usage(Boulder CO resident). The notion that REI would turn away a serious outdoors person with a failed product was unthinkable to me. The value prop of REI over online retailers who often have items on special is their excellent service. No more I guess.
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February 2024 by Shane H
Most incredible ski boot buying experience ever, specifically because of Sophie and her colleagues! She just might be the best bootfitter in the state, and that still feels like an understatement.When researching where to buy boots online, a lot of people said the best place was specialized bootfitters like Evo. I went through them at first and ended up with boots that fit worse than any rentals I'd ever used.I stopped into REI for something else and noticed a pair of used boots I liked. Sophie started by measuring my feet and checking that they didn't at Evo, specifically my heel flex and Achilles shape. She pointed me in the direction of another pair of used boots that were incredible. She had me were them for about 30 minutes while teaching me about ski flex to see if there were any pain points. When one was identified she did the molding process with foam on my foot to ensure that pain point expands.I cannot overstate the care she put into making sure the boot fit was perfect and I was knowledgeable about every part of the process. We spent a little over an hour together making sure everything was perfect with the boots. A huge thank you again Sophie!
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February 2024 by Jackson Eaker
Adam R. was absolutely amazing in boot fitting. We came in to try one boot and he went through everything and was so patient in trying all sorts of boot modifications with us. Learned so much about not only ski boots but our own feet. Clearly passionate, kind, and overall fantastic.
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February 2024 by Chase Barrett
No complaints here. All the staff I've ever interacted with are helpful and knowledgable. Sure, the line can be long...but it's an outdoorsy store in one of the most outdoorsy cities in the country...What do you expect?The people in reviews who complain about REI not taking back product after they destroyed it are probably the same people who abused the old return-policy, i.e. why they had to get rid of it.Support great brands and local employers ?
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February 2024 by Jake Mclaughlin
REI holds a great standard for retail stores and this store is no exception to that rule.
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January 2024 by Jaelyn Bennett
Saige in the climbing section was very knowledgeable and eager to help with all of my questions and sizing needs.
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January 2024 by Bruce Bahnsen
Shoes falling apart after 8 months. REI will not take them back and said that is normal wear and tear. $160 dollar shoes! I bought them for my 15 year old son and he has used them for maybe 50 miles at the very most. The shoes were falling apart in multiple places, but the cashier told me that he could tell we must have done something wrong because some foam that was exposed where the seams failed looked funny to him. These were Solomon shoes which are normally decent but in this case they seem to be poorly made. I have been shopping at REI for maybe 35 years pretty consistently. Never thought I would see customer service like this at REI. Never thought they would not stand behind their products. I mean...shocking compared to the old days! Pretty sad to think that is very likely the last time I will enter the store. There are just too many other options these days, especially in Colorado.
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January 2024 by Abdulmohsen Al Ali
Bike department is not good. Staff members Marty and Matt said my business is not welcome cause I was only asking relevant questions.Very grumpy. Although Jacob from the bike department was nice and friendly.
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November 2023 by B T
Today is November 10. I was in the Boulder location today and they’re expecting me to wait in line for 45 minutes six customers ahead of me that wanted to get their skis and snowboards waxed who were having to also wait in line anybody could’ve just dropped off and been gone I just wanted to cable for my bike. The lady at the front told me she couldn’t help Losing a $5000 customer over a seven dollar cable doesn’t make much sense By the way, Crystal snowboard and ski shops right next door they’ll never make you wait