Zipcar

Most Recent Comments

• June 2023 by Kammie H.
  Signed up for the monthly service (you have to) to rent a car once to make an appointment. Walked 15 minutes to the location of the car and it wasn't there. Called Zipcar and the closest car was 20 minutes away. The whole reason I chose Zipcar was because of this car's proximity to me. Now I have to cancel my appointment. Customer service was friendly but damn, do better.
• April 2023 by Markis B
  Zipcar is wonderful . My name is ************************* and anytime I have an issue with zipcar they immediately *************** have to remember this is a car sharing company meaning someone people are careless and often times dont report the issues with vehicles . Zipcar is great car sharing app . Only issue I have is that my payment method still wont update please please please fix it zipcar gladly appreciate it
• March 2023 by B W.
  Reserve less time than what you need, you can extend your trip but they won't refund you for time you don't use . I finished my trip 2 hours before the reservation ended, but they said they couldn't refund me the hours I didn't use. I haven't had a problem with customer service so far, actually one guy was really helpful when I forgot my keys in the car. However, I have yet to receive a Zipcar that was actually clean on the inside, there's always trash, gum, hair etc. on the floor/seats; so if you don't like a dirty car I would not recommend Zipcar.
• March 2023 by Deniece W
  The cars are okay, but they have horrible customer service. I booked a car today and cancelled my reservation before the time that would cost a cancellation fee. When I cancelled, it said the cost to cancel was 0. So then I look at my account and I was still charged for the reservation, but I was getting a refund. The refund takes 2 to 3 days and since this is the weekend, I guess I won't get my money for a few business days. I called customer service to ask why they couldn't just reverse the charge. I wouldn't have cancelled if I thought I would still be charged for it. The representative just kept repeating the policy about the refund like I was an idiot. They outsource their customer service to India I believe, and they aren't necessarily rude, but just completely unhelpful. Any other business knows how to waive fees or give refunds to keep customers happy, but the people at Zipcar are unyielding. They are so strict about their rules and even when you ask to speak to a supervisor, they tell you the exact same thing.
• March 2023 by Nicole A
  On February 27th 2023, I had a Zipcar rented for a whole day. Got the vehicle on **** near E. Stopped at the pump to find out the gas card they provide does not work. I paid $20.01 in gas for my trip. Was told and sent in an email I would be reimbursed the $20.01 for out of pocket expenses with in 3-5 business days. Waited several days. Called several times and kept being told I would receive my refund within 3-5 business days. Now today 03/08/2023 I called again to inquire of my refund. Was transferred to a Supervisor and she proceeds to tell me they took my money for a 2 hour extension I had made on the vehicle. Since when does a business decide for you, what to do with your money? Also why didnt the other representatives I spoke with several times say anything about it and kept telling me I would get a refund. These people are good for taking money not for customer satisfaction. I have several pictures of broken down, beat up nasty, dirty vehicles. My trip on 02/27/2023. For my last 2 and half hours of the trip the vehicle had a hazard light on for emissions issue. They proceed to tell me its a censor problem. Yet I felt in the steering wheel it needed either power steering fluid or more as the steering would get away from me at times. It is as if they never check these vehicles unless they have a BIG issue. Only then will they act on it. Until then you risk your life!
• November 2022 by Nate F
  Its a clusterf*ck. They constantly change the booking, and its always the day off or the day before, and almost never at the same location I booked.The customer service is the worst of probably any company Ive ever encountered and they do not care about customers. I was given a car with a spare tire on it, I had to avoid highways and drive slowly, and they didnt reimburse me for the extra miles or even care that theyd put my and others safety at risk. The convenience is extremely outweighed by everything thats bad.Its wild to me that a company can be this sh*tty to customers without consequences. It really ****** me off.
• August 2022 by Kaitlyn K.
  I will NEVER rent a car from this company again. Not only did the person who had the car before me not return the car (causing me to have to cancel my very important appointment), they were also not helpful at all when it came to me asking if there were any other cars. Let's keep in mind the closest one they had was in Erie colorado (how am I supposed to get there if they will only compensate me a 25$ Uber). If you are ever considering using this app to rent a car I would think twice and then think again. This situation has happened about 4 times and they have done NOTHING to fix this. This business is 100% unreliable and inefficient. If I could give this rating a negative number I would but unfortunately I had to give them a 1.
• June 2022 by John B.
  What an abject disaster. I'd seen zipcars around before, and when I had a particular short-term need to take a high-value trip, I thought it would be worth a shot when no conventional rentals were available. Guess I should have checked the reviews. The vehicle itself had one problem after another, with AC that didn't cut it (in the dry heat of Colorado), a sound system and monitor that I somehow shut off accidentally and which wouldn't switch back on, and most disturbingly, failure to start (despite an apparently functioning battery). I waited on hold with customer service for half an hour before trying again and getting the car to start. When I tried again, it finally worked, but at that point I had no comfort level in starting the car again, which was a real problem for the hiking in the mountains I got this car to get me to. I ended up doing more of a road trip and just popping out of the car and leaving the engine on, which was a major loss for me. Adding insult to injury, this resulted in me being charged extra for mileage at the end of my trip. This level of unreliability simply is not good enough for a service like this, particularly given the cost. There cannot be a half hour wait for customer service at any time, under any circumstances. I could have been in an even worse situation than I was. And I can't remember ever having a conventional rental car that had so many issues with it. There was a lot of dust, the tires were underinflated, and clearly it needed maintenance well before my ride. The app didn't leave any clear method for me to report these circumstances, at least not until I canceled my account. They would have to beg me to get me to try another ride with them even under the lowest pressure circumstances, as only resourcefulness on my part turned anything positive out of this day of anxiety.
• December 2021 by Jessie R.
  Car wasn't even there! ZipCar acknowledged that it wasn't there and would only give a partial refund. Spent 2 hours trying to find the car for them. What a waste of time.
• July 2021 by JD
  My experience with Zipcar has been nothing but problems from the get-go and mostly involve the impossibility of getting answers/resolution from their customer service and poor communication regarding charges.In general, every time I call the customer service phone number I receive a message that call volume is higher than usual and wait times are extended. On average, I would say I wait 10-15 minutes to speak to a representative. The reply rate for customer service emails varies from a week to no reply at all. The **** on their website are so bare bones as to not be very helpful.I had difficulty creating an account. When I entered my email address, I received a message saying the email address was already in use even though I hadn't created an account with Zipcar before. Clicking on "reset my password" gave me a message that an account with my email address didn't exist. I called to speak to a representative to walk me through the issue, but they didn't have any answers for me on the phone and I was told my problem would escalate to a supervisor who would be in touch with me. No one ever contacted me. I ended up using a work email address to create the account a few days later.During my second reservation, the car's dashboard said air pressure in one of the tires was low. It very quickly became a flat tire. Driving in ***, there aren't many places to safely pull over, so I was double-parked with the car while I called the roadside assistance hotline. After 90 minutes, I was finally told that assistance would arrive in another hour. Since I couldn't afford to leave the car double-parked for such a long period of time, I decided to drive on the flat tire for a few blocks until I could find a legal parking space, but because my rental window had expired, the car wouldn't start. I had to call back again, and wait for customer service to start the car remotely. It's now been three months since the flat-tire incident, and the claim is still unresolved, though I was charged $139, with no email or notification, for the tow-truck fee. My account has been suspended while the incident is investigated, but they continue to charge monthly membership fees and damage waiver fees on an account I can't use (in fact, they "forgot" to charge my monthly fee in May, so instead they charged me twice in June. To cover for their mistake, I was offered driving credits for an account I can't use). I've asked multiple times whether I'll be reimbursed for the time that I couldn't use my account, since it's not clear in membership agreement - one customer service rep told me they didn't know but would have someone reach out to me with an answer (no one ever reached out), a second customer service rep told me that would be decided once the claim was resolved. As an alternative, I asked about canceling my account but was told I can't do so during an active investigation. Assuming I'm also charged for the replacement tire & rim, my Zipcar account has turned into a real money pit.
• July 2021 by Ellen T
  They charged me $111 and wont refund after I reported that he car we tried to pick up had a flat tire. We returned it to the curb immediately but theyre claiming they have to investigate! Absolutely criminal customer service. Im disputing the charges on my credit card and canceling my account.
• June 2021 by Brit
  They told me I lost the keys to a car, I walked past it and confirmed the keys were in the front seat and told them as such. They then said that they "confirmed the keys were missing" and proceeded to charge me $300 for a replacement key. I spoke with them on the phone and over email to try and explain but they were unwilling to cooperate.
• June 2021 by Geoffrey P.
  One of the worst customer service experiences of my life. NEVER RENT FROM THIS COMPANY. I booked a rental at Denver airport two months ahead of time. Two days before I was to leave I checked their app and my reservation was gone. I called them to ask about it and was told the car was no longer there, and they had no car available. I asked them when were they going to tell me, and that this really ruined my schedule, and was unacceptable, to which I was given a $12 credit for my troubles. So then I booked a ZipCar out of downtown Denver and caught a ride from the airport to pick it up there. The car was filthy. Trash all over the floor, seats horribly stained. Nonetheless I drove it for 3 hours and returned it, getting all but one item out of the car. When I looked inside and saw that I had left a dash clip for my cell phone in it I called them up asking them if they could open the door (they can do this remotely) just for a second to retrieve the item. As I waited 15 minutes in pouring rain I was told they couldn't open it as someone else had booked it for this time. As they were 20 minutes late I asked why they couldn't just open it for all of ten seconds to allow me to retrieve the item and I was again told they could not. I never, ever plan to use this awful company again and I strongly urge others to do likewise.
• June 2021 by Miguel M.
  I want able to use Zipcar once my entire year of subscription. There were never any zip cars near/in downtown Denver when I needed them. The bus was more convenient. Zipcar is now charging me and threatening to send it to collections? I will pay because I guess that's part of the agreement in not canceling my subscription sooner. The only lesson people should take from this is to cancel subscriptions sooner. I got my Zipcar membership because of nostalgia from college and I was only going to be in this area for a year. Now I realize I should have just gone with Turo and Getaround - when I couldn't Lyft or Uber.
• June 2021 by MML
  Closed account with a positive credit, 3 months later I get a collection agency notice for $200 of debt sold by zipcar. Checked account and they erroneously added a charge of $200 months after account closure for a ride for which I have a paid receipt. No phone no call, no email, no mail that there was an additional charge. Just a notice from a collection agency. Terrible and unacceptable. Its even worse because while I was using ******* thought it was a great concept.