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April 2024 by Brian A
Purchased a vest that was tagged $160 and I was charged $180. Noticed this when I decided I was going to return it for a defective zipper. Went to a Denver store who could not help me because this location is a franchise. Taylor from Denver called Breck trying to get me some help. The manager at Breck was zero help and told him to apologize to me that my vest was price wrong but he would not refund the $20. This was the original North Face tag. I will send the best to warranty myself. I will never visit this store again and advise others don’t. Read the reviews.
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March 2024 by J Miller
Great selection. Had some great sales. Spacious dressing rooms. Staff didn’t offer to help and were snarky asking about any coupons or stickers for a large purchase.
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March 2024 by Luke P
I tried to return a backpack that had ripped less than 24 hours after I bought it, and I was told they wouldn't accept the return. I would not shop here. They don't stand by the products they sell.
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September 2023 by Tyler Swanson
I wanted the sweatshirt the employee was wearing. He said they did nit have it
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June 2023 by Jimi Scores
NGL ditched all my gear cause y'all too weird to be around my family....
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March 2023 by Caroline G.
I was pleasantly surprised at the excellent selection of ski gear and reasonable prices when I shopped here recently. Also, by far the best customer service I've experienced in any stores in Breckenridge.
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September 2022 by Arielle A.
Was pleasantly surprised by the atmosphere and decently sized selection offered at this store. I found the prices of the gear to be much more reasonable than Patagonia or Burton. Staff was very patient and knowledgeable, ensuring that I made an educated decision on a product specific to my needs.
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August 2022 by E K
Brand Name clothing and accessories - easy access - right on Main Street.
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January 2022 by Jared Boyd
When the first words out of your mouth are pull your mask up over your nose, I'm out! There is a better way to ask without an attitude! Goodbye Karen! Ha
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December 2021 by Powers Greenfield
Absolutely no help walking in. Staff were on phones and never once looked up to greet us or anything. I'm here with my wife for our honeymoon and just wanted a few things. Insanely priced. 1 jacket is $360. We went to Columbia instead and was able to get 2 nice jackets and boots for $370. This store is only good if you really want the North Face brand and don't care for customer service or price. For those wanting good equipment with plenty of help, try Columbia.
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October 2021 by Arielle Alfonso
Was pleasantly surprised by the atmosphere and decently sized selection offered at this store. I found the prices of the gear to be much more reasonable than Patagonia or Burton. Staff was very patient and knowledgeable, ensuring that I made an educated decision on a product specific to my needs.
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October 2021 by trey humphreys
This is my first negative review of any business. I was refused an exchange for a product that I purchased from this location a few weeks ago because I didn't have a receipt. It did not work for my needs. I was not given a receipt when I purchased the bag and I was not looking for a refund... Only looking for an exchange. I am local to Breck and will never shop in this store again. They stated that they could not exchange due to policy. It is bad business in my opinion.
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August 2021 by Chris W
Like the reviews from @Megan Mobbs, @Roc Engle, @Damas Raine have all said, the customer service in this store is rude. As others have noted customers are treated like an imposition. I got a great deal on what I bought but Jiya on 1 Aug 21 at 1:47 PM is either the rudest or laziest person I have ever met in my life. Huffed when she had to be distracted from her phone to check me out and couldn't even be bothered with a hello or thank you when I apparently made her work.Given the history of comments here, I'm guessing the store doesn't care. Could it be on account of it's in a high traffic area of an elite mountain tourist town so if this store treats guests rudely, there will be many more to take our place.
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January 2021 by Roc Engle
very rude employees, never tried to help or check in on you. Didn’t say a word to a single customer very stuck up. Would not recommend.
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January 2021 by Megan Mobbs
Maybe if this store had educated staff on deck that were willing to assist customers, I'd give more stars. I was ready to make a purchase but with staff that didn't know their product and weren't interested in doing their job, I went down the street to patagonia and made my purchases there instead.
