-
April 2024 by LA Royce Studios
Not pleased, the experience was horrible… The gentleman insured me that ICloud backs everything up… I lost an email and access to a Coinbase wallet… Do not believe or trust them, do your best to make sure you have all your emails backed up and wallets backed up before letting them touch your phone ?
-
April 2024 by Melissa Clark
Great place to shop!
-
April 2024 by Nick B
I had a phenomenal experience here today, and my phone works again. I am very impressed by the people working here.
-
April 2024 by Curtis Stutz
It's basically impossible to make a reservation with the Genius Bar, not because of this store in particular, but because Apple support has become completely inept and dysfunctional.
-
April 2024 by Shannon Quinn
Justin was condescending and not helpful.
-
April 2024 by Jacob Padilla
On January 6th, I brought my laptop in for repair due to physical damage on the screen caused my by knucklehead child. I pay $700 for the repair. I get my laptop back and a month and a half later the screen goes out again. This time I take it in and they tell me it’s due to liquid damage. I have no clue how liquid damage was cause and yet they tell me the inside was corroded. So I have no idea why this was not checked the first time I was there. They tell you well they didn’t think it was an issue the first repair. But now they want to charge $1099 for another repair when I could have just bought a new laptop.They won’t even remedy the cost of just getting a new laptop considering I just paid for a repair that was never use. All I got was a, “I am sorry, I know it’s frustrating.”Kind of just feel scammed. Get AppleCare.
-
March 2024 by Laura Kofoid
Today I went to this store due to a iPhone 15 pro max eSIM module failure. I spent two hours at AT&T to have them exhaust everything on their end in an effort to find a solution. We went to the Apple Store at Flatirons to get help. We were greeted by a gentleman wearing a top hat and he got us an appointment for the following day. We were then told by him and another gentleman there is probably nothing Apple can do and it’s all the carrier. We explained we were at AT&T for two hours for them to tell me I went to the wrong AT&T! What? And how would one know the “right” att store?? We left knowing we have an appointment tomorrow, but extremely aggravated. We decided to drive to a Best Buy - they pushed 3 buttons and ran a diagnostic telling them the eSIM module failed. Why couldn’t this have been done by Apple and saved us the 1.5 hours of driving time tacked on to our day? incompetency?. Or laziness? I logged a complaint with corporate regarding this location. I have been an Apple snob for most of my life. I have NEVER had a complaint. The products are fantastic. The customer service today was abysmal.
-
March 2024 by Serena Becker
Maybe appointment online they were right on time being able to help me. Very professional and polite. Unfortunately it was unable to be fixed at the moment so I did have to leave it to be repaired. They’re supposed to call me back tomorrow or the following day and let me know what that’s going to look like if there’s any cost associated with because the test that they ran, Plemon airy does not say whether it is a software issue, a hardware issue, hard drive or what the issue is. So hopefully that will all work out.
-
March 2024 by Stanley Peterson
Busy store. Need a reservation for a tech. Lots of help for shopping.
-
March 2024 by Nghia Le
The store was crowded on weekends but they always have enough staffing. The people who assisted me with my purchase were very helpful.
-
March 2024 by Holly K
Went into Apple today for a technical issue/ possible virus. Marcus was absolutely awesome. He answered all my questions and was able to provide a solution. Checkin was easy and got in quickly even without an appointment.
-
March 2024 by Eric Ratliff
Had a fantastic experience with Robert with the Business Team. If you are a business in need of Apple products or assistance, please reach out to him!!
-
February 2024 by Judi Neukirchner
Oh my, what a frustrating experience at the Flatirons Apple Store today. I ordered a new Apple SE watch online to pick up at the store. When they brought out the watch it needed to be charged … ok, that’s reasonable. After 15 or more minutes the watch was not charged so the specialist exchanged that watch for another one. Same problem … it was not charged. Told it would take 30 minutes to charge which I was willing to do. In the meantime they said my iPhone needed an OS update so they started that process. In the middle of all that employees were switched. After the 30 minutes + the watch was charged and the OS was updated. Cool! Now all we have to do is pair the two. Watch won’t pair with my phone. Now there are 4 people discussing the issue - which took more time. I have an older phone and apparently the OS on the phone wouldn’t talk to the OS on the new watch. They said they could put an older OS on the watch but it would take some time. To say the least, I was DONE! I’m not sure why no one (genius) thought to check out this issue prior to making me sit there for 1.5 hours. I left without a watch. I have been an Apple customer since 2008 and I have to say this was by far the most frustrating experience with Apple ever. Grrrrrr.PS. I then had to go home a pair my old broken screen watch back to my phone. Which took more of my day. Grrrrrr x 2.
-
February 2024 by Ms Meek
THIS STORE HAS THEE WORST CUSTOMER SERVICE AND THEE WORST CUSTOMER SUPPORT EVER! DONT EVER COME HERE FOR ANYTHING! ABSOLUTELY NOT ONE PERSON WILL ACKNOWLEDGE YOUR EXISTENCE FROM THE MOMENT YOU WALK IN TILL THE MOMENT THAT YOU LEAVE. NO ONE WILL EVER GREET YOU, ASK IF YOU NEED HELP, OR THAT THEY WILL BE RIGHT WITH YOU. RUDE JUST RUDE PEOPLE THEY ARE! YOU HAVE TO LITERALLY LOOK FOR YOUR OWN HELP AND IF YOU ARE LUCKY ENOUGH TO FIND SOMEONE, MORE OFTEN THEN NOT AFTER THEY LISTEN TO WHAT YOU HAVE TO SAY THEY WILL WALK AWAY AS IF THEY ARE GOING TO HELP TO ONLY START IGNORING YOU WITH EXCUSES PAWNING YOU OFF FROM ONE PERSON TO THE NEXT. I ALSO NOTICED THAT MOST OF THEM SEEM AS IF THEY ARE VERY STEREOTYPICAL AS WELL, SO DONT SAY I DIDN'T WARN YOU EVERYONE. DO BETTER APPLE!!
-
February 2024 by Tomás Cabrero
I went for help with an issue and they solved it in a few minutes.