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April 2021 by Joseph sanson
Very impatient and rude.
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August 2019 by Jennifer D.
NVB is a terrible bank with no customer service. someone in Texas hacked my bank card number and went on a spree. NVB wanted me to call all the stores myself and try to get my money back. they said they couldn't get it back for me. I had to scream and scream and scream at NVB for them to help me. then NVB accused me of being in on the criminal activity. the only reason they got the money back for me was because I reported them to the federal reserve bank. NVB is full of horrible people. I am a single 64 year old senior citizen and NVB accused me of being involved in banking criminal activity. NVB does not want to.perform their duties as a bank. they think only of their profits. NVB is too small to be a good bank. worthless entity with worthless employees. now they refuse to speak to me and won't generate a new bank card. NVB hold grudges and won't apologize when they have done wrong. NVB does not want your business.
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November 2018 by John S.
I've had an account here for over a year. It's cool to be a part of local history by participating with NVB's small town personalized service. I've seen the lenders here go WAY out of their way to be helpful to people. The teller staff is solid as well.
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October 2018 by John Standerfer
This is an excellent bank that is focused on personalized service. The staff is friendly and knowledgeable. It's great that they offer a genuinely free checking account with e-statements.
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March 2018 by Bruce Jordahl
Great bank good customer service
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September 2017 by Joseph M.
This bank sucks. They actually miscounted ny money by $100 dollars in the banks favor. This bank is the worst bank in the world. If you value your money, avoid this bank.
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February 2017 by Jordan Campbell
Great employees!
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November 2010 by FX H.
Today, I have the worst experience on banking. u name it, their technology melt function, knowledge low & they can't multi task, & their customer service suck. the bank name is NORTH VALLEY BANK COLORADO located in Broomfield, small independent owned bank in CO. There's only total 3 branches in CO. No wonder every time I go there, the place always empty. Not recommended place to do banking & dealing your money. Wait for 10-15 mins to cash a check that usually take 2-5 mins. When I ask the lady," Can I ask you what take so long?" this guy come out from his office out off no where and start being on my face and take all shitty to me and told me grab my check and cash it somewhere else meanwhile their client banking with them. Seriously? There's camera to proof it. He should get fired from his job. Good think I only go there to cash check otherwise I take it to his boss/ president of the company. This bank only good on south area where they don't value customer service (around the other 2 branches location).