Visionworks Flatiron Crossing is a leading optical retailer known for its exceptional customer service and wide selection of high-quality glasses and contact lenses. The staff at this location is consistently praised for their friendly, courteous, and professional demeanor. Customers appreciate the expertise and thoroughness of the eye doctors, who take the time to answer questions and explain everything in easy-to-understand terms. The team members are described as knowledgeable, devoted, and never make customers feel rushed or inconvenienced. One customer, who lives over two hours away, chooses to visit this Visionworks location annually because of the exceptional service they receive, even though there is a closer store in their town. The staff is said to make each visit feel like coming home, and customers feel they are in great hands from the moment they walk in the door until they leave. Specific employees, such as Kat and Blake, have been highlighted for their exceptional customer service, going above and beyond to ensure a positive experience. The overall consensus is that the Flatiron Crossing Visionworks location sets the bar high for other locations to follow, providing a superior customer experience that keeps customers coming back year after year.
Kat was one exceptional example of what an employee should be like! Being the only employee on the floor, she patiently took the time to explain what options we had without making us feel under pressure to make a quick decision on lenses. She’s also bilingual which is always a plus!
September 2024
Woman named kat helped us the whole time and was very kind
July 2024
Dr. Mara was so knowledgeable, warm and friendly, and I left with a full understanding of my eye health and an updated prescription in an amazingly short amount of time. Great staff, great store set-up and an overall great experience!
