Xero Shoes Corporate Office is a company known for its comfortable shoes and strong mission. Customers appreciate the shoes' quality and how they improve foot health, especially for those with wide or flat feet. Many customers have purchased multiple pairs, like the Prio and 360 models, and are very happy with the comfort and fit. The shoes are seen as a life changer for some, providing better support and function than other brands. However, the company’s customer service receives mixed reviews. Some customers praise the team for going above and beyond, quickly replacing shoes that were the wrong size and providing excellent support. One customer shared a positive experience with a helpful customer service representative, which led to a repeat purchase. Conversely, others express frustration about poor communication and delays, especially when trying to return or exchange products. Several customers mention difficulty getting responses to emails, delays in processing orders, or lack of acknowledgment after purchases. Despite these issues, the overall sentiment remains positive about the product quality and mission, though improvements in customer support are needed. In summary, Xero Shoes offers high-quality, comfortable footwear appreciated by customers for its fit and health benefits. While the product often exceeds expectations, the company’s customer service experiences vary, with some customers feeling disappointed by response times and support.
I am disappointed in the customer service. I bought a pair that was too large. I bought a right fit. I am trying to return the former. No one responds. I am glad that you have a great concept and good marketing but that lack of follow through on customer support is to put it mildly, disappointing and or annoying.
March 2023
Great shoes, and amazing mission! As someone who has had duck feet his whole life it’s been amazing seeing my stride change as I use these shoes.
January 2023
After initial issues with a pair of their shoes, I was able to get into contact with customer service to get a replacement pair sent out. Happy with them so far.
