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“I shipped a birthday present with a three day delivery charge. It was delayed by a day which made it late for the birthday. I asked for reduced charge and was given a full refund. This is indicative of how UPS is making the customer feel understood and appreciated. I will continue to use UPS!”
“I recently set up my postnet mailbox and then visited the location to make some copies. I was impressed with how attentive Talia was and how well she handled all the customers that came in. Very well run location, and great music was playing!”
“Helped me with my shipping and packaging needs. I even got Pricing for a mailbox. The people that run this UPS store super nice. I highly recommend stopping here for your Overnight shipping needs!”
“Spoke with Eric. He informed me that Amazon does not allow you to track their packages. However, if you have a package, you have not received a refund from Amazon yet. You need to call them and give them the date that you sent. The package returned when it was accepted by whomever and they will issue a refund to you. Thank you so much Eric. You've been a great help man. I highly recommend this store. They are very friendly. The music is awesome”
“Amazing experience. Jim was very professional and helpful. Took care of everything I needed extremely quickly and was so polite. I will definitely be using them again!!”
“Excellent friendly service binding a confidential report with quick turnaround. Staff member did a great job, was very professional and was a pleasure to deal with. Highly recommend this UPS Store!”
“A great business. I'm there regularly and always encounter friendly people happy to help. Yesterday I had a complicated project that took extra effort, and unfortunately I couldn't get there until right before closing. I felt bad about that, but Will couldn't have been warmer or more eager to help. Very pleasant about the whole thing. It's nice to know we have a shop like that in the neighborhood that takes such good care of its customers.”
“We have 2 UPS stores in Castle Rock. I have been to both of them. Store #1840 is BY FAR my favorite. I have been seeing them for years. Usually for Amazon returns, sometimes more complicated things. The employees at this store have gone above and beyond. Every. Single. Time. Its not just me. I have watched them over the years treat all customers with respect and dignity. Eye contact. Smiles. Pleasant greetings and goodbyes. They have always been willing to do more than is expected of them.”
“As a Nomad, I have 2 other mail services I use and I've actually worked at one as a work camper. With that said, they are professional and I get my packages without any issues whatsoever! They have been friendly and professional!”
“After a very disappointing experience at the UPS store on 8200 A Quebec St in Centennial — where the staff were unhelpful and unwilling to assist with even basic tasks — I came to this location and the difference was night and day.
Kody was absolutely incredible. He was kind, professional, and truly went above and beyond to help me. He listened, understood the situation, and took care of everything smoothly and efficiently. His attitude was warm and welcoming, and he clearly takes pride in his work.
UPS is truly lucky to have someone like Kody on their team. He turned a stressful day into a positive experience. I can’t thank him enough — and this location deserves recognition for doing things the right way.
Highly recommend this store, and if you’re fortunate enough to be helped by Kody, you’re in great hands!”
“Great experience at this UPS store! I came in to print some pictures and one of the staff (he said he is from Nepal) was absolutely amazing. He spent time helping me figure out the right size and paper, all while being super friendly and professional. Definitely the best UPS store I’ve ever been to. I wish I had gotten his name - he really went above and beyond!”
“Great experience! The store is very small so I'm glad it wasn't busy. The person that helped me was conversational, efficient, and friendly. Parking was a breeze. I would absolutely choose this location again!”
“Went in on Saturday to ship a fedex package and had amazing customer service from Jim. He was kind and very helpful. Definitely will return. Thank you, Jim! Quality customer service.”
“Wow!! Just when I had lost all faith in the yoots of America ....I met Charles at UPS on Stroh/Parker and he restored credibility for UPS and young men everywhere. What an incredibly intelligent, personable and patient young man. He went way ABOVE and BEYOND to help me with a tricky print job and nailed it. Kudos to Charles and his parents for raising a fantastic guy....you just know when someone is special and going places in life....and Charles is going places. Many thanks to UPS for 5 star OUTSTANDING service!!!
If I was ever going to use the competitor before......I'll go to UPS from now on because Charles earned our business in 20 min.”
“This is THE BEST UPS Store ever. Anywhere. I dropped off some amazon returns the other day and a personal item I had received with a note card and a pair of earrings had inadvertently gotten dropped off with the returns. I contacted the shop and Chris was SO helpful. He tracked down the returns that I had dropped off from my tracking receipt and went above and beyond to look through all of the returns and found the earrings and gift card. CHRIS SAVES THE DAY! Thank you so much to our friends at UPS 0579. You've always got our back. Great folks, always friendly.”
“Exceptional Customer Service! I had a fantastic experience at The UPS Store #2395. The staff went above and beyond to help me with my shipping and Packing needs. They were friendly, knowledgeable, and incredibly efficient. It’s rare to find a team that genuinely cares about customer satisfaction, and this store absolutely delivers. Highly recommend for anyone needing reliable and professional service!”
“First time at this store & Ashok was a great help when I wasn’t able to return an item. He showed me how and I appreciate him stopping what he was doing to help out when he overheard me tell another employee it wasn’t working. Thank you for assisting and being so kind this evening! Ashok has great customer service 10/10 ?? I will be back for further returns! Thank you! ?”
“Shelby the store ma again was so so so great and amazing!!!? . Helped us so much and packed and shipped our items sooo quickly. We had more than 7 items and a tv/Imac and got done wuick in minutes. Thank you, you are the best!!”
“Dawson is a Terrific young man! He always greets me with a smile! He makes small conversations to make me feel welcome and cared for! The transaction process is always smooth & easy! Thank you Dawson for your superior service!”
“Incredible service and patience from Myung and Kevin. We had 8 documents to notarize, package to mail, and a return. This was all done quickly and efficiently. Very kind and will definitely use again.”
“The BEST location, I always look forward to going to drop off my packages so I can see Ayman and Cat! I hope you have the pleasure of getting either of them to help you, they are absolute angels. So sweet and courteous and beyond helpful. They get everyone through quickly and with a smile :) I seriously wish every post office location was like this one. I also can't say how wonderful they were during Christmas! They were so fast getting all the customers taken care of even though it was the busy season. Thank you for making going to the post office a lovely experience, we appreciate you so much!!!”
“This is a big and nice post office. I drive farther to go to this post office because they always have four mail clerks on the weekdays and a they have a couple of self serve post office stamp machines. They are very helpful and good with customer service and they get you out fast. I highly recommend this post office.”
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“I have worked with Michael and Jill Page on many projects over the past 6 to 8 years and you could never ask for better service from a specialty company. Tell them what you need and they go above and beyond to make it a reality. On our most recent project we worked with Tom and he was just as helpful as the owners were in the past. I would refer them to anyone and wish I could give them 6 stars.”