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November 2023 by Gemma Tellar
Rude arrogant! People. They will take advantage of you ever chance that they can. Horrid people!!!
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July 2023 by Adam D
Amazing! They were out of the car we reserved and the similar didn’t have enough (similar) trunk space. They gave us an upgrade for free! This is how you do it! Super appreciative and will be coming back.Thank you!
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March 2023 by Alli Forsythe
The gentleman who runs this place has always been so kind to me. I've rented here 3 different times. The only time I ever had an issue was with drop off. I really wish they had an after hours option as this once caused a bit of an issue for me, but overall, he really tries to take care of his customers.
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November 2022 by Aaron
This ‘independent owner” is happy to charge you for a full day’s rental but closes his own business at 1:00pm with no key-return box. That means you will need to meet his own hours since he chooses to close early, but you will still pay for an entire day.Wow - given the amount of 1-Star reviews he has, this guy needs to be shut down
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October 2022 by Kathryn Goettl
I have never had a more positive, easy rental in my life. Pickup and drop off where so fast and simple!I will be a repeat customer for sure!
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October 2022 by Kathy
I have never had a more positive, easy rental in my life. Pickup and drop off were so fast and simple! I will be a repeat customer for sure!
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September 2022 by Matt Oneal
I would give negative stars if possible! The masked man behind the counter was very unreasonable. Customer service was horrible from this guy. I was charged a full Extra day for returning car 2 hrs later than is was rented but charged for another full day.(there was plenty of cars on lot and no one was waiting for this car) I paid 1200 dollars for this rental) I asked to talk with the manager and thisGuy claimed to be the owner of theBranch here in castle rock. I asked him what his name was and he would not tell me and disappeared into the shop to the back. Stay away from this place and do not give them your business. Plenty of other car rental places in castle rock and surrounding areas that have actual customer service. I will never rent another car from this company or this boy that claimed to be the owner ofThe company butHe would not tell me his name. We do not need people like this running businesses like this in castle rock or anywhere else. Stay away if you can!!
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September 2022 by Aaron Feldman
This ‘independent owner” is happy to charge you for a full day’s rental but closes his own business at 1:00pm with no key-return box. That means you will need to meet his own hours since he chooses to close early, but you will still pay for an entire day.Wow - given the amount of 1-Star reviews he has, this guy needs to be shut down
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September 2022 by Daisy Bandera
They guy had me waiting 20 min. I had a reservation but i guess it was more important for him to finish his story 8/20 8:00am
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September 2022 by whyyoucarepunk
Wanted me to jump through hoops to get the car but already took payment. Didn't have the car i RESERVED and tried to give me a smaller one for the same price.
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August 2022 by Evan L.
Budget/Avis is a pay-what-you-get-for type rental car service... it has never been my favorite, especially when dealing with their customer service line. However, this location, which is run by Oscar, is a phenomenal location. I sincerely appreciate Oscar and his service. I ran into an issue while dropping off and he walked me through everything I needed to do to get it fixed. He also went the lengths to make up for it with an upgrade when I went back to use him again. If you're considering using Budget/Avis in the area, definitely use this location!!
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August 2022 by Barbara N.
Pick up and drop off of rental vehicle was very quick and easy. Exceptional customer service... thank you Oscar!
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October 2021 by Matt Emerson
I had a car with thumping sounds and the owner would not help me find another car. Not recommend!
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June 2021 by Matthew Camp
Oscar provided me with the best customer service I have ever received at a car rental place. I will not be going anywhere else for my rental needs
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May 2021 by Matt Thomson
I saw all of the online reviews and jumped onto our neighborhood FB page asking for a different place to rent a car. Dozens said they'd had a good experience here so I tried it. The owner was fantastic, upgraded me at a lower cost, car was ready before my reservation time, car was clean and in good shape. Hours are a bit limiting, but that makes sense for a small business. Price is average with others in the area.
