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January 2024 by Google user
Purchased a vehicle a year ago. Best experience buying a car ever. Went in for a a service to install a feature that wasn't yet due to chip shortage. Jist like the buying experience the service was exceptional. From being received today the point of driveway drop off with the shuttle. Thank you
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November 2023 by Donna Welch
I felt like my son was not important because he wasn't buying something new. Bill was very helpful and polite. The only car we wanted to see wasn't there, someone was using it.
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September 2023 by Eric B.
6 months ago this dealership supposedly added me to list to get my retrofit heated steering wheel and front parking sensors when I came in for an oil change. I received my letter from GM saying parts were available. I made my appointment 30+ days out to have them installed at this dealership. When I arrived, I was told they didn't have parts for me and I needed to call to reserve them vs. tell them in person or in my online appointment requests. Going on almost two years without key features. Just very poorly run service department.
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August 2023 by Michael Mills
I scheduled my first oil change on my 2022 Chevy Colorado with a very enthusiastic helpful advisor on the phone. He said of course I can bring it here for the free first oil change even though I bought it at another dealer. So when I showed up for my appointment, a different advisor (who they had to find somewhere in the building) told me that the "free" oil change had expired after a year. There was no notice that it would expire. I said never mind I will do it my self which I've done on all my cars. He said let me talk to the manager who said OK it's free. The advisor (Dominic) then told me if I do my own oil change, it will void the Powertrain Warranty. That is a total lie. The Magnuson-Moss Warranty act (a 1975 Federal Law) makes it illegal to void a warranty if you do your own work. As long as you don't damage the vehicle and recommend keep your receipts. So that's alot of words to say don't bring your car here for service!
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August 2023 by Shad A.
I was looking for a new truck and had settled on Castle Rock Chevrolet as the dealer of my choice to make a purchase. I had given the dealership $1000 as a deposit on a truck that was to be in transit. After a week I had some family matters come up and unable to purchase the truck. I attempted to reach the sales person, Chris Hering via text on 7/16/23, 7/19/23 with no replies at all. I texted Chris again on 7/26/23 and he finally replied and said I needed to contact the new car sales managed Maverick (Chad). I called on 7/26/23 and never got a return call, left msg again on 7/28/23 and again, never received a call back. Going on almost a month now and never have heard from Maverick (Chad). If this is the way Castle Rock Chevrolet does business I would never consider Castle Rock Chevrolet again.Perhaps the GM, Parm Dosanjh will make contact or the managing partner, Travis Van Spronsen.Extremely poor business practice, never before have I dealt with such a disreputable company as Castle Rock Chevrolet.I will never recommend Castle Rock Chevrolet to anyone.
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July 2023 by steven thomas
Been trying for 3 days to get an appointment for an oil change on my new Corvette. I've left voice mails and personal messages with the operator to no avail. There are plenty of Chevy dealerships out there for me to waist my time with somebody that has way too much business and doesn’t want my business.
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May 2023 by Tom K.
Their web site sucks, especially for used older vehicles
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May 2023 by Linda E.
I would give this a Minus 5 stars if I could. I scheduled my car for the air bag recall. Called them TWICE to make sure they had the parts. Was told both times "yes, we have them" even asked if there would be a charge and was told no charge. Drove over 60 miles and was told when I got there that GM doesn't have the parts. Can't trust them to work on my car if they can't even know what their inventory is.
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April 2023 by Jeb Wild
First time here today. Worked with Casey and his manager on my white ram 1500 rebel. Needed service done as there are not many good RAM places in Castle Rock. I received excellent service from them and I will be back.
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March 2023 by liz t.
My service airbag light was on, and I needed an oil change so I took it here. Not only did they charge an excessive amount for the oil change even when there was an advertisement on the wall for $40 less, when we paid our bill it was supposed to be $339, the credit card bill was $349.17. The $10.17 was for non-cash transaction which was not told to us before they ran our credit card. I would never use this dealership again.
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November 2022 by David Mcelhinney
I just bought my 8th jeep from them yesterday and once again they were wonderful. Ray Robertson has been the salesman every time. He and the dealership are kind thoughtful and honest. I highly recommend Ray and the dealership.
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November 2022 by Chris Armour
Absolutely horrible service department! I brought my 2021 Sierra 2500 HD in for transmission issues and they tried to say it was the diesel exhaust system. Had to bring it back twice again, the second time after reverse went out, and they said it was a value body issue and that it was repaired. I could tell immediately upon driving it that it was still not correct and the transmission was clunky.At this point I was not about to bringing my $100K truck back to this dealership for a fourth time so I brought it to another GMC dealership up north. Upon going to make a further valve body repair the new dealership found out the valve body had never been reassembled correctly after the last work was done on it and there were loose parts inside of it. Not only did Castle Rock GMC manage to not fix my vehicle correctly after three attempts, but they actually made it worse somehow.Avoid this place at all costs.Services: Auto maintenance
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September 2022 by Robert Combs
Tim was great in Customer Service he got my Buick Lacrosse right in and got fluid added to my power steering pump. I wish prices were better for oil changes (39.99 + free tire rotation at Alpine South Buick GMC in Co Spgs) can you match that for a standard oil change?
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August 2022 by Sarah P.
There's no where else I'll go. They're reliable, honest, and easy to work with. Huge shout out to Bobby for getting my truck taken care of and being an awesome person all around. I highly recommend trusting them with all your Chevy needs from service to sales!
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July 2022 by Anthony Tyler
I had a fantastic experience with my purchase. Other dealerships wouldn’t consider placing an order due to “supply” issues. Castle Rock reached out promptly and arranged my order quickly. Only took two months for my vehicle to arrive, and it only had one minor item needing retro fitting. Once the Yukon was delivered the staff, Maverick, Rogan, and Tony were great to work with. They have earned my business!