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February 2024 by Patricia Sausen
Excellent customer service. I’ve never had a long wait ever. It’s my favorite financial institution in the area.
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November 2022 by Brad H.
Poor service and follow through. 4 bankers all with no customers. Unwilling to help people in line. Not a good look for folks who want to switch.
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August 2022 by Lai Sam
I’ve been going to this FirstBank with my mom since I was little, and I’ve always had positive experiences here. I’m not sure why there are so many negative reviews.
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December 2021 by Diane Newton
Terrible customer service. My guy has been with first bank for many many years. Recently his bank account had $40,000 withdrawn fraudulently. The bank MAILED an overdraft letter never simply picking up the phone to ask why several transactions were being sent to NYC over a 2 week period. My bank would of caught this on day 1!! They refuse to take any accountability and refused to help out in anyway. This could happen to any of you! We moved our business to Chase Bank. Night and day with customer service and accountability.
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October 2021 by Ruqiya B
This is the best bank to have business at and the employees are very knowledgeable and kind.
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August 2021 by Tim Namhay
Slow like ? .
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July 2021 by fre hadera
It was my first time coming to this branch in particular. The rating is definitely for this branch! The guy’s name who helped me was ANTHONY. It was a horrible experience. He was very rude & He did not look like he wanted to be there. Somebody please train him to treat customers with respect. Not to say I haven’t had an amazing service with first bank, because I do. But I will probably will never come to this branch even-if all the branches were closed.
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May 2021 by Steve Myslivy
Great tellers always kind, helpful, patient
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February 2021 by Mongha Vu
I’m in the drive up for 28 mins now. No one else except me. One car did drive up was helped even before me and left. They didn’t even get back to me on the intercom until after the other car left. I had simple checks to deposit. Unacceptable.
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August 2020 by Robert J. Hawk
Hard enough already being treated like Patient Zero everywhere ya go, but this place made it even worse by making me feel like I’m the most contagious person on earth. Already sat down at the desk and they went out of their way to move a Plexiglass over to put in front me. It doesn’t get anymore ridiculous than that. Will never bank with them.
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April 2020 by Fouad Graoui
Great location with great crew. They are trying so hard to provide a great service in these tough days by taking chance of getting sick. Wish you all the best. Please keep disinfecting all equipments used at the drive through. Thank you
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February 2020 by kevin pedersen
After stating they could help, they refused to print out a form I needed notarizing.
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July 2019 by Babak Sateri
top notch a oasis compared to other banks !
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June 2019 by Ko C
Worst customer service ever, If I was allowed to give 0 star,they would get that rating. They smile when I deposit and frown when I withdraw. It takes forever to get some cash from ancient ATM machine. Sometimes, they closed door 20 minutes earler than offical close hour. I guess they don't do their business well. Moving to near Keybank solve all these problems. I Wouldn't recommend this bank
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January 2019 by janet otto
Thank you Andrea! You have restored my faith in what I believe this bank is lacking for customer service and communication to their customers. I don't have a lot of experiences with this bank, and the few instances I have to reference are more reason to question why I even have an account there. I appreciate you taking the time to educate me on the policies without being condescending or annoyed. I don't necessarily find this bank to be first forward with technology, so I don't bank there for convienince. Until today, I was considering just closing my account. Thank you for redeeming my faith in this local bank, and by being such a pleasant person to encounter today.
