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October 2023 by Yuri Kravcheski
There is a very aggressive homeless guy out front that is camped out with a trailer and always there. I would not recommend using this facility as long as he remains. I have chosen a different storage King location.
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August 2023 by Katie Castor
Denise is the only one to actually help and communicate with me.she is amazing.hard to get anyone else to be in office ever?but i met the new owners today,great ppl. I c a big turn around in this facility!
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July 2023 by B Walt
Management was very kind and helped me with my situation. Not a big corporate atmosphere. Highly recommend.
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June 2023 by Naomi Hilderbran
Got the unit before deployment. Didn't have a map to where my unit was, the manager at the time told me there was covered car storage but there wasn't. The pin I had didn't work. While I was overseas they had removed my stuff, it was horrible trying to get updates as to where my stuff was or where was it placed, I had to email the manager several times, she didn't respond. I had to have someone physically go to the storage and ask the manager where my stuff was. 9 months later, I have my stuff back, but finally unpacking everything there's several things missing including a game system a 200 dollar ring, and several military coins. Hopefully new management won't make the same mistakes.
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June 2023 by Barbara Falcon
I am so happy I chose this storage company! I was very pleased with the prices and even more so with the staff! Mrs. Denise took very good care of me, taking my needs into consideration. She is very friendly and very helpful! If you are looking for a storage unit for a reasonable price, friendly staff that is available 24/7 and a clean environment then this is where you need to be!
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June 2023 by Rw Dupuy
Wow Ms. Denise is so on top of it!!!!Solved my problem!!!AAA storage on Platte avenue hi way 24..Corporate should take notes...Ms. Denise needs to be the CEO...She gets things done NOW...!!!Not tomorrow...NOW on the spot NOW!!!My thanks to her and the on site maintenance manager... Mr DUPUY...co.sps. Co.
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June 2023 by Alexis Long
Kristin Kinworthy made the whole process super easy. She answered all of my questions and had me in a unit within 10 minutes!
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April 2023 by Megan Lore
My dad has stored here for the last few months and he has not had any issues. Easy to rent and prices were reasonable.
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March 2023 by Susan Humphreys
I am so happy with AAA Platte Self Storage! I have been storing my things there for two years and the climate controlled unit which is very clean and has kept my items whole and safe. The service is outstanding! I am always greeted with kind and understanding professionalism and and efficiency that always meet my needs. I recommend them to anyone who needs to store their precious HomeGoods or anything else.
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February 2023 by Jono Ducic
If you want to trust your things with AAA SELF STORAGE don't. No key Codes or gates working. Break ins, no cameras...and no staff. Threatened with gus while on property, reports filed with police. Go across the street to self storage way more secure.
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February 2023 by Tim Jardon
Their gates never work nobody’s ever working in the office they don’t really care about their customers. I rented in there for a long time and people are breaking into stuff and stealing stuff and nobody cared. Their cameras don’t work. Be careful renting here.
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January 2023 by LEE LONE
Im deeply saddened to find out the lovely new management is gone. She was always so kind, always going up & above to ensure I was happy with my unit/services. That couple was so so caring and I gotta be VERY honest… it’s been quite some time since I’ve been treated with that much respect & care from management at AAA. Ugh. Now, I’m sure it will be back to office NEVER open and being talked to like utter trash. IF anyone knows how I could reach them I’d appreciate it!! Really would love to speak to them & ensure they are doing well like they so valiantly did for me and my family…..Sincerely,….Long time tenant that will be gone soon.Truly thought things would be changing for the better.Lord! Was so hopeful ☹️?Be VERY aware of what you are getting into, ALSO!! do not use the covered RV/car parking lot there are still no working gates nor cameras ?…
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December 2022 by James Yingling
VERY LITTLE OR ZERO SECURITY FOR THE RVs storage.....My RV had the CAT. CONVERTER stolen out of it :( to the tune of $2450.00 !!! The staff , while polite , takes ZERO responsibility....No staff members are there keeping an eye on the lot , the lot is dark (night time) easy to break into , and I do not think there are ANY CAMERAS on the lot. Thats all , I will be leaving shortly.
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November 2022 by KeriAnne Tatro
Tenants for 1 & 1/2 years & some months we don't pay till the last minute but we ALWAYS paid. never caused problems. While the company had new management the temp manager told us that the lock on our unit was to be cut off & In process of doing so, the locking mechanism was broken. we were past due & understood. Only allows a space for their lock. The property manager Ashley Medina refused to let me put my lock on the unit after making a payment back in June. I paid the entire balance. Ashley refused because a payment was due 7/1/2022 but it was 6/27/2022. When requested to have the lock fixed after every payment there was no resolution. For almost 6 months regardless of how late or current I was I still have not had access to my unit. Finally after making a payment on Friday, Ashley agreed to unlock my unit. She wasn't open on Saturday she said & I had to call the after hours number. Website says 9-12pm. Ashley unlocked the unit, without us present & left it unattended which is against policy. Our gate code didn't work so she gave us the property management code. We arrive at our unit and cannot get the door open. My fiancé has to crawl under the door to open it & it wasTRASHED. Not only that but things were stolen. Called Ashley back with no answer for hours. She doesn't consider this an emergency. Ashley is an absolutely unprofessional, and incompetent manager. She does not check units, she does not walk the property, she does not do any maintenance work as she made it very clear to us she is the ONLY employee. Also not only are your items not safe and secure, nor is your personal information. The records room door is kicked in, with access for anyone to walk right on in and see everyone's account info. Bathrooms are horrendous, never cleaned, & never empties the trash, Ashley does not document when there has been a break in into a unit, or inform tenants of multiple break ins. she does not take pictures as required by the policy, she doesn't do anything. Property manager Ashley Medina says "unless you are dead, dying, the building is on fire or you can't get out the gate, it is not an emergency and do not call her"! The biggest issue we have with this problem is not that our things were stolen, BUT there are no signs of a break in, no damage done to the unit structure, so the ONLY thing that could have happened was that my unit was opened with a key. Ashley has confirmed that her lock was never cut off the unit, what happened then? Why was I never informed that there was a breach in safety at the facility I store my things? Why was I refused access to my unit even if I was paid up even if it was 3 days or 2 weeks? Why was my lock left unfixed for 6 months? So I have not been able to see the condition of my items against my request even in a non delinquent status. When asked for a manager other than Ashley we were told no, that she would speak with her manager first and if she wanted to call she would. We called & no help. Ashley evicted us from our unit with no valid explanation. When we called the management company back again, we were told Ashley accused us of harassing and following her. NEVER again & I fully intend to get answers as Ashley has dropped the ball. the property manager can open any unit, never send out written notice like she's supposed to, she can delete/never take pictures for your file, & become irate with customers when she can't answer a question or doesn't like what you have to say & evicts you when she doesn't want to deal with the issue she created. lastly, property manager Ashley also likes to employ her boyfriend whom owns Plant Management Landscape solutions to harass people, & stand in on conversations with tenants. Instead of calling a supervisor to help she calls her boyfriend. Very unprofessional for her & him as well & is poor representation for Plant Management Landscape solutions while he pretends to intimidate situations he has no business with.
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October 2022 by KeriAnne T.
Tenants for 1 & 1/2 years & some months we don't pay till the last minute but we ALWAYS paid. never caused problems, or issues till now. While the company was seeking new management the temp manager told us that the lock on our unit was to be cut off & In process of doing so, the locking mechanism was broken. No problem, we were past due & understood. Only allows a space for their lock. The property manager Ashley Medina refused to let me put my lock on the unit after making a payment back in June. I paid the entire balance. Ashley refused because a payment was due 7/1/2022 but it was 6/27/2022. When requested to have the lock fixed after every payment there was no resolution. For almost 6 months regardless of how late or current I was I still have not had access to my unit. Finally after making a payment on Friday, Ashley agreed to unlock my unit. She wasn't open on Saturday she said & I had to call the after hours number. Website says 9-12pm on Saturday. Ashley unlocked my unit, without us present, and left it unattended, which is against policy. Our gate code didn't work so she gave us the property management code, seems like a liability? We arrive at our unit and cannot get the door open. My fiancé has to crawl under the door to see and upon opening our unit it had been TRASHED. Not only that but a significant amount of valuable items and irreplaceable sentimental things had been damaged or stolen. Called Ashley back with no answer for hours. She doesn't consider this an emergency. Long story short, Ashley is an absolutely unprofessional, and incompetent manager. She does not check units, she does not walk the property, she does not do any maintenance work as she made it very clear to us she is the ONLY employee. Also not only are your items not safe and secure, nor is your personal information. The records room door is kicked in, with access for anyone to walk right on in and see everyone's account info. Bathrooms are horrendous, never becleaned, Ashley never empties the trash, Ashley does not document when there has been a break in into a unit, or inform tenants of multiple break ins. she does not take pictures as required by the policy, she doesn't honestly do anything. The cameras have such a short life time on them, which doesn't matter anyways because unless and I quote per property manager Ashley Medina "unless you are dead, dying, the building is on fire or you can't get out the gate, it is not an emergency and do not call her" I can promise you I wouldn't call you for any of those things because she would never answer! The biggest issue we have with this problem is not that our things were stolen, BUT there are no signs of a break in, no damage done to the unit structure, so the ONLY thing that could have happened was that my unit was opened with a key. Ashley has confirmed that her lock was never cut off the unit.... And that she is the ONLY employee, So what happened to my things? Why was I never informed that there was a breach in safety at the facility I store my things? Why wasn't there an email sent, a letter mailed? Nothing? Why was I refused access to my unit even if I was paid up even if it was 3 days or 2 weeks? Why was my lock left unfixed for 6 months? Why was I never called to put my lock on my unit, why did she never follow proper policy? So I have not been able to see the condition of my items against my request even in a non delinquent status. When asked for a manager other than Ashley we were told no, that she would speak with her manager first and if she wanted to call she would. We called, told to kick rocks & then Ashley evicted us from our unit with no valid explanation. When we called the management company back again, we were told Ashley accused us of harassing and following her. Ashley also blames a string of break ins on a "Mexican man that was living in his car in the back lot" well I feel super safe now knowing that you weren't even aware someone else was living on site! This was a la
