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April 2024 by Melissa Hertneky
The ladies here were very kind and helpful. My daughter's car was fixed and looked amazing 10 days before expected. We were very happy with the services.
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April 2024 by Dougg Custer
The folks at caliber collision were absolutely stellar! They did exactly what they said they were going to do in my car. Looks brand new.
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April 2024 by BamaKJ91
Great work and awesome customer service
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April 2024 by Jeff Freng
I had a great experience with Caliber Collision. I received updates almost daily. My car was done and ready for pickup a week earlier than was scheduled. The repairs done to my car came out perfect! Devon was the best!
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April 2024 by Angie Hale
I was referred to this shop by Progressive to repair my bumper. When I called to schedule the appointment, I was put on hold for **20 minutes** for the lady (whomever I spoke to, she didn't give her name) to "look" at the photos and literally said, "Yeah.... No, we're not working on that."Terrible customer service and does not inspire any kind of confidence they're competent enough to repair any vehicles.
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March 2024 by Noah LeBay
TLDR: Awful communication and customer service. Do not trust "quality check", pieces were missing from my vehicle. Overly long repair time with weak excuses given for delays.Terrible experience with this shop. I brought my vehicle in to have it's front bumper replaced. I had an initial appointment scheduled and the day before I was supposed to drop it off I got a call saying they had overbooked themselves and needed to push me out an entire month. No other shops in town had availability for a last minute appointment so I was forced to wait. When I finally brought the vehicle back I was told there was no structural damage to the frame of the car so it should be a pretty straight forward fix. Four days later I get a call saying the needed parts were on backorder and wouldn't be available for another month. I don't understand why it took so long to tell me this but, when I found out, I told them that I would like to pick the vehicle up while we waited for parts to arrive as it was still perfectly drivable and I was paying for rental cars out-of-pocket during this process. They said that was fine but that they wanted to quickly patch up a few things first just to help prevent rust/corrosion in the meantime. Those "quick" patchups took another three days (not including the weekend that it was left there for) and, when I was ready to come get the car, I get a call saying that the parts had arrived early and they could start working on it. Sounded great at the time so I said they could keep the car and go ahead with the repairs. To keep things short, I was told four different times that things were moving along and the vehicle should be ready soon. Every time this happened and it came close to picking up the vehicle, I was told the vendor had sent the wrong part, something else needed parts that hadn't been ordered or something similar. Each time it added several more days to the repairs and cost me more money in rental cars. When the vehicle was finally ready the shop had had it for nearly 5 weeks and cost me almost $3,000 in rental cars. The GM came out to do the walk around of my car when I came to pick it up and, when I told him of my frustrations with the repairs, he told me that it "was just how the auto repair industry worked". He also told me that the car had gone through "quality inspection" and asked me how everything looked. The front passenger side cowl trim (piece that sits between the windshield and hood and prevents dirt/debris from falling into the engine bay) was totally missing. I pointed that out to him and he apologized and said they must have forgotten it in the back and he would go get it. Came back out and popped it in and I didn't think more of it at the time. When I got home I decided to take a closer look at the vehicle as my trust in them was pretty low at this point. I found that the cowl trim piece he had put on was either the wrong piece or it had been damaged/torn when it was removed during repairs because it did not fit right and still left a large gap to the engine bay below. I also found that a clip was missing from the wheel well cover on the drivers side which left it loose. Finally I found that the jeep 4x4 badge on the passenger side of the car had been completely knocked off/removed! I found it sitting in the trunk of the car. They never mentioned anything about this happening during the entire time they had the vehicle (this badge was also not on any part of the car that needed repairs). Admittedly these are all fairly small, simple, and cheep fixes but after they had the car for so long, constantly delayed repairs over and over again costing me thousands of dollars, and claimed the car had been "quality" inspected, I think these mistakes are utterly ridiculous. Truly a horrendous experience with Caliber Collision.
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March 2024 by Sarah
We waited a month to bring our truck in, and our appointment was set for 11am today. I washed my truck and grabbed my stuff out just like they asked. I called ***20 minutes*** before my appointment to double-check that they wanted everything out of my truck before I took it in. I asked the receptionist and she proceeded to tell me that they needed to reschedule to April and "that's why we're reaching out". They NEVER reached out!!! I do understand that they lost a few technicians and that they were understaffed and needed to reschedule. If they had called even the day before, or even at 7:30am when they first opened today, I would've been completely understanding. *I* had called *them* before my appointment, just to be sure I had done everything they asked. What the hell was going happen if I hadn't called and went straight in for my appointment, which again was in **20 MINUTES**. I just love having my time and money wasted (for a car wash they asked for). I'm finding a different place to take my truck because this is ridiculous.
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March 2024 by Brenna Hemphill
Alicia at the desk is knowledgeable and helpful. My car was in excellent condition when it was returned and they even helped put my car seats back. Phil attempted to address even issues outside his responsibility. 10/10
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February 2024 by Tess8629
This is the second time that I have gone to Caliber Collision for repair due to an accident. Both times at two different shops. The service was excellent! They greeted me immediately upon arrival. They explained everything to me answering any questions I had in terms I could understand. The repair time was quick and they kept me informed every day with what was happening. The final job looked extremely nice!! They also nicely spruced up the inside, which was an added, plus! I would most definitely recommend Caliber Collision on Garden of the Gods and the Nichols Blvd locations in Colorado Springs.I also had some non-Insurance work done, and the price was very reasonable and the work was also excellent and done in conjunction with the accident repair.
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January 2024 by James Hunt
Thankfully, I haven't had a much need for collision repair in my 25 years of driving, so I don't have much experience specifically with their industry. That being said, having them fix my car was an unexpected pleasure. Everyone was friendly, without it seeming like it was all fake corporate scripting.From the 1st call to schedule the estimate, to the final walk around when I picked it up a week earlier than expected, I was kept constantly informed. They even went above and beyond to call me after hours the night it was done to let me know I could pick it up anytime the next day. Giving me time to arrange picking it up and returning my rental car.They returned my car to me in better condition than I dropped it off. They fixed, corrected, and repainted the damage perfectly; and even cleaned the inside. If I should need repair work again, they are #1 on my list.
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January 2024 by thomas schwarz
Amazing service.They stayed in touch the whole progress of repairs
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January 2024 by Robert Bennett
Great Experience! Fair price, quick work, excellent communication!
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December 2023 by Ute Pharr
They where great with the repair and kept me informed during the whole process ste by step of our car repair Phillip was caring, friendly and professional. Thank you.
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December 2023 by Benjamin De Mey
One of, if not, the best car repair I've ever experienced! All of the staff was wonderful, especially Phillip... Keeping me constantly updated on the status of my repair, and working to accommodate my schedule. I would recommend this shop to anyone, and everyone that I know!
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November 2023 by Barbara Bowen
They were wonderful! The repairs were done on time the staff was in constant communication and very friendly I'd recommend them to anyone.Service: Painting
