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December 2023 by SG
I went a while back and I forgot to review but y’all Jessica in Vision is the bestest ever!!! Her full name is Jessica Hibbitts in case there’s other Jessicas ? you guys need to ask for her specifically, she’s so genuinely sweet and attentive. She was still learning at the time I went but her natural talent and potential were already SUPER OBVIOUS. So grateful bc it’s so hard to find genuine people who are highly competent ?
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December 2023 by Kelsey Brickman
Our experience was fantastic, and specifically, I'd like to thank the dental assistant. I believe her name was Laura. She was so great with my son. They discussed dental hygiene on a level my son could really process and digest. The day was fun and educational for him! She even helped him pick out exactly which toy he wanted from the dispenser. We really really enjoyed her help. The doctor herself was equally amazing and very eager to involve me in his dental care. I can't express how rarely I've been given this opportunity. Thank you guys so so much!
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December 2023 by Soriah Bell
Iv Ben going to Academy Kids since I was three they where good wen I was a kid but this past 2 years there failing iv had to break 4 fillings because they started breaking not chiping breaking and all they will tell us is that they can't do eny thing about it so once the cavity came back I just got to a breaking point and just broke my filling and started taking it out so they would actually fix it ya that didn't do eny thing I still have 3 broken killings I got done not even 3 months ago and yes ofc I do take care of them for the first 24 to 48 hours after I just don't know what to do at this point I'm not even a adult yet and I'm at risk of losing one of my teeth cuz they don't used a filling that prevents cavity they just fill it..........
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December 2023 by Alexea Mendoza
They were really patient with my son and the doctor was sure to explain things in a way I could understand. They’re super nice there and I recommend them.
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December 2023 by tyacuteful
My daughter had an appointment in October & got glasses. I was told we would get them in about two week. Two weeks rolls by and nothing. I called and was told to wait for a text. I waited a week and nothing again, called and was told there was an issue with them and to wait and they would call. Two weeks later I haven’t heard anything. So I call, the receptionist had an attitude and let me know they are there. Hmm wonder how long they were sitting there.. To top it off, after accidentally calling the other location and explaining my situation, they say, oh yeah they’re not the best with glasses. Loll, definitely never coming here again.
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December 2023 by Tiyanna James
Best place ever my boys love it. They have the most caring and professional staff in all 3 departments. They were recommended to me when I moved to the Springs and I would recommend them to all my family and friends with children.
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December 2023 by MAELYNN Sanchez
Had an appointment today for my 3 year old. Vision was great but was really frustrated with Dental. Dentist really upset me by asking me to step back while my child is sitting there kicking and screaming then instead of them fighting him I held him and made my child so very upset. We will not be returning
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November 2023 by kimavil87
I 100% recommend! The orthodontist are incredibly responsible and respectful. The staff is always kind!
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November 2023 by Sweetie
Brought both my middle schoolers here for an eye exam. Walked in and got paperwork done, was called back pretty fast. They did both kids in the same room so it was pretty easy. The staff was friendly! Doctor was friendly and knowledgeable. Explained what the correction glasses are gonna do! I would definitely recommend coming back to vision. Place was clean and decorated for Halloween. Staff seemed to enjoy working there.Now… I would NOT recommend for DENTAL. I had a lot of issues with the students who work there and was just very unhappy with how staff treated my children. Due to lack of experience in doing dental work my child suffered. Then the management tried to fix it with starbucks gift cards. Thanks but no thanks.. We have never received such awful care anywhere like they gave here. It was years ago but I will never return my kids there for dental. It was traumatizing.
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November 2023 by Pricilla Juarez Gonzales
I grew up coming here since I was a kid, I even used to work for their call center brought my kids for their services for over a decade up until Ortho got involved. Dealing with their office management and billing has been a massive disappointment and reason why I will never recommend their services. If you’re financing or considering financing services here take pictures or get copies of your contract and auto withdrawals agreements! They wont keep up their end and actually argue with you vs finding solutions! Fell behind on couple payments this year so we signed a new agreement to get back on track. Before the next payment was due I was sent to collections!! I went to the office, manager “wasn’t available”, asked for call back that never came, called back myself multiple times; nothing for weeks. Finally when They DO call me back it’s a office representative asking me to make a payment on the account, but wait they done sent my acct to collections so I asked what payment if my account should be inactive to their billing, she got nervous said she wasn’t sure how I ended up on her list, so I asked for a manager again after several minutes of run around I finally got the manager on the line she became immediately defensive and argumentative vs finding solutions to work together ( rather avoid collectors and just resolve it ) They hung up on me and sent a text to my cell of their billing revenue team and stated they could no longer help me. I than called their revenue team and seems they have been too busy to respond to any calls or voicemails. Months later still working on a resolution … let’s not hold our breaths on it. I have two more appts to finish my other child’s paid treatment and I’ll never return to this office
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November 2023 by T Rivera
The staff is always so nice and caring. They explain everything to me and my child all the time
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October 2023 by Crowned 1126
Dr was amazing and staff was very helpful with finding the perfect glasses we’ve been going here for a couple of years definitely recommend
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October 2023 by Brooklynn Small
Great people, they always know how to work with my daughter even though she gets scared at any type of doctors office
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October 2023 by Melissa Allspach
Highly unorganized, they have lost records for my kids and I’ve had to fill out all new forms again, and that was just for the dentist. For their glasses, the first time we came to pick them up they had one kids lenses in the others frames. Now I come back a second time to pick up glasses and they “have no idea what happened to them” so now we have to wait another who knows how many weeks for their glasses to be remade a third time. Ridiculous. And it’s not really a convenience to have everything in one place when the experience is as inconvenient as possible. Do better.
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September 2023 by Napoya Jones
Everyone is very professional my daughter has Anxiety issues and they are always good at keeping her calm.
