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January 2024 by Tiffany Werness-Wieker
Love this Ace Hardware!! Very helpful!
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January 2024 by Joe Melendez
Kim was my cashier. She was the sweetest and she had a smile on her face the whole interaction. Amazing customer service! Great job, ACE, for hiring such a great cashier.
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January 2024 by Andrew Crouch
The Ace Hardware at Bon Shopping Center is the best little hardware store in town. It is great for grabbing quick little things without having to leave the neighborhood. As a contractor it saves my tail WEEKLY. Being able to run up there ilo going all the way to a big box store... huge help. And all the folks in there are very helpful and friendly and genuinely care about the neighborhood. Plus - they love my kiddo and doggo.
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January 2024 by Jen Shack
Went in to get a piece of plexiglass and was greeted immediately. Mike helped me out quickly with what I needed. He also carried the piece to my car. It was a pleasant experience. Definitely recommend shopping here for all your hardware needs.
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January 2024 by Aleah Higginbotham
I went in for a few screws to fasten my car’s splash guard underneath back on. I’m used to searching the massive hardware wall for several minutes before giving up and asking for help. I was greeted immediately by Mike and to my surprise he not only found the hardware I needed but also went out to my car, helped guide me to park it up on the curb AND laid on the freezing cold ground to fasten it on. It took several trips back and forth to the hardware wall and back outside to find the right pieces and it didn’t help that it was a windy 40 degrees out. Mike did it with a smile and a genuine willingness to help that I haven’t encountered from someone in a long time. He didn’t have to do more than just show me where to find the hardware but he went above and beyond. He deserves a raise and a bunch of vacation time! Thank you so much, Mike. Your kindness and help made my day. Truly.Ps…. Sorry for the picture, I just needed the world to see how amazing your help was ?
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January 2024 by Ronnie “RML” Lambert
THEY CARRY CHEERWINE!!!
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December 2023 by D S.
I went in about a month ago to get a couple of keys made. From the moment I walked in, everyone was friendly, greeting you as you walk in the store. Over in the key area, I was helped by Kyle. He had a fantastic personality. While he was getting the keys together, I told him about a dilemma I'm having with a Fob that presently isn't working for this vehicle I just purchased and how no one can seem to figure out how to fix the one I have or with a new one. He asked for vehicle information and then pulled it up on the computer and asked if it was the same Fob I have (it was). He told me how much it was (very reasonable!), and he could probably program it, so I'd have a working Fob. I haven't had time to go back, and I hope when I do Kyle is still working there so we can get this taken care of. Thanks for your help, Kyle - it was a pleasure working with you.
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December 2023 by Benjamin Hawkins
Larry was amazing! Came in with a super special sheet metal screw , and he was able to help me find it with ease. I went to Home Depot and two other Ace Hardware and nobody could help me, but Larry was able to get the job done. Thank you!!
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November 2023 by Cynthia Kempt-Stegmiller (Cindy)
Mike is an amazing guy! He definitely went above and beyond to help us out! All the staff is friendly, professional and attentive. Would recommend visiting this ace, they set the standard of great customer service!
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October 2023 by Taylor Bailey
This is hands down the best place I have ever worked at.The Barnes family are absolutely incredible! I've never seen a business owner so actively involved and physically present in the store!This store is a family!
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October 2023 by Lesley Sanders
Shameful and almost illegal! They accused an 80 year old women of stealing. The rude manager took her to the camera and said she put something in her purse EVEN though her coworker said she put it back. She then searched her purse.Kicker- she did not try or leave the store so no stealing!!The manager says she’s just doing her job! It’s terrible that they post all these pictures of people who may or may not of stolen anything.If you go to this store be prepared to be watched and harassed!I’ve already reached out to corporate.
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September 2023 by Danika Torres
I have been harassed the last 3 times I have been to this location. Only this one. My husband and I both have tattoos, and they treat us as though we're going to steal the second we walk in. I'm asked to leave my purse at the front, I have never been asked to do that anywhere else. He is followed to each item he's looking at, and they aren't discreet about it- they will literally stand there and watch him. I've never seen them treat another customer this way while we've been in there. Another time my husband didn't respond when they greeted him at the door due to previous bad experiences, and the lady proceeded to follow him around the store and was blatantly rude to him, went and got the manager, and when he asked why she was being so rude and following him, she said it was because he didn't respond when she greeted him. Last I checked, that's not a law. As a human, you aren't required to say hello to greeters. Walmart employees don't harass you if you don't answer them. And the manager clearly didn't care, she was so distracted that she was barely listening. I strongly recommend you avoid this location, drive to another Ace.
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September 2023 by Kee Warner
It is great to find a store that still employs people who know what they are talking about and are willing to help. I have done business at Bon Ace for many years and I always look forward to stopping in. Tim has redone screens for me and replaced axe handles. Henry has given me solid advice on a variety of projects. Mike goes out of his way to find the right solution to any problem. Yesterday he not only found me a better bump feeder for my weedeater....he installed it for me while I did my shopping. I can't remember the manager's name, but she is always friendly and informative. Sorry that I can't mention everyone by name, but I want you to know I appreciate you.
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August 2023 by Lee Hillhouse
I was shocked and offended to be asked to leave my purse at the door when I came in today. It’s not some big capacious tote or backpack, just an ordinary ladies’ handbag. I’ve been shopping at Ace for decades, but not anymore.
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August 2023 by Heather Robinson
Came in looking for a temporary fix for a broken crutch handle. Mike in hardware, aisle nine, was amazing! He spent ample time helping figure out a solution. Fantastic service and super friendly staff.
