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February 2024 by Aaron L.
Very friendly local store. Got some random things here and even had a new key fob made for my daughters truck. Cost a lot less than the dealer. They even reminded me to bring in her second backup key so they could program that one too. One gentleman seemed to be the manager or something was super friendly and walked me around the store to show me where to find things.
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January 2024 by Landon McAfee
Avoid going here for anything paint-related, the last two times (twice because they horribly messed it up) with the woman working the pain section was miserable. She is extremely hateful, completely incompetent, and gave us the completely wrong type of paint. She also doesn’t understand how paint works or their store’s policies for returns. Visit the Uintah Ace for a significantly better (and much kinder) customer experience.
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January 2024 by Kevin Norris
Went in to buy a new shovel, which says it was in stock online (it still says in-stock as I write this review). Asked the cashier at the front desk about it and she looked at me like I was inconveniencing her to ask a question. Without even leaving her stool or looking in their inventory system, she simply said if you didn’t see it then we don’t have it. I left the store and went to the Ace Hardware down the road in which they were more than happy to assist me and even explain the differences in products. Won’t support this local Ace ever again.
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January 2024 by Lisa Riley
This store does not honor any Ace Hardware online prices. The cashier was quite rude about it.
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January 2024 by 365 Greenhouse
I live close by and frequent the store for mostly small needs. Last week I broke my dump truck key and was in a bind. Thankfully Nicole was able to help me out and make me a new key from the broken pieces of the old one. Great, friendly customer service and I was truly impressed and grateful! Thanks again!
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December 2023 by Bruce C.
We've been shopping at the GOTG Ace for years and years, and it's the quintessential friendly, local store. Organized, nice staff, knowledgeable older gents, and well supplied. We've shopped and asked for advice for many different projects, from sprinklers to light fixtures to snow shovels, paints, and garden supplies (fertilizer). A fantastic store that lives up to its reputation!
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September 2023 by Ray Davis
Ace Hardware sucks on customer service. I took a tool back, and even with the receipt, they would not take it back. I never used it because it was the wrong size tool. Even though the receipt says " Within 30 days we will fix it, exchange it or refund it. Your receipt assures it." Their excuse is "we are a series of independent franchises and policy is set by each franchise." If that is so, why does it say on the receipt it assures refund or exchange? I would give zero stars if I could. I am cancelling my Ace Rewards as soon as I can. Totally unsatisfactory.
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July 2023 by D Merriman
I’ve come here for 6-7 years with my service dog to get odds and ends only when I need them. Today I walked in (7/22/2023) to get some insert’s for furniture.I was asked if Hunter could have a treat, and than shown right to the section I needed. That is usually how it goes, in and out in under 10-20 minutes. The item I needed were .49 cents and ACE had them in stock. I didn’t have to wait for my own customer service team to open up on Monday, I was able to fix the item myself for about $1.00
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July 2023 by z m
Doug S. did a great job helping me find what I needed. Awesome service.
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June 2023 by Johannah
I ordered a Treager grill to pick up Friday before Memorial Day weekend. I waited for 15 mins for them to find the order and the women at the front desk was far from friendly. The one stars was for the nice man that carried it to my car. After driving home two hours and unloading the grill, I realized they must have given me the floor model. No box, missing can for the grease drip, dead bugs inside, and the lid does not close properly. I paid full price for a subpar product, what a disappointment. We ended up using it, as we had no other option for the weekend. I do not recommend online ordering or going to this Ace Hardware location.
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June 2023 by Jeffrey Noland
When did Ace hardware not accept exchange with receipt and original packaging because it came from another ace hardware location? Seems like they would honor the Ace loyalty instead of creating a preference for one store over the other. They have competition from every big box hardware store, they don’t need to compete with each other.
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June 2023 by Malik Jefferson
Kim was great! Had a awesome experience everyone was very helpful when it came to my clogged shower drain
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May 2023 by C New
Returned an item and the cashier couldn’t have been more rude. Will not go back. Do yourself a favor and go somewhere else that appreciates your business.
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April 2023 by Derek kilik
I was very disappointed with the customer service, one of the employees were eating while scanning people’s items. I asked how are you the employee replied good, didn’t even ask how I was. Also as soon as I walked in I received no welcome in. I think there prices are way too high and I will not be going back. Now much prefer Home Depot. May I also add that they were very rude. And, specifically the front desk lady was the one being rude. Will NOT go back. DO NOT RECOMMEND!
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October 2022 by 2004 Jeep Wrangler Owner
I had a Great Experience at the Ace Hardware Garden of the Gods store today. I had went to one of the big box stores and tried to get a Master Lock key duplicated but they couldn't but did tell me to go to an Ace Hardware store. So today I went to an Ace store and decided to get four other keys duplicated as well. A.J. did a great job of handling the job in a quick and effective manner and all the keys worked great. He was also a very nice person and was fun to have a conversation with. A great employee to represent Ace Hardware. Next, I had a question on an electrical outlet so Steve and James combined to give me a very professional answer. They too were great representatives of Ace Hardware. I will try to go out of my way next time to visit Ace Hardware stores based upon this experience. The caring nature of the employees sure makes a big difference! Thanks to all of you for your help!
