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January 2024 by Shawn Rife
Great customer service! We ordered a Gozney Dome pizza oven and stand—Lorie, Jamie, Paul were extremely helpful in making the necessary arrangements for order and assembly, and the delivery team was prompt and courteous. Made for a very easy experience, thank you!
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January 2024 by kim Johnson
I love this face on Academy and Austin Bluff they're very friendly they go out their way to help with your needs
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January 2024 by Scott Kennedy
I am a 70year old man that has had many, many jobs in my lifetime.I am currently working at Ace on Auston Bluffs. Working here has been the best job I have ever had, the staff; Jamie, Paul, Ron, Krystal ,Aaron, Cindy, Layla, Lorie, Mike, David, Holly, Neal, James,Todd, Steve, Fenn, Jenny, Jason, and Kyle have all made work at Ace fun, exciting and a great place to work. God Bless each and every one of you. Thank you all...see you Tuesday.
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January 2024 by Doug
This used to be my favorite hardware store.They somehow manage to have greater selection, and always have more knowledgeable staff than the big box alternatives.Sadly, their decision not to have public restrooms no only breaks State Law, but it can sometimes shorten the duration of some shoppers’ visit.The phrase “Out of Order” is used. Really? A Hardware store doesn’t have parts and wherewithal to repair a sink or a toilet?Or are there other less virtuous reasons to withhold this basic service to customers? Like not wanting to clean it. Or not wanting non-verified customers to use it?C’mon folks. Let’s revive the concept that you are a neighborhood store. A friendly part of the community. Who actually cares about the needs of their customers.
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January 2024 by antique seller
We are regular customers of your Ace. Over the last few months, our Ace experience has been very much enhanced by your door greeter Scott, he remembers our name, remembers what we purchased last time we were in. He is very helpful, alway positive and he makes us feel important every time we come in. He is a great asset to the Ace experience
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January 2024 by Bob Smothers
There is a reason I always start at Ace. They have such friendly and knowledgeable staff. Scott knew exactly what I was looking for and told me both spots that I would find them in the store. He also had answers for a few different ladder questions I had.Checking out was a breeze as well, Cindy was so efficient and warm. Holiday seasons tend to be tough on retail associates, so it was a delight that she was so cheery and bright.Ace doesn't always have what I need in that location, but as I said from the start. There is a reason I always start at Ace rather than other "big box" stores shall we say...
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January 2024 by HandsUpCounseling Romero
Steven was awesome and he completed knife sharpening ahead of schedule. Thank you, Steven for helping me with that sooo quickly.
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December 2023 by J. L.
I've always had good service from this location and the people are always helpful and nice. I usually come here for speciality items and they hardly ever disappoint. The store has that small town feel to it that I really like and you don't get lost looking for things like you might in the bigger hardware stores. The pricing are comparable to the bigger stores too. Those things alone are of great value to me and will keep me coming back.
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December 2023 by Christopher Kennedy
I recently had the pleasure of receiving exceptional customer service at Ace Hardware, all thanks to the kind and knowledgeable gentleman named Scott. I approached the store with a home project in mind, and Scott went above and beyond to help me find the perfect solutions. With his friendly demeanor and genuine willingness to assist, he patiently listened to my needs, provided expert advice, and even offered creative suggestions that made my project even better than I had envisioned. Scott's professionalism and commitment to helping me achievemy goals made for an incredibly positive experience, and I left the store feeling grateful and satisfied. Ace Hardware truly shines with remarkable individuals like Scott, and I highly recommend their services to anyone seeking quality products and unparalleled customer support.
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November 2023 by Demitri Wilmore
I was shopping to buy a new drill and an employee with the coolest suspenders helped me out with his recommendation. He was a character but very helpful. I wouldn't mind going out of my way to shop at this Ace.
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November 2023 by joshua knea
Great experience; Ron helped me find the proper fittings for an uncommon sprinkler system for winterizeing and they carry Black Rifle Coffee Company espresso, double win. Thanks again Ron!!
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October 2023 by David Parks
I was helped by a bright young man named Ron today. It’s very rare to get decent customer service in any kind of store today. Somehow it’s as if we have lost that art as a people…which is especially sad in this country, where we used to excel at it. And this is particularly true in a place like a hardware store, where it can be hard to find anybody working there who actually knows either the hardware, or what it does and how to use it.In a day gone by, that was why you actually went to independent hardware stores, not only to find what you needed, but to get advice from somebody who knew the territory.Well, Ron is a throwback. He’s one of those people with multiple interests and multiple talents, who actually knows and is interested in what he sells, as well as being interested in his customers. He gave me recommendations and great suggestions for a variety of projects that I’m working on. Not only was it very helpful talking with him, it was fun!!And I spent money today on multiple goodies, and I’ll be back there soon to get some more. Thanks, Ace, for continuing to be of service, and for hiring terrific employees like Ron! In fact, every employee I had interactions with there today seemed in a good mood, and all were more than willing to help! Well done, Ace!We don’t want to see specialized hardware stores go the way of RadioShack, and I believe customer service can be one of your greatest selling points! Thank you for being there, Ron and Ace, and for having what I needed.
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October 2023 by Kelly C.
I LOVE Ace! Friendly and knowledgeable staff and always have the right fix for your home problems. Great selection of pieces and parts, Good value and Fantastic service!! It's my Cunningham Hardware of his century. Keep it up Ace!
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September 2023 by Cory Mast
Amazing customer service!I had recently purchased a Blackstone griddle at a different location and it had some missing parts. I called the store and spoke to Lorie who was phenomenal and helpful and helped put me in touch with the manager Krystal. I explained that I had purchased the griddle as a birthday gift for my wife and was hoping to swap out the defective unit. Krystal understood completely and exchanged the unit saving the day! Both Lorie and Krystal were friendly and very courteous. I will definitely be returning to this location for all my ACE purchases.
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September 2023 by Shan White
This store has customer service going on! Today there was a mixup of an order where they didn’t have something in stock, but I had used up my electronic coupons and didn’t get the value of them no longer meeting the minimum purchase. Instead, they replaced TWO BAGS with another brand of more premium soil at no charge.I want to acknowledge Jamie, Crystal, and David, who went out of their way to go above and beyond my expectations. Job super well done! And a hearty thank you to all.
