ADT Security Services is a leading provider of security and automation solutions for homes and businesses in the United States. Customers appreciate the professionalism of the technicians, who are knowledgeable and responsive. Reviews highlight the excellent customer service, available 24/7, and the smooth installation process. Many express gratitude for specific technicians who addressed concerns effectively, making the experience seamless. While some customers note issues with outsourced call centers, the overall feedback emphasizes the commitment to customer satisfaction and the ability to resolve problems quickly. ADT aims to make security accessible and empower customers to feel safe.
This might be the worst company I’ve ever done business with in my life. They kept me on the phone for hours and transferred me to multiple people when I was just trying to cancel my services. I wouldn’t wish them on my worst enemy.
November 2025
When canceling my contract with ADT, you either have to pay an early termination fee or pay for another service fee, for which you receive no service. A poor way of treating your customers. Think twice before doing business with ADT.
October 2025
They fraudulently charged my card $700 then claimed they couldn't cancel or refund me my money
