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February 2024 by Heath Bushell
Outstanding customer service. Treating folks by the golden rule. More than just selling auto parts. Kudos!
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February 2024 by Cambria Alyssa McKim
Robert was freaking amazing when I was in a panic!!! He was knowledgeable and really showed care.
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February 2024 by Tajay Gibson
Had to do some brake and rotors on my bmw 2018 all around. This location in fact have the best customer service. Adam was great, got my parts right on time. Also the brake work came out great. S/O Adam!!!!
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January 2024 by Nickolas Vasquez
These guys are awesome, store manager did everything I needed! Great work crew here
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January 2024 by Jonathan De jesus
Advance auto partsI recently visited an auto parts store in search of parts for my vehicle and left feeling extremely disappointed due to the incredibly poor customer service I received. The cashier, Robert, who appeared to be an elderly person, was unhelpful and downright rude throughout my entire interaction with him.Upon approaching the counter, I was met with a cashier who seemed disinterested and bothered by my presence. When I asked him questions about the products, he provided curt, unhelpful responses, and didn't even make eye contact. His demeanor made me feel unwelcome and undervalued as a customer.What struck me the most was his apparent lack of interest in assisting me. It seemed as though he answered my questions with a simple "yes" or "no" without any willingness to engage in a conversation or provide any sort of helpful guidance. His behavior made me wonder if my ethnicity had anything to do with his dismissive attitude, which is an extremely concerning thought in this day and age.As a result of this unpleasant experience, I have decided that I will not be returning to this particular store for any future business. Instead, I will be willing to drive additional miles to visit a different auto parts retailer, such as AutoZone, where I can hopefully receive the courteous and respectful service that every customer deserves.In conclusion, my visit to this auto parts store left me feeling dissatisfied and unappreciated. I sincerely hope that the management takes proactive measures to address the issue of poor customer service and ensure that all customers are treated with respect and consideration regardless of their background. It is my hope that no other customer has to endure the same disappointing experience that I did.
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January 2024 by Septarian3 33
This is by far my favorite Advanced Auto Parts in Colorado Springs. David O. in specific, is great. He has been so helpful, knowledgeable, understanding & most importantly... Kind. If you know, as a female, a lot of places like these will take advantage of your lack of automotive knowledge. At least in my experience & many others that I know personally. It's something we often avoid because the risk of being sold something we don't actually need or just straight up mislead. David made me feel comfortable, treated me with respect & like a human being even though I clearly don't know a lot in this field. I feel like I can actually trust his opinion and that he genuinely cared about my experience being a positive one. If you are a female that's had negative experiences with places that are similar, try getting help from David. This is my new go to place for help and I will always make sure he's the one helping me. So, thank you David. I hope you see this, if you don't & whoever else does... just know you're very lucky to have an employee like David. Please treat him accordingly. He's truly worth the 5 star review alone and more.(From Chelsea A. lol)
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January 2024 by Joshua Willhite
Always a great experience.
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January 2024 by David Almstead
This business often has parts available that other auto part stores do not.
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December 2023 by Jenny Johnson
I needed a new battery. They have the best quality and did a fast, free install too!
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November 2023 by Jonathan Shaddix
Great experience. Adam, the manager, went above and beyond to take care of me. Thank you Adam and Advance Auto Parts.
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November 2023 by Queen Niki
Adam is the manager here and he did an amazing and speedy job helping me get the CORReCt parts for my car. store is clean and not flooded with customers. I would definitely recommend this location for great priority customer service ?
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November 2023 by T Et888333
David was such a GREAT help!!! Best experience I have had buying a battery probably EVER!!! Highly recommend this store and David!!!
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November 2023 by Matt Parker
Great customer service, GM went out of his way to take care of me and was super down to earth and knowledgeable. Would go to this store over most of the others after this experience.
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September 2023 by Jovon James
David was so wonderful, give him a raise!!!
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August 2023 by Sophia Vanessa
David helped me out today, and I feel so grateful that I decided to stop in when I did. Very professional and cared about helping me solve my car issue. Took the time to make sure what I was purchasing would do the job for me.
