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March 2024 by Bryan Blaha
The staff at Alamo in Colorado Springs airport, or the absolute best both from the beginning at the counter at the airport to the end when I was dropping off the vehicle. They were kind they were professional and we’re always willing to serve with a smile. God bless all of you, and when I’m back, I will use Alamo again!
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March 2024 by Greg Pressly
We rent several times a month from this location - always receive excellent and professional service! Cars are clean, staff is friendly, and they really care about getting you going as fast as possible. Robert S. is terrific to work with an provides thorough information! Jaylee K. is very helpful and always ensures a great transaction. Thank You!
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February 2024 by Jan F
Great experience. Ying and Sara were super helpful and couldn't have been nicer.
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February 2024 by Josh Wooten
We had an amazing experience with our rental. We went through Alamo via the Southwest App when traveling to Colorado Springs. At the counter we were greeted by Nick Kenyon with Enterprise Mobility. I assume the companies have a working relationship. Either way, Nick was awesome at check-in. He asked what our travel plans were to make sure we got into the perfect vehicle for our trip. We were a bit worried about driving in the snow and Nick made sure to get us in an AWD vehicle to handle traveling around the area with ease. Nick made sure to give us good contact information if we needed anything during our trip. We had a late change of plans and had a very difficult time when calling the listed phone number for Colorado Springs Airport. But, we were able to contact Nick immediately and have our travel plans updated. Huge thank you to Nick Kenyon for all the help!
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February 2024 by TC国天倫
Sara Kast, a managment trainee, delivered one of the best customer service experiences I have encountered. When we pulled into the Colorado Spring airport rental car return, in a hurry to catch our flight, Sara noticed us, noticed we were in a hurry, and walked over from the booth quickly and promptly helped us to return the vehicle. Later I realized my coat was still in the car and with only about fifteen minutes to get back into the airport before the flight left I dashed out and Sara facilitated the location of my coat in the offsite rental facility. Sara then drove to the facility, got my coat and drove back to the airport and handed me my coat. It was just in the nick of time. I was able to catch my flight without leaving my coat behind, thanks to Sara. In short, Sara noticed us and our situation, asked how she could help, was very attentive to our needs, seemed to empathize when a problem arose and acted quickly and intelligently. Thanks Sara, we really appreciated your above and beyond service!
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February 2024 by Leroy Fernandez
Alamo Rent A Car at the Colorado Springs airport provided exceptional customer service. Their efficient service made the process of getting a car quick and the return was just as smooth, ensuring I stayed on schedule for my flight back home. Thanks to Alamo car rentals for such a seamless experience.
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February 2024 by Gustavo Noguez
Great services,people at the front desk and at the returning car parking lot are very awesome and professional.
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January 2024 by Trey Anderson
Ying W. Chou, the Alamo customer representative was very helpful and friendly. Thank you!
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December 2023 by Stuart Albee
We recently reserved a rental for the location at Colorado Springs Airport and upon arrival were told by the agent that he had just rented out the last car. This was the news in spite of our reservation and in spite of me calling Alamo to let them know our flight had been delayed approximately 30 minutes and in spite my doing early check-in on the app. This should have confirmed to them that I would be arriving and expecting a car. The agent apologized and advised that I come back between 6 and 7am the next morning and they would certainly have some cars available. So a late night taxi to our hotel and an early morning Uber ride back to the airport (I arrived about 6:15am) brought me back to the rental desk. A car was indeed available and I was told to contact management and adjustments would be made. I must say that despite the inconvenience of it all, Alamo did reduce my charges by 1 days rental and reduced charges further by the amount I paid for taxi and uber transport. It was all OK in the end, but not very pleasant at the time.
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December 2023 by Michael Hanley
Our initial check in experience was not off to a great start. Not so helpful or informative and nobody in the lot to help answer questions about the vehicle. When we returned the vehicle it was a completely different experience. Joshua was amazing and so helpful and went out of his way to correct our concerns from the initial check in. The vehicle we rented was very clean, ran great and we was ideal for our needs.
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December 2023 by Dave Ewaldz
CS rep. at the Colorado Springs airport was top notch. Eager to help and inform, and very pleasant to deal with. Returning the car was great too, quick friendly, easy process. Frankly one of the best rental car experiences I have had over the years.
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December 2023 by Tameka Lue-Perrington
I reserved a car at the COS airport and had the opportunity to meet Chad Leong as my rep. He had a very warm, professional demeanor when I first met him and I was in and out in a jiffy. Upon returning the car back to COS and checking into my flight to go back home, my flight got cancelled and in order to make it to our connecting DEN on time, we had to rent another car.I was so elated when I saw Chad again at the counter, and explained my dire situation. He used his magic fingers, and within minutes, I had a new reservation on hand. He was so efficient and professional, our bags were not even returned back to us yet in the carousel for us to take to DEN. Thank you again Chad for an AMAZING experience. You are truly a wonderful asset to the Alamo team at COS!
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October 2023 by Shiloh Miller
My husband and I recently moved to Colorado and needed a rental car until we could purchase a second vehicle. Our experience at Alamo was fantastic and if I could remember the names of the two individuals that helped, I would have given them a shoutout. They were amazing and I definitely recommend!
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October 2023 by Linda Dawson
The vehicle was clean and ready for us upon our arrival. The vehicle had no mechanical issues during our use. It was very comfortable transporting several adults to events.
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October 2023 by Stefanie Weeks
Picked up my rental late at night at the airport. Service was friendly and efficient. I used Costco travel so I got a better rate. Will definitely do business with then again
