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December 2023 by Vinny Guy
Maybe one other customer in the store. I was having trouble finding something, I was doing some Christmas shopping for a sibling, it was really frustrating to see so many employees just standing, watching me. I don’t know if they were sizing me up, profiling me because I looked a little messy because I just left work or what, but what a joke. The young man at the register was also extremely cold and almost seemed upset at me when I didn’t want to sign up for rewards.
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July 2023 by Alyssa
Larger shop. Clean location. Was welcomed as soon as we entered and helped immediately. Overall, great location and workers.
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May 2023 by Deborah Butler
They had pants that fit! I am short, and I got curvy legs. They had some flair pants and some boot cut which fit well. The pants are stretchy and flatter my legs and hips. They feel comfortable to wear. They also had some good discounts online. I'm excited to receive my order!My mom found pants, too. She liked (I'm not making this up) the Mom Jean cut. Those ones are high waisted. They have plenty of room in the legs and taper in at the waist. They are also stretchy. My mom didn't want to take the jeans off. They were very comfy and didn't constrict her curvy legs at all.
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May 2023 by Eliza
Employee named Alissa was very rude did not care about customer service did not make contact. Other employees working with her on May 10th at around 6:00 pm were very helpful and kind.
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March 2023 by Celeste Davis
Store is very well kept and cleaner than most in the mall. I was acknowledged by associates and greeted nicely. Good experience here.
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March 2023 by Nando Villavicencio
Awful customer service!Store was quiet, I was in the store with my son and daughter for over 20 minutes. 2 sales associates at the store and we were not acknowledged. When I tried to make contact with the associates, they kind a rolled their eyes.When we were ready to pay, one of the cashiers was assisting another customer, we patiently waited for several minutes, I had to ask the other cashier that was playing on her phone if the register at the other side of the counter was open, cashier said the other associate will help us and went back to her phone. We left the store after that.
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November 2022 by Alli
Beautiful store and great customer service. If you can, ask for Lindsey if you need help!!
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August 2022 by Sarah Thorpe
Avan was very polite and helpful with finding the right jeans to fit me! Since I’m small, it’s hard to find the right clothes to fit
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August 2022 by Jemma Allen
Completely garbage customer service they do not stand behind the products they sell and they give nothing but excuses on why they are basically ripping you off don’t waste your time or money on the clothing from this company never again will I shop at American garbage outfitters!
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August 2022 by Oliver
I frequent this store and one of the most aggravating things is their door practices. They have employees parked at the door who will not let you into the store until you tell them what you're at the store for. Seriously? That's rude, unprofessional and a terrible business practice. What do you think I want? I obviously am not here for milk and eggs, I'm here to buy stuff. Not sure if this annoyance is a corporate practice, but I will be contacting corporate and filing a complaint. Do not impede people's way if you want customers to give you business.
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May 2022 by Luanne
Super friendly and helpful staff, clean store, beautiful stuff!
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April 2022 by Destinee Brunell
The people who work there are so incredibly nice. I tried on like 50 pairs of pants and they were helpful and kind the whole time.
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April 2022 by Brooke Harvey
It won't let me use my gift card. It keeps popping up with an error even though I checked it multiple times. Worst app ever. Definitely wouldn't recomend using it.
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April 2022 by Morgan&Gatsby R
Horrendous customer service? Julia doesn't know how to deal with customers and is really rude. Really bad attitude and i would rather shop online so i never have to deal with this inconvenience when i want to buy clothes
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March 2022 by User 4692
You have my word as an honorably discharged veteran that I will now tell the story of how little American Eagle cared about my 14 years of brand loyalty while looking for a replacement wallet of theirs for the next 14 years to anyone who will listen. They wouldn’t even give me a model name to search for it with on my own, they were completely uncaring and unhelpful, just “Discontinued try one of our other products.” They don’t deserve brand loyalty from anyone. I threw the AE insert I was hunting away and got different wallet. My family won’t ever buy AE again over this lack of basic customer service.
