-
February 2024 by Justine Beach
Excellent care. They got our cat in very quickly. They were compassionate and caring in every step of the process. The vet we saw during our visit was amazing. She answered all the questions we had. They kept us updated while our cat was in the ICU. We were able to call to check in at any time. The front desk staff was excellent in getting our paperwork completed. The triage team when we first got there took him back right away to check for any life threats and then got us into a room very quickly for a more in depth assessment. The caring attitudes of all the staff was above and beyond during our time of crisis. We appreciate this animal ER. We will recommend to all of our family and friends for their emergent animal care needs!
-
February 2024 by Gregory Tabor
I brought our beloved cat into your clinic late at night after discovering that she ate a chewable pain medicine which was intended for one of our dogs recovering from minor surgery, and learning from animal poison control that this medicine could have caused gastrointestinal damage or even renal failure in a cat. I was understandably upset and stressed out by this, but you all provided excellent care for her, communicated well with me, and your registration and billing was done professionally and reasonably. I'm really grateful to you all for taking great care of her.
-
February 2024 by Richard D
I have used the Animal Emergency care for many many years and many many pets they are always professional. They always get her caring and will do everything to follow up with the care you need I highly recommend them.
-
February 2024 by courtney Anderson
We had to bring my elderly dog here and ended up having to put him to sleep. The staff were PHENOMENAL. They were kind and patient and listened to all of our concerns. My young children were able to come say goodbye and the staff gave them stuffed animals. They made an incredibly difficult situation much more manageable.
-
February 2024 by Jesse Brooks
Great team. All the way around.
-
February 2024 by Max P
Brought my cat Sabbath in for breathing problems. They got him in to be seen quick! The ladies at the front desk were just wonderful and caring about my stressful situation. The Doctor checked him out and gave me a list of full options and what she thought after his exam. Ill NEVER go anywhere else!!!! So caring for me and my close friend. I repair instruments for a living, and this place was as caring for my friend as i am with guitars (musicians know what im saying!) and i am truly blown away by the services here. This is the place to go with your sick friends!!!!!!!!!! At 1a.m. by the way. If only doctors for humans cared like this. The world is a better place with these people in it!
-
February 2024 by Pauline j Loreth
We had a emergency with our puppy she is 10 weeks old her name is Grace . I went in there crying so much and they took her right away . I registered after the fact she couldn’t stand it looked like she had a seizure foaming of the mouth . They took her right away. They kept me informed . They brought her to me twice so I can see her I was very concerned. She got to face time my husband each time . Everything was explained to us and the cost before hand . Professional and very caring . Vert clean I was truly impressed and letting the world know . Hand down the best . Grace is home with us . We picked her up at 4:30 in the morning. We were anxious to get her back home . She is her self again she got into something we are very very Happy ! Thank you to the receptionist to the. Dr assistant and last but not least the Dr . We truly appreciate you every single one of you . The Loreth’s
-
February 2024 by Crystal Vazquez
I love this place !! After to many horrible experiences with pet hospitals. I was very cautious taking my canelita anywhere. She needed emergency care at 4 something in the morning.The staff was very professional and cared about canelita and me.Dr wood is a amazing Dr.i would like to thank the staff for everything .I now believe that there's still great people out there.
-
February 2024 by Elizabeth Long
I had to take my Kitty here yesterday. He tried some acrobatics and hurt his back. I was afraid of internal injuries based on how he acted and what ensued so I was A MESS.They took my baby boy back right away for triage and I filled out the forms while they were examining him.After, I was given a private room to wait in (there was Netflix available for those who would need a distraction).At every step of the way they came in to communicate with me what was going on and to make sure there was clear understanding of financial charges etc.They were extremely patient when I would ask for clarification or for them to repeat something (I was very overwhelmed and upset.) Additionally, they did one round of tests, gave a prognosis/ diagnosis based on that (in my case, it was pretty vague at that point), and let me decide if I wanted additional diagnostic work or not.At every moment the staff was kind and compassionate. The lady at the front desk was so kind to me and everyone I overheard her on the phone with or saw her interact with. The doctor was professional and could do the very difficult task of speaking medical talk to lay people so they understand. She explained everything to me until I understood and made sure I was good. She calmed me down when I was a nervous wreck. All the techs were just as caring. Showing me how to pill my cat, going over his meds, ensuring I’d be comfortable once I got home.Yes, you may have to be here a long time. You may have to wait. But it’s an emergency room. That’s what happens. The only thing you can hope for is compassion and good care. And this place has both. I give it 5 stars (and so does Kitty. He’s healing wonderfully).Also they have a snack bar and coffee/ tea. It’s hard on your body to be worried/ stressed and they know that. Having nourishment is a small thing but it was huge when I needed it yesterday.
-
February 2024 by Jessica Waller
The team was very nice and understanding. They showed me what they planned to do. I felt the DR. and tech were thorough. All were great. Kindness
-
February 2024 by Kayla Swanson
you really seem to care about animals health and overall condition. the place is very caring and clean. you made me feel comfortable leaving my dog there overnight. the triage number is a great thing to call when you're worried about your animal overnight. the front desk lady, i forget her name, was very sweet and had a calming presence. she made me feel like my dog would be okay. the care and kindness you gave my dog was amazing
-
February 2024 by Ivy Gonzales
They staff were extremely friendly and helpful. I like that they offered drinks and snacks. It helps a ton that there is also a TV in the rooms. It helps pass time and ease nerves. I do not remember her name but the lady that helped me understand the finances answered every question I had. Also the vet was extremely knowledgeable and helped me understand of what needed to be done for my Scarlet. I had to take my 7 month old baby and the vet tech was helpful by watching over my dog while I put my baby in his car seat.
-
February 2024 by Sarrah Carnley
Caring and compassionate. The staff went out of their way to help my dog. We appreciate their kindness and patience with us.
-
February 2024 by Jolene Frame
What a scary experience it is when your pet is in need or urgent help. I cannot express enough gratitude for the wonderful care given by the staff at Animal ER Care. I was terrified when I learned that Mason would need to stay the night. The staff did an amazing job making sure my questions were answered and that Mason was kept comfortable. We appreciated the check-in calls and having the ability to directly call and get an update on his care. Every staff member we came in contact with was helpful, compassionate and kind. We can't express how incredibly thankful we are for their dedication and expertise. Thank you for taking exceptional care of Mason, he means the world to me!
-
February 2024 by Yeetning McQueen
This place is great, other places needed and appointment and we’re three months out, and I’m about to move from the state this weekend, my cat got sick literally overnight and I knew where to take him, they took him in after a short wait.
