-
March 2024 by GCCS
Unhelpful, cold support staff who lacked the knowledge needed to help me close my late mother’s accounts. I will definitely never use ATT.
-
March 2024 by 緋紅乂誘魅乂母牛
This is simple. They solve my problem, and I gave a 5 star
-
March 2024 by Reggie and Jennifer
Lukas was amazing he provided exceptional customer service and thoughtfully answered all of my wife and I questions.
-
March 2024 by Benjamin Anton
Lukas was kind and took his time to really help us. He deserves recognition for excellent customer service!
-
March 2024 by Juana T. Puga (Tt.)
One of the best experiences, the man did not speak Spanish but he did everything to help me and even called on cell phone. To your wife to help us (she spoke Spanish) she brought me an iPad, thank you, there are others who don't even pay attention to you.
-
March 2024 by Lonnie Lynne Hanley
Very friendly staff, very helpful. Really appreciated their help and knowledge. Will continue to use this location for my phone needs. The young lady that took care of my purchase was fantastic.
-
February 2024 by Hans O'Matic
It is a rare occasion that I make public posts about customer service. As a former instructor on the subject, it’s fair to say my standards are high. And I can’t say enough about the excellent service my family and I received from Mack. We purchased 4 new lines and it was smooth like butter. All our nuanced questions were answered with detail.When I had issues with the cellular connection on my apple watch (something the apple store couldn’t resolve), Mack and team fixed it with a cheerful attitude. 5-stars!
-
December 2023 by Marta Henry
Rarely do I feel compelled to write a review about the service I receive, but the service I received from Malcolm and Tate at this store yesterday (Dec 3rd) cannot go unnoticed. Yesterday, I purchased a phone from this store and shortly after returning home, I realized that my apps were not syncing correctly. I called the store and returned so that Malcolm could take a look at the problem, which was only 15 minutes before closing time. Unfortunately, resolving the issue proved to be more complicated and could not be solved within 15 minutes. However, without any hesitation, Malcolm and Tate stayed after closing hours to do everything they could to resolve my issues. This was crucial as I had a business trip the next day. Both Malcolm and Tate worked diligently to fix the problem, maintaining a positive attitude and a smile on their faces, even when I became a bit frustrated. I cannot express enough gratitude for their exceptional customer service, positive demeanor, and willingness to help, even staying well past their closing time without hesitation. Absolutely outstanding customer service! Thank you!!!
-
December 2023 by Levi Durow
It was a great experience with Lukas. He was personable, knew his stuff and helped me even though there were some roadblocks. He offered solutions and even helped lower our bill. And my daughter was all over the place and he helped entertain her. Above and beyond.
-
November 2023 by Pamela Nelson
Thank you Josh and Malcom for helping our transition from Verizon to AT&T go smoothly... we signed up at a Sam's club but had so many questions abd issues and could never get a hold of the rep for help. So we came into this location and both these guys walked us through everything. Help correct the mistakes and answered all my questions. Thank you so much for the incredible service!
-
October 2023 by Andrew Miller
This place tried the classic bait n switch. We had a screen malfunction. Apple stores would charge us $301 to get it fixed. Prior to agreeing to that I took it to AT&T. They talked us into upgrading to a new phone to fix the problem. That did not fix the problem we had to actually take the phone to Apple stores which fix the problem paid $301. Later that evening, we took the upgraded phone from AT&T back. They charged us $55 restocking fee and admitted that they could not give us an upgraded phone until our other phone was fixed which cost us $301. Classic bait and switch.
-
October 2023 by arianna pappenfort
Mack was amazing!! I went in to pick out a new phone and he showed me all of the best options and told me about special discounts. He was so helpful and had great conversation. Two other people were helpful to me that day too but I didn’t get their names :( best AT&T store!
-
August 2023 by Mark Chambers
Went in with a pretty complicated transfer from Verizon to AT&T. Mack and Claire were awesome! They walked us through ALL of our options and helped us get the 2 phones, hot spot and transfer of our numbers with patience and great attitudes. Very glad we went to this store.
-
August 2023 by Lynn Chambers
Had a great experience at this AT&T store. Mack & Claire the Manager were super helpful and knowledgable. They helped us get the best deals possible. Thank you guys for your time & patience. Bye Bye Verizon.
-
August 2023 by Diane Dillinger
Superb customer service and knowledgeable, personable staff. They fixed our issue and got us set up with some new products and got everything set up and ready to use. An overall excellent experience. Jen and Jorge were great.
