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February 2024 by TruBlu Solutions, Inc.
Bank of America's mortgage service is unreliable when it comes to handling insurance claims. Find a different lender to ensure timely repair work on your home.
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January 2024 by Paige T
The branch refused to honor their own on us check. I was given the only option as opening an account and depositing it so that the check can "clear " The check was from one of their accounts so they wouldn't have to wait for it to clear. Extremely dissatisfied with this institution. I do not recommend banking with them.
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November 2023 by Gus Scott-Exley
After reading the reviews for this bank I was very reluctant to visit as I had a very important wire to send. I decided to visit anyway and have to say I was very pleasantly surprised.I was greeted by a lady (I apologize I did not get her name) as she opened the bank for the day, very friendly and immediately expressing an interest to help and get me where I needed to be.I had an appointment with Aaron who also could not have been more friendly. Aaron demonstrated a great knowledge of type of transfer we needed to do as well as being very security conscious, something I definitely appreciated with so many scams going around.All in all my business was completed in a fast, secure and friendly manner. I could not recommend this branch more, it certainly does not deserve the low ratings.
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November 2023 by Rayner Rodríguez (Ray)
Great first impression with the staff and how they properly manage this branch. I opened an checking account very easily. Patricia was who attended me and she is very nice and professional
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September 2023 by Mary Calabria
extremely friendly and professional. Helped me through my entire transaction.?
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August 2023 by Ruben Monzon
Yikes on these reviews, you’d think SOMEONE would care and make some changes. Been with these guys since 2016 and never had issues in any NYC branch. Here in Colorado though, the attitudes are insane from the employees. You’re constantly a bother when coming in for any assistance beyond an appointment. This morning I guess the employees were collectively walking in to open I suppose, and I was there to use the bank card accessible ATM and this rude woman who wouldn’t even look at me took the time to make sure I couldn’t get in and then as I was using the atm she took EXTRA care to make sure the inside door was locked tight jiggling it extremely loudly and making a scene as I calmly used the atm, the folks in this branch particularly have an issue with just being kind. ??
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August 2023 by Wolfgang Nelson
I bank with these guys all the time, and they are always super friendly and helpful. Sad to see them reviewed so low because people only want to leave reviews when they want to complain.
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July 2023 by PZ W
Absolutely great experience!Starting with the teller at the window - Andrew. Followed by amazing service from Daniel - who patiently walked us through all mortgage questions. No sales pitches, instead genuinely showed us the numbers to expect! Great team of enthusiastic professionals working at this location. Definitely made all banking easier!
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March 2023 by Monica Jackson
I WAS TOLD BY BANK OF AMERICA CORPORATE OFFICE/1800# I WOULDNT BE CHARGED A CHECK CASHING FEE BUT UPON ARRIVAL I WAS CHARGED $8 FEE STORE MANAGER DONNA WAS NONE HELPFUL AFTER ADVISING HER OF WHAT WAS ADVISED TO ME ?? POOR SUPPORT N CUSTOMER SERVICE
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March 2023 by Jean Cohen
Really the worst bank I've ever banked with! I finally closed my accounts and transferred it all to ENT! What a breath of fresh air compared to Bank of America. I trust ENT.
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February 2023 by Q Olson-Miller
I had the worst experience today at the location on Barnes and Powers. The staff here is absolutely the equivalent of adult bullies. They are intimidating, (purposefully), rude, judgemental, harassing, and will even threaten. It is no wonder that they have the rating that they do. I would never step foot in this bank again let alone trust them with any of my money. Find a better bank because there’s a million out there that would treat you far better than this one. They have the awful reputation that they do for a reason. I left crying!
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February 2023 by Amparo Gutierrez
I banked with representative Elizabeth Jaime, and she was great. All the staff was super nice and tried to schedule me around my needs. This is really an awesome team. Nevertheless, the bank is really clean and updated. So happy they opened this location near me.
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December 2022 by Colo Kat
There ARE NO BOA's even Kind Of Close to where I live! We are a HUGE Military Community so WHY are there NOT More BOAs in Colorado Springs Near Fort Carson?!?!?!? Ridiculous! You are LOSING out on a HUGE swath of American Active Military AND Retirees! Only location with one Sort of near is the USAF Academy-30 minutes away!!
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October 2022 by Jaymen Johnson
I am a caregiver for a elderly blind woman. I live on the other side of town. I have been to this branch four times in one month. Last time I waited well over 2 hours last time and have met with the branch manager the last 3 times. I called corporate last night to confirm that all my information was current and that my Power of Attorney paperwork was processed as I was rejected my last three visits. I was assured all was in order and that there is no reason that I should keep being turned away from the branch location. Again I drove across town. Again I have waited a long time to talk to anyone. And again I'm being told that they do not see me in the system. Waisting almost another entire day
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October 2022 by matthew horvat
Unfortunately curtious employees do not outweigh the major design flaw of only one teller window and the numerous policy drawbacks. Unless you live nearby AND have an abundance of patience, I recommend banking elsewhere. This is my first negative Google Review and I debated on posting it. But with the amount of time I've wasted coming here over the past year, I figured it's worth it if I can help someone save some time (which is the only true currency ;)
