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December 2023 by Aqeel
I will start my complaint by first commending the gentleman that at least tried to be of assistance during my time at this location. I do not bank with this institution. Today, I left this bank feeling like a criminal. In an attempt to sign a check over to one of their account holders we were immediately told that it was “high risk” after walking up to the teller. The check i had was not a personal check but a check from my financial institution in my name. Now, if their policy is that they do not accept third party checks then i would have understood that, hell I’d probably wouldn’t even be leaving a review. However, after walking through the door for the first time of this bank i was told “high risk”(they knew i was coming because their account holder apparently had walked in prior to ask if we could even sign a check over) before i even had the chance to hand the check over to be verified. The gentleman that tried to assist us had to come over because the way the teller was explaining it made it seem like there was an issue with me. I felt this way because they never asked to see or verify the check, nor myself, but even based off whatever previous communication they had with their account holder they never gave me a chance as if i had been banned from entering their institution without my knowledge, or at-least explain how this transaction would be considered high risk when you haven’t verified the check or person. What the policies are at this bank, i do not know, but i suggest the term “high risk” be used in the break room. I am an active duty soldier, with a check from USAA. I don’t deserve to hear that I’m considered high risk before showing a teller a check or maybe i would like to just be greeted for just entering your establishment as a potential customer or maybe just say we don’t accept third party checks due to the risk that could be involved. This experience really made me second guess what/who I fight for. Yes, you can handle situations like mine way better in the future, but i can assure you as long as i breathe i will never step foot in this establishment again. 2 stars because at least the gentleman tried to step in to help, but the damage is done. I can’t remember the last time i walked into an establishment and was immediately denied service, i know it’s 2023, but it felt like 1923 for me today.
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October 2023 by Jennifer Gutches
Bank of Colorado gets to know all their customers on a person level. Everyone is so nice and Bryce went above and beyond for us during Covid. We wouldn’t go anywhere else in town.
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October 2023 by Diane Melssen
Pleasant to work with. Very knowledgeable and professional. Makes banking a pleasure. Bryce has been beyond beneficial for my business.
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October 2023 by Suzanne Thompson
The staff at Bank of Colorado is always friendly as well as timely in helping me. They are always prompt and effecient, and I never have to wait in long lines. We have also used BOC for Loan purposes, which has been a very good experience. Bryce Schuettpelz in particular was wonderful to work with.
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October 2023 by Bill Thompson
Bryce Schuettpelz and his team at the Tejon location have always provided excellent customer service and competitive products. I highly recommend them for business and personal banking needs.
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October 2023 by Wes Howard
I had been banking out of state for years and am grateful to have switched to BOC on Tejon! Coming from a small town bank I was hesitant to make the switch but Bryce has been absolutely awesome in providing a small town bank feel with large bank capabilities for both business and personal! Thank you!
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October 2023 by Merrisue
Banking at Bank of Colorado is such a pleasure. Everyone is super helpful and kind. I would highly recommend banking here. We are so glad to have found our banking family!
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October 2023 by Keryn DeRubis
Bryce Schuettpelz and his awesome team are fantastic to work with! They made the process super easy and hassle free to purchase our dream property vacant land. Gary and I highly recommend!
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September 2023 by Haley Peterson
It's hard to express how utterly fantastic the team at Bank of Colorado are. They truly go above and beyond during each visit we have with them, and we go at least 2-4 times a week. Each team member is friendly and understanding, they display professionalism all while being kind and attentive. I've been to a ton of banks and I will say this team is the best I've come across.Luke, Marley, Galen, and Renee...they are all stellar, so helpful and super friendly, no matter how busy they are they work fast and keep the flow nicely. They know my name when I come by and that makes me feel important so I made it a point to remember their names too.If you are struggling finding a good bank, use Bank of Colorado.
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September 2023 by Monika Hayes
Wonderful staff!! Thank you for all your hard work
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September 2023 by Suzanne Hogan
Love that this bank is involved in so many community events.
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September 2023 by Bernadine Manning
Such a wonderful bank with awesome staff
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September 2023 by Darlene Johnston
Amazing staff & service
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September 2023 by Cheryl Puckett
Super friendly and helpful staff!
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September 2023 by Darwin Plumb
Bryce and Renee and the entire staff at the Tejon branch in Colorado Springs have been amazing over the last several years, they have always helped me with my business account and personal accounts you need something they take care of it pleasure doing business with them. I also periodically do business at the Edison Branch and all the staff is very professional and very personable when you come in
