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November 2023 by Linda N.
I took my new to me 2005 Ford Explorer to Best Western transmission after being referred by Firestone as you can't check transmission fluid anymore you have to take them in and yes after a week of 95'weather ( I don't know if that had anything to do with it but) it barely would make it up a small hill! Best Western did everything they said they were going to do and kept me up to date and finished job before the time promised! I left feeling confident that they did a good job and they informed me that my rear differential needed to be looked at and referred me to The Diff Shop and I'm blessed they did because it looked like someone took a sledgehammer to it... like I said I bought this vehicle from individual and yes I knew rear differential was leaking but was told from 2 totally different mechanics just to leave it and boy oh boy I'm happy I didn't listen to them and did what Best Western told me! Darrell from The Diff Shop was a Blessing and thank you all for looking out for me!
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November 2023 by Taylor Ruder
BWT was fantastic to work with. I have been back to them with two of my cars now and received quick, knowledgeable services both times. They took each situation and put the costs to me as a focus as I had asked. They helped me to make longer term plans and make me feel very comfortable that they will be giving me sound advice, and not just looking to sell me on something.Services: Transmission
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November 2023 by Allison Hunsaker
I love this place. Every time I call they're so nice. Second time using them so far. No idea what my cars issue is this time, but I'm confident in their service. AWESOME PLACE. ??
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September 2023 by MayaaFeys
Did incredible work fixing my 2013 Nissan Altima! All the staff are super nice and friendly and straight forward and honest with the amount of work they take on and how long incoming customers can expect to wait. I have had no problems since picking up my vehicle and it runs like brand new, which is a huge relief after I spent months messing with it and not making any progress. They really know their stuff and are patient and willing to teach you everything you need to know to keep an eye on things!Services: Transmission
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August 2023 by Christopher G.
Why don't you answer phone, I've been on hold for over a half and hour? I was told that me vehicle would be looked at this week. I dropped it off four days ago.
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July 2023 by Ratchadaphon Baker
This shop deserves ZERO star. DON'T GO HERE. After reading all the "good" reviews caused me to make a BIG terrible mistake by choosing this shop on June 19, 2023 . I took my car in to get transmission done and 3 days later after getting my car back July 14th, I noticed the transmission was leaking so I took the car back to get it fixed. July 24th, I went back to get the car, the guy at the shop pretty much trying to blame it on my transmission line but it actually was leaking from the transmission cooler line fitting that THEY put it in. He's telling me to "just keep an eye on it" WHAT? I trusted you to fix it. This is UNACCEPTABLE. If you can't do the job that I paid you $4000 to do, why did you sign up for it? I took it in to get it FIXED not have to keep an eye on it. This shop wasted my time, gas and money. It should be called Worst Western Transmission! I'm absolutely not happy with the outcome and how they dealt with this problem. I just wanted my car fixed no matter what cost and they are supposedly specialized in what my car needed but they obviously can't do that because my car has NEVER leak this badly prior to going here and I'm literary talking about pool of oil coming down all over the concrete. I'll be telling everyone that I come across about how bad this shop is. Super disappointing. Oh and the warranty is super adorable. By the time the "warranty" run out it probably will be because of me driving 120 miles to go back and forth to their shop because they couldn't fix it.Service: Transmission
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July 2023 by Mew B.
I'm not a mechanic I know nothing about cars, but I can see when something is not right. I'm not happy with this shop whatsoever with the outcome of my car. I took my car in hoping this shop would be the one because of all the reviews but in my experience it's not and I gave people chances until I keep getting screw over. I do not recommend to anybody. After the transmission was "rebuilt" I went to get the car and they forgot to put the breathing hose in the correct place but that's not a big deal. After having my car for about 3 days, the transmission leaks. So I took it back in and I didn't have my car over the weekend because they closed which is fine but when I went to get my car today and drove it back an hour and a half later I feel like my car was literally drowning in transmission oil. Thank god it didn't burst into flames from that pool of oil. I'm absolutely not happy with this. This is UNACCEPTABLE!!! I do not want to keep going back there just FIX IT please!!! I paid $4000 for this and this is not how anyone should treat anyone. I trusted you to fix it if you can't why did you sign up for the job? I just honestly don't understand.
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July 2023 by Mariana Dias
Absolutely the worst experience! I unfortunately took my car there, asked upfront if I was going to be informed of ANY costs before they touched my car, they told me they would do so; however, they didn't.I talked to employees MULTIPLE times and was NEVER informed of any fees. As soon as I decided that I was not going to do any repairs with them since they gave me a very expensive quote, then they decided to inform me that I had to pay a fee to pick up my car. They pretty much kept my car HOSTAGE till I paid.Terrible customer service. Terrible tactics to get money from customers.To be clear: I WAS NEVER COMMUNICATED OF ANY FEES UPFRONT. Even though I asked about that.If there are fees to just LOOK at the car that MUST be communicated to the client UPFRONT.Awful experience. I hope you do your research before going there. Having transmission issues is stressful enough without having to deal with this type of "service."
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July 2023 by James P
Hands down best transmission shop in Colorado. From the initial phone call to set up my appointment to get my Subaru diagnosed, and the prompt estimate within the same day. To the repairs and follow up afterwards. These guys are great all around.Service: Transmission
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July 2023 by Alex Vidal
RON is the most unprofessional person you will ever deal with. I spent $2300 on rebuilding my transmission and it leaked everywhere after the job was done. Ron’s response was that it was my fault for working on my car and he cussed me out for it. I had to tow my vehicle to a mechanic who had to drive down to Best Western to tell them that the transmission leaked all over his shop floor. Ron’s response was that it might be motor oil. Please do yourself a favor and take it to someone who truly cares. RON will blame you!Service: Transmission
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June 2023 by Dan O.
Brought my car in to get the transmission linkage adjusted. $103 later, it drove fine. For 50 miles. Then the transmission jammed in 4th gear instead of 3rd. I asked what the cost would be since the car only drove 50 miles in 2 weeks, and was told "we don't warranty adjustments" and it would cost the same again - plus another $115 for towing (again). I asked what manual they used, and was told "none". Don't EVER trust these people with this work. They didn't know what they were doing (I had to explain the adjustment to them). They promised quality work but didn't stand behind it when the chips were down.
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June 2023 by Melanie C.
I'll definitely be back if we need any additional work on a vehicle! Amazing service, fast, and honest. They put a new transmission and brakes in my vehicle, and worked with the warranty company to ensure the transmission work was covered. I would absolutely recommend them.
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June 2023 by Haley Martin
I would most definitely recommend this company and will return when I need any transmission services. They made sure I was taken care of regardless of how many issues popped up. Thank you to the team here.
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June 2023 by Mel
I'll definitely be back if we need any additional work on a vehicle! Amazing service, fast, and honest. They put a new transmission and brakes in my vehicle, and worked with the warranty company to ensure the transmission work was covered. I would absolutely recommend them.
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April 2023 by paul lubin
I've owned and worked on my own vehicles almost exclusively, knowing my 4l60e needed some serious TLC that I just didn't have time to provide- I reached out with some serious apprehension because I don't let other people mess with my vehicles. That was put that to ease pretty quickly as they are knowledgeable and communicate clearly. They kept me informed every step of the way, didn't move forward with repairs until I green-lit the project, and it looks like they provide a pretty decent warranty for the price point, will know for certain after break-in mileage. Also the turnaround on my transmission rebuild was quick! Currently on my break-in miles, but so far so good.Services: Transmission repair
