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October 2023 by Justin Johnson
Excellent customer service from a knowledgeable and polite staff.
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September 2023 by Stephen Graybill
I have been using Monument Big R to purchase wood stove pellets for years, because of their help and their dry storage. Yesterday I went to this store to purchase wood pellets for the first time this season and found they had move the pellets to a noncovered storage area out front of the store and the pellets were in awful shape. Of the five or six pallets stacked with pellets most were unusable. In fact it took your employee assisting me quite some time to find six usable bags. The rest are full of sawdust as they have been exposed to too much moisture. If Monument Big R cannot return the storage of their wood pellets to a dry area I will be forced to purchase them elsewhere.
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July 2023 by Esme Wilhelm
I cannot say enough fantastic things about this store! Shawn and David spent over an hour with my husband and I helping us figure out which chain saw and trimmer would be best suited for our needs. These guys have STELLAR service, and are incredibly kind and helpful. Big Rs in Monument is officially our new go-to place for all our home needsThank you guys and really appreciate you!
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June 2023 by Pamela Hamilton
Good for livestock and pet foods and bedding. NO English tack/equipment for English riders. Low shoe/boot inventory and style choices. Great for farm/ranch equipment and supplies
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May 2023 by George Coon
The staff here is very attentive and knowledgeable. My wife and I came in looking to purchase a new weapon for her and the attendant at the weapons counter enthusiastically explained the pros and cons of several different firearms. It was a great experience and we are happy with our purchase. 10/10!
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May 2023 by John Kingston
One thing I like about this store is the ease of loading when you have big orders. They make it really easy to load up- they do it for you lol!
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May 2023 by MEKA (MonikxTX)
The bottle of truth shall rise. Service was awesome, very great store
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April 2023 by Keldon Cottrell
Really enjoyed shopping here. It’s like Tractor Supply only they have a lot better selection of clothes for men and women. My brother picked up a few western shirts that were really nice. They had an amazing display of yeti cups.
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November 2022 by Heather H.
I came to do a drop off of Purina animal feed. They took 6 pallets of food off in about 15 minutes. The manager Dave and the entire staff are SO FRIENDLY. I was working the day after Thanksgiving sale and I explained to Dave and he backdated the 20% sale for me. Extremely satisfied and happy he did that. So working and Christmas shopping today at BIG R today, will pay off. Thank you Dave for having such a productive and nice to shop at.
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August 2022 by Susan Weber
The so called certified Stanley Hay was old maybe 2 years or more very poor quality for 18.00 a bale high high prices for really poor quality very upset traveled more then as hour to get there Now I'm stuck with this awful hay the Timothy in it it very aged looked ok outside but inside awful 3rd time this happened this should not be called certified period I also found mounds of dirt I cant just bring it back the quality of this hay is just awful it's just sad this is not the 1st time this has happened at Big R.
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May 2022 by Kathrine Swango
Purchased a really nice 10 hen coop from Big R yesterday. I researched coops for two months and this was the sturdiest and by far the best bargain of all I looked at from other suppliers including Walmart, Tractor Supply and Amazon. Incredible layout for my hens! Had a minor issue when putting coop together and I was so heartened that they cared about problem as minor as it was, they rectified issue within an hour, haven’t received customer care like this in years. Would give them 6 stars if I could!
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May 2022 by Robert Stuart
Actually really disappointed in Big R lately.. First, I went in to buy a DeWalt pole saw and they told me “you realize this isn’t returnable…it’s a power tool and none of them are” funny, I’ve never returned a power tool however, Home Depot, lowes and Amazon all carry the same products for less and you can return them if there’s an issue Second, bought a small trailer tire as a spare and the charged me a return tire fee FOR NOT HAVING A DISPOSAL ONE TO RETURN?!? Last, they stopped carrying Dickie work wear and went to “Noble outfitters” not as comfortable but that wasn’t a big deal, the pants feel apart in just over a month. Think I’ll just go online or elsewhere from now on. They make it hard to shop there
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February 2022 by Jack Twitch
Thank you so much to Conner for helping me find wire for my welder. He explained to me that he is in a college learning how to weld, so he can do his own thing as he put it, I wish him luck on his college experience and thank him for such a great attitude and great work ethic! Glad to see teenagers work for what they want, you almost never see it anymore.
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December 2021 by Lisa Power
Went to get a hitch adapter, disappointing to find out they are charging double the price of Walmart, Amazon or a u haul store. Pretty lousy customer service as well.
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August 2021 by Hugo Stiglitz
Tip of the hat goes to Scott and the rest of the team at Big R. They did a fantastic job helping me out with a very unique problem. I'll be making my way back just because of this alone. Thanks again to them.
