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March 2024 by Pam F.
Check in was very smooth. Our room was clean and comfortable. We ate cheeseburgers in the bar. Service was fast and the food was okay.
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March 2024 by John S.
I really hate leaving this review as I am a regular at this hotel so I am doing anonymously. This property has always been such an amazing experience from checking in to checking out. The last couple times I have stayed has been less than poor satisfaction. The so called assistant manager is a joke, you can tell she has absolutely 0 experience as a manager, it shows and is so obvious. The rest of the front desk team is great if they don't know the answer to something they make sure to get the answer or correct information, always treat me with the most respect. Always have coffee made early in the morning for me and the over night and shuttle driver always get me to the airport on time and are so friendly really make my morning start off well. House keeping is great Stephanie always makes sure I get the correct pillows as I am allergic. This place really is amazing but they need a new assistant manager before she makes me and other regulars start choosing a new hotel. Speaking from a lot of experience with her she is so rude, does not care about the customer, makes you feel so uncomfortable and dumb. Just not my cup of tea at all if it wasn't for the rest of the employees here I wouldn't come back.
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February 2024 by JEWELS BUTLER
I went in and sat down at the bar area and immediately was acknowledged! Kash was so kind, friendly and just amazing...she even made me a drink to my own liking and had me cracking up all night!!!!
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February 2024 by Cassie Ramirez
The environment and atmosphere here is very warming. The bartenders are amazing at what they do and how they serve. Tiffany always has a smile on her face and is such a light. Cash is always cracking jokes and livening up the place. Kerry runs the show and always provides great service! Love the experience they have always provides. Will return and would definitely recommend.
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February 2024 by Frank Lyndall
Great place to hang out at, wonderful views. Outstanding customer service.
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October 2023 by Richard W.
Got stuck because the snow storm. TJ the shuttle driver got us to the airport safe and sound, Jason at the front desk made sure I had hot coffee and made sure I had a wonderful stay. This place is a 10 of 10
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August 2023 by J W S.
Beware the hotel assigning you a room along the back of the property. There is street/hot rod racing that occurs on the weekends from 11 p.m. to early hours of the morning and this noise (which is very loud) will come directly into the back bedroom window and keep you awake. NO amount of ear plugs or noise cancelling will obscure the engine sounds. TOTALLY PATHETIC for this hotel to allow this or to assign guests to rooms in the back where they are fully aware of this ongoing issue. In addition, my bed was infested with bed bugs. Still itching from the bites. This is truly sad as the hotel front desk staff and bar staff are great, as is the food and free airport shuttle. But for $260 a night, I will stay elsewhere when travelling through the Springs. And I will NEVER book another Radisson property again, period.
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January 2023 by Daniel S.
Check out took forever as the manager and additional staff sat there and just observed instead of helping.
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June 2022 by Lesley S.
Wow! This was literally the nicest hotel I've ever been to. the service was unbelievable and I was amazed at how helpful EVERY SINGLE staff member was. I was very impressed. The pool and hot tub were especially beautiful!!
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September 2021 by Patricia L.
This hotel is always our "go to" in Springs. They have the friendliest customer service we have ever had in any hotel, hands down! We just cancelled our reservations because of a change of plans. They made it so easy. It took less than a minute. We will always go to them first when we visit Springs. T & P Leno
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August 2021 by Izzy B.
The customer service is amazing. The blonde woman in the morning was so sweet and kind and SUPER helpful, and the guy from Texas at night was pretty good as well. The woman in the breakfast area cut and toasted my bagel for me and was very nice. I felt very safe here, didn't hear noise from our neighbor's at all. I would like to put it as 5 star's because of that but There were some minor cleanliness problems, the bed sheets had some stains on there, (looked like something dried on them.) the pool had some bugs and leaf's in it, but we did go at the end of the day so it was understandable. I would have put it at 4 star's but we had a housekeeping person walk in our room 3 hour's before check out time. I was pretty upset about.
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July 2021 by Rajiv C.
The hotel is a good place to stay, and should not be associated with the airplane restaurant in front, because the restaurant, which is really a local bar, which does not serve outsiders. My lack of service at the local bar/restaurant is the reason for my low rating.
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July 2021 by Joe S.
They have someone leaf blowing outside the windows at 9 am for no reason, and the doors are all really loud so don't expect to sleep past 9. Staff is very friendly and helpful :)
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June 2021 by Annie H.
My flight was cancelled while on my way to the airport. Since I don't live in Colorado Springs, I had to find a hotel for the night. Just about everything was booked, and each phone call made, the less impressed I was with the hospitality vibe that night... UNTIL I called Radisson and Kara answered the call. She was so thoughtful and kind. I was able to get a room and she made sure my evening was filled with delightful experiences at her hotel. Everyone at the hotel was extremely gracious and helpful. Penny at the restaurant/bar deserves a shout out. She was all by herself but never missed a beat! The next morning, I was greeted with the warmest smiles. On my way to the airport, the sweet lady Kathy (?) that drove me to the airport shared how much she loves her teammates; it is a solid testimony that the team culture here is amazing! Great leadership, great hospitality, and just a 5++++++ experience!! Thank you!
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May 2021 by David B.
Too noisy! I asked for a quiet room In order to rest/sleep early evening and wake up early. But, the room they gave me was facing to the courtyard indoor swimming pool and the kids are non-stop screaming like crazy until late night hours. The restaurant next to the hotel is also very much under-staffed and over there also kids are screaming non-stop. Not a peaceful and quiet environment, at all.
