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January 2024 by Selsun
Unprofessional dumpster. The open sign is lit up, and there are 2 staff members standing at the counter. I tried to open the door, and they walked off while its 10 degrees ourside to make me figure out the store closed only a few minutes ago. Whats wrong with people. Can't turn off your sign or simply communicate your closed. You wated me walk to the wrong door and back thrn when i try to come in walk off. How rude.
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January 2024 by Greg S.
5 stars on Boot Barn! The staff is knowledgeable about boots, as I hadnt bought boots in ages. Ive since been back a few times to look at more. The atmosphere there is nice, the people working there know their stuff. Very happy with my boots!
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January 2024 by Amber Roden
The staff at this store are so helpful and seemed to enjoy being at work which is a great feeling as a customer. My husband and I brought in a smashed straw cowboy hat that belonged to my late father in law to see if anything could be done to save it. Well Tyler spent time working with the hat and brought it back to life. My husband couldn’t be happier with the result and just the pure kindness of Tyler for taking time to help us save this precious hat. Mary Ann and Neena were also so incredible and a pleasure to chat with. Keep up the incredible work and thank you all again.
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December 2023 by Will H.
Overpriced and disappointing customer service. I ordered an "in stock" item over a week ago using one of their coupons. It still hasn't even shipped and it was supposed to be here by now. I emailed customer service and they don't know where it is or when it might ship. In light of their disappointing and unhelpful response, I've asked for a refund. More than a little annoying - especially as it was a holiday gift and now I have to scramble to find a replacement. Their website also has incomplete product descriptions. I had to return a different item I ordered (Carhartt jacket) because the website omitted that it was a "relaxed fit" size. Omitting critical sizing information on a clothing website is a pretty big miss. Those two issues aside, they don't seem to have very good prices. While there are some nice brands and decent selection, most of what you'd want is listed at full retail price. What coupons I've found either expired very quickly or couldn't be used on the brands/merchandise I wanted. It would have been nice to find a reliable store for decent-priced clothing in Colorado Springs. Looks like I'm going back to Kohls, Walmart and ordering online from Amazon when I want something nice. The prices here aren't anything special and their website feels like it was built in the early 2000s.
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December 2023 by Risa Kunau
Customer service is always great! They have a good selection of clothes and good prices. I love the loyalty program!
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November 2023 by Planet Duct
I needed new western clothes for an event and for my farm.I got boots, a belt, a shirt and jacket.
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November 2023 by Dalon Woods
Ellie provided the best customer service i could ever ask for at a retail store. She deserves a raise!
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October 2023 by Bruce Byrd
Always get my boots here. Never a complaint. The ladies are nice and helpful.
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September 2023 by Thomas Lopez
I went in today just to get my hat shaped. It was pretty busy, but I believe every employee made sure to let me know someone would be right with me. Alexis was the one who came up to shape my hat for me. She was did an outstanding job on my hat. All of the employees made sure to stop and make sure I was doing good while I was standing at the hat station. I went in around 230 on 8/12/23. Hats off to the staff!!! No pun intended. Keep up the great work.
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September 2023 by Stefy Delvecchio
I just want to say thanks to clerk that help Luca, Pietro and me to buy a pair of boot. She was so kind and give to us advises to go around Colorado Springs. We want say to her thanks a lot because garden of the God is amazing!!!!! Ciao from Italy
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September 2023 by __________
Great customer service. Bought a hat and Tyler was exceptional in working with me on choosing the right hat for me.
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July 2023 by G withacapitalG
Great selection of overpriced products. Poor selection of women's work boots. Cashier rude as heck when asked about any type of warranty or replacement options. The older lady needs to be fired. Disrespectful to my 20 something daughter. Momma bear told the rude woman so, as well as the manager. Skip this place. Way over priced and rude.
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May 2023 by Meaghan Aufrichtig
My husband bought boots in December. In March they fell apart and we exchanged them. It is June and they are absolutely falling apart. They said the original purchase was too long ago to do anything but give store credit. We will NEVER buy from them again. The worst boots we've ever bought. Walmart boots are better than this. Zero stars.
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May 2023 by Meaghan A.
My husband bought boots in December. In March they fell apart and we exchanged them. It is June and they are absolutely falling apart. They said the original purchase was too long ago to do anything but give sure credit. We will NEVER buy from them again. The worst boots we've ever bought. Walmart boots are better than this. Total disappointment.
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April 2023 by John Trento
The people here are the greatest they help me with everything then they treated my granddaughter so well I'll definitely be back
