Chapel Hills Mall is an older building that sees a lot of foot traffic and holds childhood memories for many. The design is loved by some, with features like miniature gardens in the Dillard's wing. It offers a pretty decent variety of shops and restaurants, a gym, a karate place, and golf. The food court provides a good variety of options at typical prices, and the bathrooms are very clean and accessible. Some businesses inside, like a rug store, are noted for great selection and welcoming service. However, many reviewers express sadness at how the mall has fallen apart. There is a strong desire for more retailers and concerns that the mall is being overrun by apartments from the village building around it. A major complaint is the broken escalators, with only one often working, forcing long walks. Some feel it looks like ruins or a mausoleum and needs basic fixes. There are calls for the mall owners to stop charging outrageous rent, fix the basics, and save the mall so it can stay open for the community.
