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November 2023 by Steven Nybida
Ripoff - They modified my order and deleted an item which was fine. But 2 days later they charged me for it anyway. Got the runaround that its not their fault and was hung up on when I asked for a refund. I'm going to the BBB.
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November 2023 by Kurt Cruz
Terrible at handling allocations. Original emails never mentioned getting there to get a numbered ticket. Went an hour before the release started at 1pm and was # 11 in line. Ad says first come first serve, not come when we open and get a number. So wasn't able to get anything. I wasn't the only one towards the front of the line that encountered this problem. Someone really dropped the ball, and sending an email at 11am the day of event to get a number is not the way to do it!
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October 2023 by Gary L
They constantly advertise having in stock allocated bottles in their app that tells you the availability and quantity so I tend to come in instead of buying online so they see that I’m trying to be a regular, but every time I ask, they call some dude up stairs that will decide if he likes you enough to sell the bottle. If you want to save these for your buddies then quit advertising them on your app. I try to buy all of my beer and lower priced whiskeys from here, but apparently loyalty doesn’t matter and it’s just a who best friends with the manager.Cool story Kim. Then don’t put these bottles on your app, then have your employees search for them before calling to the jerk upstairs to deny you the bottle.
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October 2023 by Kevin Walsh
The only liquor store I'll go to in Colorado Springs. Staff are excellent they could use more craft beers but I hardly drink anyways so not really a concern. Potential 4 star though why do we not have more Cheers??
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October 2023 by Anastasiya Pianykh
0 stars for customer service! the "manager" sweeping just introduced himself as a manager and was extremely impolite informing me I cannot use the charger outlet outside of their store. thanks rude pos
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September 2023 by Brittany Burns
I’ve purchased from them for delivery through Drizly multiple times and have always had a remarkable experience. They’re fast, kind and their prices can’t be beat! Thank you guys!
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September 2023 by C D.
I love the fact that they have the Real Dill bloody Mary mix. AND, it is cheaper than the real dill's own site! Staff was friendly and helpful. Store easy to navigate. Would return and stock up!!
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August 2023 by Michael
This is one of my favorite liquor stores in the Springs. The staff is great, the prices are very reasonable and not inflated, and they have great events.
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August 2023 by Dan Long
The staff has always been very helpful. Yesterday I was looking for a product my wife loves. I asked Kyle about the product and he said let me check into it. The owner Jack got involved and said inventory says we have 6 bottles, let me find them. Unfortunately he wasn’t able to find the product so Kyle took my name and number and said he would get back to me. Twenty minutes later Kyle called me back and said he found product, would you like me to set some aside for you. Jack, Kyle and their staff have always went above and beyond to take care of our needs. Thank you for the great customer service!
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August 2023 by Madi “Madi Night” Night
Cheers was awesome they got me signed up for the rewards program, and I'm already seeing the benefits thank you so much y'all are so awesome and you have great customer I suggest anyone to go to this liquor store in town!!!!
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July 2023 by Jennifer D.
Good parking, good selection. Prices were reasonable. I was visiting from Austin and was excited to see my uncle's bourbon - Oak & Eden (based in Texas) on their shelves! We had a couple of employees ask if we needed help finding anything and everybody there was super nice. I recommend this liquor store for sure!
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July 2023 by Ginn Richter
Great selection. Prices are higher than some places. But often get bad vibes from some of the cashiers. Not all of them, they're some great ones there. But l, it seems, always get stuck with one who, to me, comes off as rude or feeling talked down too. It's definitely not my 1st choice of liquor stores to go to but will, on occasions, just out of the convenience of it being so close to where I live.
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July 2023 by n g
Very long lines, on trained cashiers, cashier refused to take card wanted cash only. Didn’t check anyone’s ID carded out of the 12 customers before me. A 12 year old Could’ve bought alcohol from this place.Did not provide a receipt!
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July 2023 by Diana Masias
I just have one thing to say Cheers and their staff are the best in Colorado Springs the best!!!!!! They seriously take care of their customers Weve been shopping there forever or so it serms lol but they are the best!!!!??
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June 2023 by Barry Horner
Easy, no pressure browsing and shopping, friendly and helpful staff if you need them. Checkout was a breeze, even if it did lighten my wallet a bit. Watch for specials and sales for good deals - that's why they supply shopping carts and lightend my wallet! Online shopping can be iffy, meaning, if there is no image of the actual item, even though that item may be on the web page, is likely not on hand. Better to not order that item online and check with the staff on arrival to avoid disappointment. Other than the 1 item I saw online and they didn't have in stock, I found all sorts of good things and had a great experience.
