-
April 2024 by Lionel Perez
It's been a while since I have had the chance to be here. The update looks amazing. Nice Job!
-
April 2024 by Kevin Augustin
Only the best recommendations, a very pleasant stay with 10 days of overnight stays
-
April 2024 by Tracy Bertapelle
Went for a luncheon. Beautiful hotel with excellent customer service.
-
April 2024 by Chris L
Amex/Hilton Honors bewareIn terms of general feedback, it’s a rather dated hotel other than the entrance and common area. Those areas are quite nice. The rest of the hotel? There’s a reason the Google photos by owner are heavily photoshopped…Quite a bit of road noise in the rooms, as well as notable gaps under the door which means you hear a lot of noise from the hallway.The toilet was finicky, but we were able to get it to quit running. The AC wouldn’t go down beyond say 68, which was fine but not ideal for those who like to sleep cooler. Room was fine, but bland and dated in a beige meets 80s sort of way.Probably a 3.5/5 overall in these general hotel regards. Not bad, not great, definitely not a three star hotel though.As to why the one star: we booked this hotel through Amex Platinum’s portal, which should have also given the Hilton Gold members benefits. This was verified by both Amex and the numerous other Hilton’s we’ve booked this way, including the Hilton DoubleTree in Denver the night prior.On checkin, we asked if they could make sure the Hilton member number was linked, and they refused saying it was booked third party. We were too tired to engage and thought we’d try to figure out the next morning - all good.We’re non-confrontational, so before checking with the front desk, I called Amex to confirm our understanding and make sure we didn’t do anything wrong when booking. They confirmed, and said just give our number to the front desk and all would be fine.Went to the front desk and asked if the account could be linked, and if not if they could explain why so I could understand (since there seemed to be different practices among Hiltons and Amex was saying differently). I mentioned that it wasn’t a big deal, but just wanted to understand since we regularly book at Hiltons and had more stays coming up on this trip.The lady at the front desk (didn’t catch her name) immediately shut down, and said that they wouldn’t honor the Hilton gold status since they saw Amex as a third party, end of story sorry k thanks bye. Then she just stopped making eye contact and ignored me without another word. It was the most dismissively rude customer service I’ve experienced in my forty years. It was literally so jarring, how rudely and quickly I was dismissed as an inconvenience rather than a guest asking for help (and not even, mind you, asking for anything really tangible - just wanting to understand so I could be a better guest at other Hilton’s if I was doing something wrong).Called Amex back, not to argue, but because at this point the hotel must be right, and maybe I did in fact mess something up when booking right? Amex was confused as well, and the rep checked with his peers and supervisor to confirm. They all agreed they had never seen a Hilton refuse to honor the gold status when booked through Amex. They asked to speak to the hotel manager, which I was hesitant to ask for not wanting to be seen as a “Karen” and having been made to feel as such an inconvenience already. But I obliged and asked - hoping maybe someone could just clarify once they spoke to each other? I mean surely two major corporations have worked this out before right?They spoke to the hotel manager, who clarified that this particular hotel took an unusually stringent interpretation of Hilton terms and conditions, and they conflicted with Amex, so there was nothing they would do. Amex clarified that they have never encountered this at any other Hilton, but they would not budge.Look, a free breakfast isn’t a big deal. But the outright rude dismissiveness of the hotel was so incredibly uncomfortable and unprofessional.It was just very off putting and weird. I get third party restrictions. Amex booking has never been viewed as a third party platform, either in my experiences or according to Amex. But it just seemed they were programmed with a dismissive “no” and it’s the rudeness that really turned me off.
-
March 2024 by Austin Grams
Good place to work but a bit too fast paced for my feeble mind.
-
March 2024 by Bridgette Jackson
Came 2 get cookies for my mom,she loves them. ButI know when u order the bakers dozen u get 1 free.we only got 12 ?Other then that it's was still fresh n delicious like always.
-
March 2024 by Thomas Unrein
Big rooms, great pool. The staff is very welcoming and willing to help with issues that may arise. Nice to have a restaurant in the lobby.
-
March 2024 by Michael M.
The hotel food was decent, I ordered fries but they gave me potato wedges, my friend ordered the chips but they weren't cooked long enough. They came out soft and soggy.
-
March 2024 by Che Broadnax
All the front desk agents are wonderful and Natalie at the bar is a superb bartender. Everyone there made my stay very enjoyable. My thanks to the entire staff there.
-
March 2024 by Cindy Roa
Wheelchair bathroom is a joke. Unable to shower for someone in a wheelchair.
-
March 2024 by Amy Escolopio
This location can be hard to get to depending on what time of day. I have never had a room here, but the events we attend are catered well. The dinner items needs to be more consistent person to person and table to table. Dessert was great!
-
March 2024 by David & Phyllis Roch
Wow amazing staff. Especially at the Star Bucks little shop. Angelina was so nice to my wife and my selfNoteworthy details: All the staff we great.
-
March 2024 by Jason Durstock
Trip was good, rooms are ok but the service at the bar is the slowest I have ever encountered. It’s almost like they are trying to avoid people on purpose. It’s not busy so not sure what the problem is. Order food early, it has taken almost an hour to get things moving.
-
February 2024 by Lawrence S
Nice hotel. Huge and a bit confusing. Alot was going on there so it was packed.
-
February 2024 by Delores Cunningham
Excellent place to hold an event
