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January 2024 by Maria R.
We were pleasantly surprised with how easy the entire process we had Joey help us with the pick and and gave great infirmation and suggestions! then returning the car we were helped by Zack who was just as fast and efficient and made it a speedy return so we could get on the road to catch our flight! over all a great experience!
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January 2024 by Larry Ritterband
All Staff was courteous and responsive, car was almost brand new (2,500 miles), situation necessitated changing return date and there was no problem. Thanks
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January 2024 by The Andersons
I want to give a special shout out to the team at this enterprise. Super friendly staff and Joe especially for his warm welcome and helpfulness in getting us the car we needed in the most timely manner. We will be using this rental facility again!
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December 2023 by Kendel Jones
Total scam. Manager was supposed to call twice for a fee that was communicated to me that was a one time $25, when I was charged daily, and I never once spoke to her, instead dealt with different people who all said different things. Total lack of training and communication only for customers to get screwed over due to the company’s inability to provide true and consistent information.
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October 2023 by Chris Richardson
Was in town for work, and Joe and Raven took great care of me with an awesome vehicle and fantastic service. Would highly recommend them. Thanks for taking care of the out-of-towner. Your kindness and helpfulness are greatly appreciated.
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September 2023 by LuDel Walter
Hayley (sp?) was wonderful. She came up with a solution for us in an emergency and went over and above to help us. Will definitely go back to this location when I rent a car again.
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September 2023 by candy chavez
Unhonest about pricing and defers to reservations made online, don't include in-store customer service/concerns.
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July 2023 by Erich Frey
My car was stolen and my insurance set with up with enterprise. The company will not rent you a car if you have a minor scratch on your license (even if all necessary criteria is visible and unblemished). But don’t worry they will recommend you to go to the dmv and wait in line for multiple hours, pay a fee for the replacement, and return to their office. Additionally Raven (one of the workers) will laugh and make jokes while you are trying to get assistance so you can maintain your employment.
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May 2023 by Faith Rohde
Thank you for being the only place to get me a car when I was desperate! Didn’t pressure me to do anything I couldn’t afford. Real honest folks.
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March 2023 by Amyleila Mejia
The man on the phone did not know what he was doing. Also, he keeps the line busy so he does not have to answer. Not a good location to try and get a reservation.
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February 2023 by Michael Esler
After the aggravating attempts to rent with the competitors, I ended up getting a beautiful rental.There were some issues that were out of their control but Zachary Eckman, smoothly and professionally compensated and went above and beyond to aide me in my time of crisis (my vehicle was totalled days earlier, I'm disabled with young children so any I'm thankful for the help).I haven't returned it yet, I'll post followup.
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February 2023 by Tim Graf
We have rented cars from here for years. I am down on them based on the customer service and attitude of the employees at the Chelton Rd location in Colorado Spring. They didn't have the second car we rented and said they didn't have the reservation. They sent us to another location who then spent time transferring the reservation over to that location. Very discouraging experience. 2nd location was much better.
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January 2023 by Michelle B
Gabby and Zack (or Zach) were awesome. It was our first time visiting Colorado and their professionalism and great customer service made our trip that much better! Thank you so much!
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December 2022 by Tabatha Ramsdell
I’ve honestly come to expect a low level of service from Enterprise but the Colorado Ave location here in the Springs is great. Joe was so incredible & really shows how much he cares about the customer. I was truly taken aback by his kindness to my husband and I. We will be back & will recommend going to see Joe to everyone we know!
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December 2022 by Stephanie Dispoto
Excellent service for my car needs - always feel welcome when I call or come in to get a rental car for those out-of-town travels.
