-
January 2024 by cecil nevins jr
Took my car to get suspension fixed an now it’s making noises all the time
-
January 2024 by Mitch Eccher
Utterly ridiculous 3 hours for just an oil change was over charged by $35. Oil sensor wasn’t reset if they even changed the oil and didn’t even bother to top off washer fluid avoid at all cost taking my business elsewhere and you should too
-
January 2024 by Andy Harrell
Prepare to be here for at least two hours past your appointment time. The place is run very inefficiently and they need help.
-
January 2024 by james harrison
Explained/fixed issues. Been going there 20 years. The main/only reason I rated 4, is because regardless of business, everyone has room to improve, otherwise you're saying they're perfect and no one/anything is perfect in my view, but, service/repair was excellent/timely
-
January 2024 by Candace Clark
Good people
-
December 2023 by Lance D.
You charged my daughter 302.78 LABOR to replace a radiator hose? You should be ashamed of yourself! I think you took advantage her because of who she is. You should be reported to the BBB.
-
November 2023 by Cheyanna Alsbaugh
I have been with Firestone for 4 years now and had no problems until recently I went in for an alignment my car was there for 2 days because they for some reason could not get my ti rods off(don’t understand how they are the only place that has ever done an alignment on my car) after 2 days they still couldn’t not do an alignment so I came to grab my car on the way home not even 2 miles my wheel popped off, lost 3 lug bolts and Firestone refused to take any blame. I went into Firestone to talk to a manager or supervisor and apparently they are out of state and no one knows when they will be back. I talked to the tech who worked on my car Jason, all we asked was who did a safety check and he immediately started cussing and saying it’s not his fault he refused to take any consideration to see how this even happened.was very rude and disrespectful I will never be going back I have never experienced such rudeness and disrespect off the bat when we came in calmly to solve an issue they refuse to take any blame at all.
-
November 2023 by Tiffany Gearhart
I made an appointment days in advance to get routine maintenance and inspection done. The appointment was for 9:00 am, and at 10:20 they were just starting to drive my car into the shop! Knowing that I was going to be waiting in the shop for my car, they didn’t bother telling me about the delay at any point. Their battery tester apparently had a dead battery, (“Supposed to be charge over night…. I’m charging it right now.” ), delaying my services further. Vending machine in the lobby took my money and gave me nothing. The restroom is locked and you have to ask them to let you in. Long story short, your appointment time means nothing, and hopefully you never have to sit and wait in the shop for your vehicle because there’s no telling how long you will wait.
-
November 2023 by Seneca Davis
I was told by Abbie that an appointment only guarantees that you will be seen that day not at that time. After paitiently waiting an hour and 45 minutes and asking, why I had not been seen when I had an appointment at twelve. Then she said that she had no control over when parts would be delivered and the parts for my car were not there. I'm thankful Jason came to work and called to see where the parts were and called his manager to see what kind of discount he could give me.
-
September 2023 by Alzira Escobar-Pruitt
I was very pleased with a customer service at this location. Abby was very kind to us and let us know exactly what was wrong with my tires. She was able to Discount us as much as she possibly could. Our bill ended up being a lot less than we thought it was going to be. My car is running so different now that I'm getting way better gas mileage. Prior to getting my tires changed and fixing a broken arm I was getting about 18 miles per gallon and I am now getting about 24. That is a huge difference. I had a few Shops look at it and no one could figure out what was wrong until we took it to this Firestone location. Thank you so much I will definitely be a repeat customer. I have been with Firestone for many years but this location has been the best so far! Thank you so much! While I did have to wait a couple of days, it was well worth the wait. I highly recommend this Firestone.
-
September 2023 by Adam Leidecker
We take our fleet vehicles here and rarely have any issues with their work. We've used many shops over the last couple years but this shop still prioritizes getting the work done in a reasonable time. We really appreciate it. Staff is also helpful and friendly.
-
September 2023 by Portia Scovern
I've gone to this location for years and I cannot express enough how genuine and kind everyone is. They go above and beyond for me; Someone who knows nothing about cars. They take the time to educate me on what exactly is needed now and what can wait. They also love my dog. ☺️
-
July 2023 by nolan o
Unable to manage schedule and service customers.Made an appointment online for an alignment. They called and confirmed the time. Upon arrival I was informed they double booked and were unable to service me. So I booked a new appointment with the gentleman at the counter.2nd visit: Arrived for first appointment of they day as it was a "guarentee". Was informed they were behind and would need to leave vehicle overnight.
-
July 2023 by David Delavega
I observed the manager thoughtfully assisting customers in their best interests. He ordered a tire as a back up in case removing an embedded screw caused a leak. He quoted another customer $400 less than a competitor. Sounds like a stand up guy.
-
June 2023 by Joshua Haugeto
Waited all day to get my car back for a flat repair and alignment. I had an appointment at 8am, and received a call to pick up at 430pm. Thirty minutes before they close
