FirstBank has garnered a mix of positive feedback and some concerns from its customers. Many appreciate the friendly customer service and helpful staff across its branches, emphasizing the pleasant experiences compared to larger nationwide banks. Long-time customers value the bank's support, particularly during difficult situations, such as account issues after scams. However, some customers have expressed frustration with the ATM service, noting that it is often out of order, leading to inconvenience and additional fees. Additionally, there is a desire for extended banking hours, as some customers wish the branches would stay open later. Overall, FirstBank is recognized for its commitment to customer satisfaction, despite some operational challenges.
