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December 2023 by Daystar Tile
Great asset to our business in Colorado Springs! We love being one of the very few people that can install their large tile panels!
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September 2023 by David DelSignore
Candii was amazing, came in with a sample tile and told her about my project and she led the way to exactly what I was picturing for my floors. Amazing customer service all around by the staff here in Colorado Springs. Thank you all for making this experience possible. I will recommend to all my friends and family.
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September 2023 by Chadwick McIntire
Mack, Dominique, and Adrianna at the Pro desk are always so helpful and positive during my visits to F&F. Helpful with suggestions and finding what I need in their store. I wish Home Depot and Lowes had half the customer service that their team does.You will find an abundance of quality materials and quality help from this store.
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September 2023 by Robin Parton
In addition to my original review, I just want to give a shout out to Josh at the Floor and Decor store in Colorado Springs, CO. I have now spoken with Josh twice since first meeting him in the store, and his communication skills over the phone have been excellent. While at the store, he had a working knowledge of the product I was interested in using, and although the store computer said it was discontinued, he found enough of the product for me in Texas. He was also knowledgable about applying for the tax exempt status, and made that process easy for me. Although he was in great demand, both in the store and while on the phone, he was professional and kind to each and every person/customer vying for his attention. I am so thankful for such a positive experience in an area where I felt totally clueless!I just want to give a shout out to Dulce at the Floor and Decor store in Colorado Springs, CO. I walked into the store without a clue of what I needed to do in order to purchase flooring for our basement which had been flooded this past spring. Our son, who lives in the Albuquerque area uses a certain type of flooring for his rental properties found at Floor and Decor, so I had been to the store and taken home several samples. We had also taken the measurements of our rooms and knew the approximate square footage needing to be covered. However, beyond that I was clueless and just hoping for a kind customer service representative to aid in the order process. Imagine my surprise to learn our flooring had been discontinued. Dulce very patiently walked from sample to sample with me trying to find the closest match to what we had originally wanted. There was no frustration from her in the amount of time I needed (which was over an hour), only a sincere desire to help me get the best product possible. She walked me through the process and helped me choose the additional items needed for the stairs. In that process, a coworker walked by and she reached out to the coworker for additional advice. I was so impressed at her willingness to swallow any pride so that I might be properly helped. She learned, and I was impressed at her willingness to do so in my presence. We completed the order and walked to the front where she solicited the help of an additional coworker to help with the tax exempt process. A younger gal was running the register and also got involved in the process. It was refreshing to watch these coworkers truly work TOGETHER for the sake of the customer, me. I felt the camaraderie from a group of very different individuals as they all did what was best for me. It was refreshing, and I am indebted to Dulce for her leadership as she kindly walked me through the process, solicited help when needed, and provided me with excellent customer service!!!
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September 2023 by Christine Tharaldson
I was in this store to buy tile for my new shower and as I was loading up those heavy boxes a sales associate named Dulce came and ask if she could help. She push that heavy cart all over the store and made sure that I got all the supplies that I would need to do the job. She even talked through my design idea and gave me her feed back on a certainly decorative tile, and I ended up choosing it. She was so kind and helpful and I appreciated it so much. I will be back to the store soon to buy my flooring.
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September 2023 by Dan Kaminski (The Original dksirstone)
Great selection, but they do not have the >3/4” thick porcelain tile for outdoors which is one reason why only 4 stars. The staff is present, but too willing to say nonsense instead of saying they do not know and go ask someone who would know.I don’t think you can beat the selection, and a lot of what we looked at was not made in China. Actually had quite a bit of US made products.We ended up shifting gears to look at tile for our kitchen and hardwood for several other rooms getting a makeover.Much of the pricing looks pretty competitive, there were a few that I noted were quite high. As always, do some homework to make sure what you need is a fair price.I can easily see us returning to buy our needs and will update when we do.
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September 2023 by Brian Marko
Check out kept rejecting my debit card. When I asked for help the cashier had attitude and said I would just have to pay some other way. She would get off the stool or take her earbuds out to try and solve the issue. A manger eventually took me to a design desk to get the payment to go through.Turns out the poor quality flooring cost me an entire Saturday. Was told it by salesman in store that it was good stuff. It was garbage. The tongues on the planks would break just from handling them. Returned the portion of the unused (ie. unbroken) and they didn't have any help or carts to unload. Was told "everyone was off" by cashier. This was a Saturday afternoon! Amazing. Return cashier was nice but indifferent and didn't offer any solution to assist or call anyone to try and save the project. I went to a quality flooring store and got the help and product I needed.
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September 2023 by Timothy Pooch
Great selection of basic tiles . Not a lot of hot trends and no designer stuff. However, much more selection than the big box DIY stores. Go to if you use Schluter or Mapei when tiling.Make sure you buy everything you need. Once it’s gone.. it might come back in stock.Return policy is strict. Can’t look up your purchase based on credit card number either (which is horribly inconvenient in todays data driven tracking). Make sure you keep your receipt or give your phone number each time you purchase!
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July 2023 by Deanna Buttaro
We booked a design appointment with Susan and she was amazing! We are remodeling our bathroom and she helped us tie together all of our tile and floor decisions. She even helped pick out grout and paint colors for the walls, which we had not yet thought about beforehand. She also helped explain various terms for tile layouts and the pros and cons of each. Extremely informative. We are looking forward to following up with her once we are ready to purchase everything in the quantities we need.
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June 2023 by Della Collins
Awesome store, was very impressed!!!
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June 2023 by Harry Andrews
There is so much to choose from. Very spacious.
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June 2023 by Jerry Riley
Great store with a wide variety of flooring. Strongly recommend going here for flooring for kitchens, bathrooms etc
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June 2023 by Alan Dominguez
Great selections! Very oriented on quality brands and good variety of floors!
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June 2023 by kathy smith
Great place. So much tile to see
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June 2023 by Ryan Robison
Alright, folks, let me spill the tiles on my Floor and Decor adventure. First off, this place is a real mosaic wonderland with more choices than I have socks (and trust me, I have a lot of socks).Now, picture this: I had a little mix-up with returning some samples. It was like a game of ‘Spot the Imposter’ because some samples seemed to be cut or morphed into tile form! The poor employees were as baffled as a penguin at a salsa dance party until I whipped out my secret weapon—the receipt. Bam! They couldn’t argue with that.Now, let me tell ya, the cashiers were an interesting bunch. One seemed fresh out of training, handling those tiles like a rookie magician. The other cashier, oh boy, I’m not sure if they were allergic to smiles or simply skeptical of my sample shenanigans. But hey, I persevered!Despite the quirky interactions, I snagged the flooring I needed like a boss. Sometimes you just gotta roll with the punches and embrace the amusing imperfections.Floor and Decor provided me with more laughs than a stand-up comedy show. It’s a place of choices, confusion, and mysteriously misplaced wood samples. So, if you’re up for an entertaining shopping experience, grab your popcorn and head on over!Remember, my friends, laughter and flooring go hand in hand, or should I say, hand on tile? Either way, I found what I needed and left with a smile (even if it was mostly from the sheer absurdity of it all).
