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February 2024 by Angela G.
Don't know why this place has so many bad reviews, Has a great selection of healthy foods and treats for my dogs. The owners and staff are very nice and helpful. Don't let the size of the store fool you, they have a plethora of options including some brands I have not heard of. I would highly recommend!
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October 2023 by Makenzie Grall
I took my 85lb Shepherd to Heather at the Fillmore location for grooming and I was *thoroughly* impressed. She was kind and helpful, and even have me feedback on how he did.His trim is perfect, he is so shiny, and his denser undercoat is no longer bothering him! So good!
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September 2023 by Joni Williams
I absolutely love this place! I work for a rescue and the owners are extremely generous with donating toys, treats, and other high quality items for our dogs and fundraising events. Though Furry Friends is a small, local business, their charitable hearts are massive. I can't count how many times the owners and staff have come through for us!!!Personally, I have bought items for my 4 rescues and will continue to do so. As mentioned above, the quality and customer service are worth going back for... Along with the fact that they are running a company that focuses on their love and care for animals.
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September 2023 by Todd Short
I don't usually buy our dog food, my wife does. It was in her honeydew list that I pick up a bag of our puppy food. Furry Friends were great and was able to look up the account so I went home with the correct kibble. Thanks Furry Friends!
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August 2023 by Christopher Brown
Fury Friends Inc is your one stop shop forall your pet’s needs! The owners and staff are extremely knowledgeable about the products and services that will keep your dog healthy! Their passion for animals is unparalleled!The owners helped us find the best food that would suit our dog’s dietary needs, without breaking the bank! We also took advantage of their delivery service. That comes every month!Truly, an amazing staff that cares deeply for your furry family members!
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August 2023 by Rosemary Stephens
When I moved to the Springs a few years ago, I asked neighbor who they would recommend for dog food and grooming for my older dogs. They said that they went to Furry Friends and that is who I have been coming to ever since. The knowledgeable staff has helped me select what to feed my two as they have gotten older and they always look amazing after being groomed. So I thought it was my turn to recommend Furry Friends to anyone who hasn’t tried them. You will be happy you did!
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August 2023 by Nikki Simmons
The best locally owned pet store in Colorado Springs. I love going in here to get treats for my 3 dogs and my cat. Bill is always so helpful. Best selection of alternatives for rawhide chews.
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August 2023 by Tammy Robel
Best place in town for all natural dog food and treats...my dogs love everything here
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August 2023 by Chelsea Snover
Stopped by to grab our pup some birthday treats. What an amazing variety of delicious things! It took some self control not to buy the whole store. Really friendly folks running the place - very obvious they are animals lovers. Thanks for making our girls birthday special! ?????
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June 2023 by Johnny Phelps
EDIT TO HIGHLIGHT POOR RESPONSE FROM OWNER: No apology, no reconciliation. We went to Catology the same day and they were happy to fix the cat the very next day. These people don’t deserve anyone’s business with their poor sportsmanship towards criticism. Just look at all their other weird responses.We were not informed that Crystal had double booked appointments at 9 am.Groomer Crystal didn’t confirm my name or the animal’s.My cat was seen 2nd. I made an early morning appointment on purpose. Worked that evening.We called at 1pm to ask what was taking so long. We were told we could come in to help hold down our cat to speed up the process; and that that is what the owners of the previous cat being groomed did. Also that our cat was “feisty.” It’s not the customer’s job to perform the service and aren’t you supposed to know how to deal with “feisty” as a groomer?The groomer told us that she started grooming 10 minutes after we dropped the cat off, which doesn’t fit in the timeline.She also stated that 10 minutes after dropping the cat off, she almost called us back to pick her up because she thought the cat was injured. I told her that I wish she would have.The groomer was visibly upset and unprofessional in conversation. I was soft spoken and polite with questioning.When we asked why it had taken 4 hours before she’d even been washed, the groomer replied,“You wash them after you get the hair off.”To which I said,” But 4 hours?”Then she responded, “I’m not gonna get grilled because you think I was in here doing something to your cat. Just take your cat and go.”Not once did we make an accusatory statement to warrant a response like that.We were told by the centennial location that we HAD to come to this location to have a cat groomed because the centennial location doesn’t groom cats. Maybe this location shouldn’t groom cats either.I buy literally ALL of my pet supplies at the Centennial location and had a wonderful experience getting my dog groomed there. I don’t understand why going to this location had to be such a bad time.We waited 4-6 weeks for this because we were told we HAD to. I can’t believe I waited for this.4 whole hours to shave half of my cat.Horrible experience and would not recommend feline grooming services at this location to anyone ever.It seems they’ve been getting bad reviews on Crystal for years and just ignore them. I honestly feel a certain level of stupidity for not seeing the red flags when dropping the cat off. I’ve had so many good experiences with this store but this one is the one that stops that. They’ve officially lost my business forever.4 hours for this? It’s shameful. Was it going to take another 4 hours to do the other half? After speaking to a cat-specific groomer, it’s very clear that Crystal might know a bit more about dogs than cats. Stop letting her deal with cats. Especially expensive ones.
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June 2023 by Good Guy Biker
I came in with a flashlight turned on and was booked for assault and spent the night in jail.... crazy right guess the officer had to resign tho and now sells dog food to the city at tax payers expense. I just wanted dog food!
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May 2023 by Joy Elder
I've been shopping at this store for a couple years and can always find the food we are looking for or the owner Bill will order it for me. Our pup loves Carna4 synthetic free... we also take Wyatt to get photos with Santa too....
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May 2023 by Matthew Davidson
This store is absolute garbage. Don't waste your money the custmer service is very rude, and impresonal. Plus, alot of their inventory are low quality, and sorced from China. You can also hear the groomer being verbly abusive to the animals when their owners have left
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May 2023 by Matt D.
Don't waste your money here. The custmerservice is bery rude, Their prices are way above the normal market rate, their inventory is low quality, and sorced from China. You can also hear the groomer being verbly abusive to the animals when their owners have left.
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March 2023 by Rebecca Schaad
If you change grooming prices you should let your regular customers know that have booked appointments. Prices raised from $80 to $105 in the Fall without warning but we said okay due to rising costs. This last visit it went from $105 to $130 again with no warning till checkout. So in a matter of months they raised rates $50 to groom a golden doodle. At least let clients know before check out that you raised rates so we can make an informed decision. The grooming looked good but this is horrible customer service. We try to always support local but this isn’t the way to treat your clients.
