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March 2024 by Giseleine Dogon
I’m sure that Helzberg as a company is decent. This location, however, was a nightmare for me.The month I got engaged, I went to get my set resized. I was told to wait til closer to my wedding date and that hopefully I lose weight so I don’t need resizing. I’m not a large woman, and even if I were, that was so inappropriate I almost didn’t go back.My fiancé was quite excited about the warranty he purchased, so I went back to get my ring resized recently.As I walked in, I heard employees talking about the internet being down and systems not working properly. Imagine my SHOCK when I was told I would have to pay for the resizing. After calmly explaining that my fiancé bought the warranty and where, I was told I didn’t need to have an attitude and was passed off to someone else. Neither of the people who helped me told me the adjusted size for my ring, and apparently they didn’t write any notes for the jeweler either. So when he called, I had to tell him what my ring was there for. I’m now stuck with a ring that’s about half a size too small because somehow, no one wrote the necessary size.Very disappointed in this experience. I’ll literally drive to Park Meadows if I *must* go to a Helzberg
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March 2024 by Stacy Burr
Mira and Debbie and the entire staff were incredibly helpful in choosing my and my partners rings out. Friendly, fast and made the process incredibly easy. Very happy with my experiences here!
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March 2024 by jacob green
Manger at chapel hills mall, TOP NOTCH! Easy service got what I needed. Will do business here again in the future
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March 2024 by zach graham
Great experience! Very helpful
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March 2024 by Mary Valdez
Amazing customer service Chris and Daq are absolutely loving and so helpful definitely recommend coming here!
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March 2024 by Angel Ornelas
Debbie and Mira helped me understand the process of getting a ring, it being my first time ever in this situation, so I was a bit confused. They were patient and kind and with their help I was able to walk out of the store with a beautiful engagement ring for the woman I love. Tremendous help on their end and I couldn’t be happier. Thank you ladies!
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March 2024 by Maggie Carrino
Paige helped me select the most perfect engagement ring! She was so kind and I could tell she wanted to help me find what was best for me. I never felt pressured to choose something more expensive. She even took the time to get to know me and understand my wants. Every ring she showed me was within my style. I couldn’t have asked for a better experience!
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January 2024 by A M
Recently purchased some earrings for my wife, I had an idea what I was looking for but being unfamiliar with large jewelry purchases I just needed some expertise to push me in the right direction- in came Debbie and Paige at the Chapel Hills location- they both were incredibly amazing and patient with my indecisiveness and more than happy to share all the knowledge and even their own experiences with diamonds. Thank you to both of you for your help! Couldn't have done it without you!
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December 2023 by Ryan Schutz
I am very grateful. As a husband I tried my best to get the right thing…. And be ahead of schedule… needless to say, she appreciated it but the watch I got was not her style. Being awesome as they are, Dak and Debbie allowed us to exchange the watch (being that it has not been worn) for a ring that she did like. I am very happy to have worked with Helzberg and see my wife’s big smile.
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December 2023 by Joyce Rodgers
Chris Navarro is by far the best jeweler we have worked wirh. Daughter's ring kept loosing the same diamond. She was crushed and he replaced it with the same ring. Amazing service and an all out amazing guy.
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November 2023 by jaleese grant
My fiancé and I walked into Helzberg not expecting to purchase anything but Debbie and Stephanie made our experience so easy and comfortable. Debbie and Stephanie were so amazing, very attentive and patient. They listened to our requests, showed us a bunch of rings and didn’t pressure us into anything we didn't want to do. I definitely recommend going to this location and working with them. They are such amazing ladies!
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November 2023 by Chloe Fesperman
I worked with Paige she was patient and understanding! She helped us make the best choice possible for an engagement ring! I would recommend working with her and Debbie both!
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November 2023 by Gavin Burke
Come here if you would love an education in diamonds and want someone to work with you on finding what you want rather than trying to sell you on something you don’t need! Dak is a pleasure to work with in is the living embodiment of what I just said. Come get to enjoy your experience in buying jewelry!
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October 2023 by Randy Robinson
Paige helped me and my better half find promise rings just one hour before the shop closed. She was incredibly helpful and patient with us as we jumped between a dozen rings. Thanks again!
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October 2023 by Sam Hultgren
Paige was so amazing and spent so much time walking us through our purchase- all the way up until close. She worked with our budget and was such a lovely person to chat with and I can’t recommend her enough :)
