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November 2023 by Anthony Mollins
Absolutely ridiculous. Just had card hacked for 50 charges from Apple pay - they want to charge me 25$ per charge to dispute.Where's the fraud protection? Why not flagged? that someone can continuously hit from Apple pay 50 times and empty an account. Not the first issue by any means. Always something.. They have gotten rid of some horrible people (Graham) locally but so much is still lacking. Use Herring and they will use up your patience and money.
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August 2023 by josh cavazos
Had to deal with one of the notary people leann. She is the worst definition of a human I have ever come across. Her attitude and behavior is so unbecoming and unprofessional.cany believe that's she has a job interacting with people!!! Will never open an account at that bank...my interaction with everyone else was amazing!
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June 2023 by Meryl Medina
I can never get a hold of anyone when I call. You have to leave a message and never get a call back. The debit cards never work.
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May 2023 by yadel mulugeta
Love the staff! I get great service when I'm there in person. But I've had absolutely atrocious luck with phone customer service. Whether it was getting banking login or card issues fixed, or a myriad of other things, the over the phone customer service is always a nightmare. Today I spent a total of 30 minutes on hold to raise my card limit, and was told by a robot that I had to just leave message. 3 hours later and no one has called me back.There has been numerous issues with the online banking going down (servers they said). These issues have caused realworld issues/delays in my business. It's unfortunate when you spend $750/month to bank somewhere, but constantly running into customer service headaches.
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September 2022 by WOWI, Inc. OTC Markets: WOWU
These guys and gals treat you like family and provide an old school full service bank feel!
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July 2022 by Mark Terry
Worst bank ever!!!
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December 2021 by wouldntyou liketoknow
The people inside the bank are by far the most awesome people I have ever met in any bank.
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November 2021 by Maikel Vega
What a wonderfully friendly staff, Maria provides excellent & efficient customer service, The employees are always professional & kind. Facility inside and outside are clean and very well maintained.
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August 2021 by Ryan M
Customer focus is lacking. Had all my paperwork for a new account ready to go for when licensing followed. When we opened they told us we needed to reapply and that is taking months. Now I have checks piling up with no where to cash them. Payroll and expenses are all waiting on the bank. Wish they communicated and cared about their affect on my business.
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June 2021 by Christopher Reis
numerous issues with the mobile app.
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July 2020 by oleg karpov
I really love this bank! professional service and very pleasant staff !!!
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July 2020 by Ashley B
If I could leave 0 I would. Horrible bank. If you give them money on Friday they will not deposit it until Monday. I called 8 times. Was told to drive up to the window between 9 and 12 on Saturday. No one is there. Was hung up on multiple times. I was advised by them that not depositing same day is standard practice for them. So if you expect to have money for the weekend after a deposit on Friday, you are wrong and you most likely will be broke all weekend.
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July 2020 by Steven M Regalado
Need more people skills
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March 2020 by Brad Leistikow
Graham, Madison, and the whole staff are super helpful and accommodating. They have been great to work with and look forward to continuing the relationship!
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November 2018 by Tammy Parsons
this is a great place. i don't have an account and they went out of their way to help my son and I get the cash we needed from our bank to buy a used car for my son. Thanks so much!!!
