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February 2025 by P M
Right now, there's winter Sales going on. Wonderful deal! I got some sweaters for 5.00's baby things on sale, All departments.
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February 2025 by Sienna
No consistency with employee customer service. Some employees are wonderful, other employees will leaving you standing at the check out for 10 minutes and have very poor attitudes.
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February 2025 by Sami Black
This store absolutely saved me in a crunch. I needed chic professional clothes for an event and a new job. Everywhere I went before H&M was not my vibe and gave me the ick. I stayed in this store for hours collecting timeless pieces and going into the dressing room several times. The employees were all friendly and very helpful, grabbed me a bag and assisted in the dressing room. I walked out with a professional, hot wardrobe that will last me quite a while. Considering how much I can mix and match, it was quite reasonably priced. I was given so many compliments at my event, it was perfect. So grateful to have gone here in the knick of time.
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January 2025 by Mai Robinson
ACF! Affordable Classy Fashion!
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August 2024 by Ollie Smith
Great merchandise and prices.
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May 2024 by Roni Sch
I can’t say enough great things about this location! This H&M is always stocked, clean, and well organized. Most importantly, the staff is amazing! Every time I visit this store the staff is helpful, kind, and professional! They have done a great job hiring a great team that exhibits great customer service skills. As a customer that shops at this local mall… It’s always a breeze to walk in and happily shop here. Five stars for this location and the staff!
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March 2024 by Jaylynn Estrada
I love H$M
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March 2024 by Kingdom Fam
Prejudices toward people of color don't shop here
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March 2024 by R. “Babbitt” Abbit
My one beef is I never know who is an employee and who is not. Maybe get matching hats or something. Outside of that, overpriced clothing that's done in less than 20 washes is not usually my gig, but I get caught by their sales sometimes.
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January 2024 by Angela P
Need to add more sizes in the racks!! They could add more teen sizes and clothes, with options of sporting styles and more options and sizes in the boys' department.
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December 2023 by SHURRONDA HILL-THOMAS
Staff was sooo friendly.
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November 2023 by Carman James
Well we'll we'll..let me tell you from personal experience that by far..this is MY FAVORITE STORES TO SHOP EVER. I love the clothes..the quality of the clothes..the price you pay for what you get is awesome.I enjoy finding the discounted items. You can always find everything you need all the way down to the accessories. I most enjoy how the manager interacts with the customers and makes you feel like family with a smile. Very warm and welcoming. You don't feel like you're being watched and rushed. Great personalities work here. I love how Big and open this store is. It's always clean and well put together. You can tell that the employees love their job. Perfect place to shop. It almost gives you a Paris kind of shopping experience..even if you've never been there and saw it on television. ?. If this store ever were to close its doors.. I'd be saddened because this is where I shop. This store gets 20 stars in my book. Great job H&M
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October 2023 by Mamadou Diallo
Was good stopping by to get some clothes
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September 2023 by Sunhe & Angelica
Hello Sir…Madam,After having an appalling negative shopping experience at the Castle Rock H&M clothing store on Sunday, August 13, 2023, my best friend of 20 years in which are both handicapped decided, or rather were forced to drive back to Colorado Springs. We would like to start by giving great compliments to a sales associate by the name of Shannon from the Chapel Hills Mall for her incredible service and acknowledgment of her merchandise, and outstanding service to both my friend and I. Because of Shannon, my friend and I found more beautiful outfits and loved every items she chose for us. We believe Shannon should be the role model and in leadership position for everyone at H&M to represent how a client should be treated and trained accordingly. We can’t thank her enough especially experiencing such disastrous experience at Castle Rock H&M location the day before. At the Castle Rock H&M, the sizes we needed we were not available except on the mannequin. Two sales associates by the name of Kristin and Tyler were not interested in assisting us in the least to to be helpful. Rather made us feel that we were not valued customers by continually informing us they could not accommodate us with what we needed repeatedly. They also failed to show us other similar items that could, however, reflect to help change our views on merchandise and failed miserably by not showing other items available. This includes both in the premises, and online. Their customer service were below astonishingly disappointing to say the least. Even more dismayed that I had came from Vegas to have an experience with my best friend for shopping and fun since it’s been years we both last saw this wonderful place. Our anticipated day was completely ruined with sorrow and anger. The sales associates including the manager turned us down and sent us away to other stores and disposed us as clients of their establishment with no remorse. In conclusion, we wish to thank you for acknowledging our concern and hope individuals mentioned will be held accountable for their lack of experience and integrity of customer care in the future.
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September 2023 by Melissa Stinson
Great selection, affordable and wonderful customer service
