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April 2024 by David Gonzales
nice view. inside updated. location was ok.
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April 2024 by Kasi Katt
Staff was extremely helpful and friendly! The rooms were nice and clean too! Thank you!
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April 2024 by Janette Jaramillo
If I could give 0 stars I would. We were staying from out of state. During our 2nd night of our stay the elevator broke down. We were stuck in the elevator with no assistance! We tried the emergency button and that did nothing. We tried using our phones but of course we did not have signal, it just said “SOS”. So no service in the elevator. We had to pry the door open from the inside. As someone who suffers from anxiety and panic attacks the incident was very traumatizing. Once the emergency services were called (by one of us stuck in the elevator, not even the manager!!!) the “manager” of the hotel did not talk to authorities rather she just guided them to the next door abandoned building instead of guiding them to the broken down elevator and the guests that suffered from the incident! The least she can do is make sure everyone was okay.The only reason we spoke to the “manager” is because we went down to the lobby area. Once we spoke to her to explain the problem and look for a solution, she kept deflecting and saying “well if you want to leave and stay somewhere else you can”.We understand stuff happens sometimes but that is no way to treat your customers / guests. She offered to discount our stay for the inconvenience… she only took $30 off… we were stuck in the elevator suffering from panic attacks and with no way out, maybe even have the elevator drop down and kill us… and we get $30 off!☺️This has been one of the worst customer service experiences and by far one of the worst human experiences we have experienced. The only person who was genuinely concerned about our safety was the gentleman with long hair who assisted us in getting checked in / out.I would not recommend this particular hotel to anyone! There are other SAFER options with much better customer service and better HUMAN interactions elsewhere.
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April 2024 by Lisa Giovanniello
This hotel is new and beautiful!Food & drinks: Drove for dinner liquor store very close. Extremely professional staff, super clean.Noteworthy details: As above.
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April 2024 by Deborah Goodman
Very large room. Very pleased
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April 2024 by Angelina Atkinson
The room was very clean and spacious! It was a great location for what we had planned. The staff was very friendly. It was an overall great experience.
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April 2024 by Esther C
Had a double and lots of extra room for storing sporting equipment.. very clean, comfortable and updated
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April 2024 by Laken Elmore
THIS PLACE IS A JOKE, DO NOT STAY HERE. THEY CHARGED MY CARD NOT ONCE NOT TWICE BUT THREE TIMES. CALLED DEONDRE AT THE FRONT DESK & HE WAS THE RUDEST MOST UNPROFESSIONAL PERSON I HAVE EVER MET. THOSE CHARGES ARE STAYING AND ALTHOUGH I SIGNED FOR ONE PRICE “THE CHARGES WILL REMAIN THERE AND THAT IS THAT. NOW HE IS REFUSING TO ANSWER THE FRONT DESK PHONE TO AVOID THE SITUATION WHICH IS BEYOND ME. THERE ARE NICER PLACES ON THE OTHER SIDE OF THE INTERSTATE WITH WAY BETTER HOSPITALITY FOR THE SAME PRICE AS THIS DUMP. AVOID THIS HOTEL AT ALL COSTS.
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April 2024 by Linda Miranda
The woman during the day shift on 3/9/24 (breakfast and reception), were extremely friendly and amazing!!! They were attentive and willing to jump up and help with whatever me and the kids needed. Great easy location for just passing through town! Clean rooms, beds were alright but everything else was great!!Food & drinks: Breakfast was the best we have had at any of the holiday inns we have stayed at! Staff was extremely helpful when it came to refilling and assisting when asked!
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March 2024 by Jessica “Jusanothafox” B
Very clean rooms. I appreciated the feel of the security in this hotel. Clean, secure, and will stay again.
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February 2024 by Alex M
Clean, big rooms, friendly staff ?
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January 2024 by Christina Martinson
The check in process was super easy, and Devonte (I think that was his name) was so nice, professional, and knowledgable about IHG policies and procedures. I appreciated that my two rooms were close together. The rooms were super clean as well, and breakfast was great!
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November 2023 by judith lindsey
The rooms looked nice but were not clean. There was black hair all over the the bathroom, trash under the air conditioner unit and trash under the night stand. Location is bad as this is bad side of town. There is a huge pot hole going into the parking lot and front of the building. They messed up our reservation, making us think we didn't have a room when we got there. We were also told we could not have a room with a view as they were all taken. We got to see the boarded up building and nasty parking lot with dumpsters and vagrants. Overall not worth the hassle.They put our reservation in incorrectly, had us checking in on the 24th when we reserved 25th through 29th. We told the manager taking our reservation that the 24th was wrong but he left it there. We called before to make sure it was 25th through 29th and were told it was. When we got there we were told we were supposed to be there on the 24th. The person working the desk assured us he took care of it. After checking out and returning home we noticed a $125 withdrawal on our account on top of the room fee. They charged us a no show full day for the 24th. Sad world we live in today, when they make money off of their mastakes. I tried to talk to someone there about the issue and he was rude and pretty much told me that he was on vacation around that time and it wasn't his problem.
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November 2023 by Gloria Gonzalez
I hardly ever leave reviews in the places we stay at BUT, I had to write a review here. We got a double queen room and it was a bit small (we had ALOT of luggage ) we asked for an upgrade and they did not hesitate! We loved the room our kiddos where so happy with the room size and the view! All staff where so welcoming, went above and beyond! Even baked us cookies two nights in a row. Cleaning staff where so respectful, sweet and even brought back to our new room an item we forgot at the o first room we had. We where near by almost everything, Walmart, restaurants, attractions etc.. breakfast was yummy also. Thank you! We will definitely stay here again! Oooo almost forgot.. the pool and hot tub were amazing and clean.Rooms: Clean and neat!Food & drinks: Good breakfast!
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October 2023 by rusty_fwg
It’s not that more and it’s beautiful!! We had room 402. Very spacious and comfortable. At first arrival I thought the beds were firm but we slept great, and the sleeper sofa was also good. Pool facilities were great and always had towels. Breakfast was good daily, a little changing so you don’t have to eat the same thing every day. Can’t believe how good the pancake machine works! Will at the desk was super great! He helped us arrange check in and I saw him through our stay help guests with many things. I hope he is here on our next trip out!!! Great location overall to get to pretty much anywhere in the area tourist wise!!!
