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November 2023 by HVAC Pauly
We are new to Colorado Springs and this was our first experience with Honest and Accurate and to say we were impressed and completely satisfied doesn’t do it justice. Max our technician and Mr. Heath our service manager did an outstanding job with our truck and kept us informed every step of the way. I am a customer for life. I wish I could give them 20 stars ⭐️
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November 2023 by Tracey Manor
Always great service! They’ve saved us so much money by monitoring an expensive fix that the dealer wanted to do right away. Turns out, it still is working properly and they’ve been checking it for 4 years now. Thank you for honesty and for great service!
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October 2023 by Daphne Reed
New to the area. This was the first time getting service for our vehicle outside of a dealership. The world of difference in customer service alone is worth it to me. Working at one myself for five years I can say honestly, that dealerships are notorious for one being too busy to answer the phone and two. No matter which one you go to the service advisors all seem to be miserable, overworked and appear to hate their job. This was not the case with Chloe. She was so sweet and personable. And the little touches they do to make you feel at home and at ease is wonderful. The service on my vehicle was great no complaints at all, my technician Clint also left a little card on the drivers seat so you know who worked on your vehicle incase you have any questions. Thank you Honest Accurate loved the experience! We will be back!!Services: Tire rotations
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October 2023 by Eric Lewis
Just diagnosed and replaced a failed water pump, replaced radiator hoses, flushed coolant and replaced the serpentine belt on our 2013 RAV4. This is the third time they have worked on our vehicles this year and the work was completed as scheduled with recommendations for future work and no pressure to complete. They have become “my” shop B/C I trust them and see what they do behind the scenes to ensure all customers are treated fairly and professionally. Also, they have the best shuttle drivers in the business!
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October 2023 by Susan Kyner
Our 18-year-old daughter is living 1500 miles away from us in Colorado Springs (after we moved to Virginia this summer). She was having some trouble with her car. We completely trusted Honest Accurate Auto Services to take good care of her, and they did. We feel so much better about the safety of her car after sending her to Honest Accurate. Truly thankful!Services: Tires
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October 2023 by Nick B
Took my Altima to the Nissan dealer to fix my a/c. $1300 later it still wasn't fixed. The recommended they replace an $1100 part. Instead, I took it took it to Honest Accurate and they immediately found the issue. Saved me a ton of money and my a/c is working great. I'll never use anyone else to fix my car.
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September 2023 by Grant G.
Fantastic friendly attitudes, and brutally honest to the point that they'd rather see their customers safe and happy than make an extra dollar. A rare trait in mechanics these days. We bring everything from our little imports, to our huge diesel to these folks, and I've never once had any corners cut on any of the work done. Our extended family in the area now all use them too, and they've reported nothing but positive experiences as well. You know a shop's true reputation by how the community responds to hearing their name, and I've not once heard folks say anything negative when I mention that we use them four service needs - in fact, typically everyone becomes visibly excited when we mention them, and also report a very similar positive experience. Great service, we will continue using them for any future needs, and I recommend you do the same.
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August 2023 by TJ Oza
Very upfront about what is required versus what would be a good-idea-to-take-care-of and what you do not need ( unless you got money to burn )Prices are relatively close to dealership prices but their people make all the difference.All of their front desk folks are phenomenal and very knowledgeable.Have been going there for more than 20 years and never had any complaints.
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August 2023 by General Account
Always have a great experience here… it’s not the cheapest in town, but you get what you pay for and getting it right costs a little more. I’ve taken a few of my kids vehicles here and it’s always been within budget and comprehensive. They will tell you what you need done today, what can wait and what would be nice to have so you can prioritize . They also standby their work, Had some work done a few months ago and the part failed and they made it right and replaced it no charge! Can’t go wrong bringing your vehicle here.Services: General repairs & maintenance
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August 2023 by grant morgan
The service was performed in a timely manner. That is the best thing I can say.I brought in a pretty common issue, my brakes were squeaking, and was informed I should purchase a bumper to bumper inspection, that would determine the issue, and "Save me money." She didnt explain how though, and now I know why. (Spoiler Alert, no money was saved.) Upon picking up my car, I was told that in order to find the issue, an $89 diagnostic was required, (already done, no choice), on top of the $200 bumper to bumper inspection, which STILL didn't include any actual work on the car being done.Now $289 in, they begin to actually work on my car, which, surprise surprise, the squeak was from the brakes!I also purchased an oil change, which I was informed should have cost $200, but they put a $50 discount on. $200 for an oil change, and they didn't even change the filters?? That's some pretty special oil, I got there!Chloe, the service representative I spoke with was demeaning and spoke to me as if I were incapable of understanding. Even going so far as to explain that when their mechanics do work, they must charge me money, they don't do labor for free. She was sickeningly sweet while being totally degrading, you could tell this wasn't her first time having this conversation.Really disappointed. I believe the work they do is probably quality, but they have a built in process to get $289 extra every time. And if you try to ask them about it, be prepared for Chloe to treat you like a child.
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August 2023 by Pamela Joye
Best place around. Honest and accurate work at fair pricing is why we go here. I found out after the fact they give veteran discounts but don’t ask up front all the time, so if you qualify ask about it. We got a new fuel pump installed and had air conditioning work done.
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July 2023 by kristen simons
Honest! That's so important. For a single woman trying to solve a car issue often I feel vulnerable of being taken advantage of. I brought my car to another local shop and they quoted me $1,000 more... so glad I had the sense to call around and find this shop!
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July 2023 by Tyler M
I’ve had a few thousand dollars worth of work done here in the past few months on my 2013 Honda Accord. They are very thorough when inspecting all aspects of the car. They’ll find problems that you didn’t know you had but are honest about them needing to be done now or can hold off for a later time. Everyone is very professional and courteous. Chloe is awesome, I’ve had her the past two times I’ve been and she is always smiling and kind. Little things like that need to be recognized because a lot of other shops I’ve been to in the past don’t meet a 5 star review standard. It’s too bad I’m moving across country and it’ll be a challenge finding another shop to meet my standards like this one. I would highly recommend this shop to anyone needing work done and their prices are fair. Thanks again for making me feel safe to drive my car and for being honest.
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July 2023 by Jason Leach
My contact was amazing. She called me with updates/progress. I came in for a check engine light- CarMax vehicle. Was not a warranty issue, they fixed it and suggested some things I could do on my own. I was offered shuttle service to and from and to if needed. My wife dropped vehicle for me. She was amazed at the overwhelming friendly customer service. I wished they had a shop closer than my home!
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June 2023 by Megan Cavender
They are always friendly and upfront about how long repairs could take. I came here after going to a different shop that was more convenient to get my A/C fixed and convenience was definitely not worth it. The other shop told me I needed an entire new system which was going to be over $2600, didn't feel right so I brought it to Honest and sure enough it was a single hose that needed to be replaced and it cost me less than half that. They never try to force anything on you and make you aware of what needs to be done now and what can wait.
