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March 2024 by Aaron Castilleja
If you haven't filed, have questions about filing Susan B. Is the one you want. She's the most caring and accommodating tax specialist I've EVER worked with. She goes above and beyond any expectations I could have had. No matter where In the world I may move she will ALWAYS be my family's only tax rep
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February 2024 by Carrissa Renee'
I would not send a friend or family member here unless you want them to leave feeling confused and humiliated. I had questions for a tax professional and I was told I could wait 30 mins to speak to Jackie Bermudez. I patiently waited and when I finally was seen she was unbelievably rude and unprofessional. Before I even asked my first question she was already trying to find a way to dismiss me as if she had more important things to take care of. I started asking about printing and sending my return in- she wouldn't give me clear information on how that process works she just continued trying to dismiss me. She was refusing to help me and saying I need to do it on my own (I even offered to pay the fee for them to help print and file and she refused to give me the cost of that service). I asked what is an 'IPN' because the question came up and her response was "well if you don't know what it is it obviously doesn't apply to you." I was just shocked and embarrassed and didn't respond and she proceeds to say "that was supposed to be sarcasm you know" in a condescending tone. This is a completely inappropriate way to treat someone. When I told her I don't appreciate the unprofessional tone as I am trying to get clear and concise answers- she got completely defensive and with non verbal ques let me know I was no longer welcome in her office. She didn't answer anymore of my questions and when I got up to leave and said thank you she didn't say a word and didn't even turn around from her computer. Just rude and disrespectful for no reason at all. I waited thirty minutes to be treated terribly and have none of my questions answered. Jackie needs a lot of training or needs to not work with the public.
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February 2024 by Frank
Great experience and very understanding
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May 2023 by Jessica
When i took my taxes in the front desk lady was clueless. Nothing was explained at what was told to me about fees was incorrect. I was told I would be contacted the next day and was not which is fine I knew they were busy so I called back a few days later and was told no one would be calling, I needed to go into some website to track my refund. So I waited 12 more days and called again and they didn't have any of my contact information to even get a hold of me. They had taken my taxes to a different location. So they got my information and completed them that day but then the fee was basically double what I was told so I called to inquire about that and was blamed for bringing my taxes in on the 15th of April. They didn't care about my issues or the fact that they didn't even have my information. Don't blame the customer, you have zero idea what I've been going through the past 4 months. This is the latest I have ever filed and I'm just following what they told me only to be greeted with rudeness and zero communication or explanation. Will never use hr block again. I don't recommend anyone else does either. Plenty of other options that won't charge a ridiculous fee. Could get an accountant at that cost. Truly disappointing and I feel very disrespected.
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April 2023 by Brad Borkowski
Extremely helpful and quick. It was a bit more expensive than doing my taxes myself but completely worth it for how much I saved.
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March 2023 by John Quadrino
Submitted family's 2021 taxes online through an employee at this office. She did our 2020 taxes with no issues but completely failed the 2021 taxes. Both states and federal income taxes requested more documentation for multiple months. I do not recommend HR Block for taxes, you will end up doing it on your own when the IRS reaches out.
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March 2023 by Savannah Kensington
Kathleen is the absolute heart and soul of H&R block. She deserves a raise and should be the face for all H&R blocks across the country.
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October 2022 by Ta Saengsoi
Everyone who works there was very helpful and very quick to finish my paperwork I am so impressed.
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April 2022 by Jennifer Finnerty
LT was the best tax advisor I'd ever sat with. She was phenomenal!
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April 2022 by Pete Easton
She helpful and explained everything in the process of getting us maximum returns!
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April 2022 by Ben Medina
Our Tax Professional, Lorraine Wallace, was extremely knowledgeable and professional. Answered all our questions.
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April 2022 by Naomi Mery
Kathleen always give us caring and kind attention to detail on our returns. Thanks for everything
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April 2022 by Sandra Cook
Kristine Bystroff is just amazing! Let the professionals take care of it for you!
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April 2022 by Paul Danielson
Too expensive for what you get. They did not understand doing another's state taxes.
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April 2022 by april wesel
Our agent was easy to talk to and she made the process easy.
