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February 2024 by Cassandra Galvan
James jung very friendly man try to help and give me options for a ring.Very accessible prices, and you can make good deals with them if u really want a ring, recommend it ??
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February 2024 by 차지훈
I went to replace the battery of my favorite watch around 16:30 today, but now I'm so annoyed and upset. Attach photos. This was my first time replacing the battery after purchasing it, so the case back was clean, but when I got home and checked, there was a deep scratch on the back, and there was even a serious dent on the side. There's nothing more to say about someone like Amateur who can do even simple tasks like changing batteries. I have been a customer here several times before, but I don't plan on visiting this shop anymore.(1/30/2024)The owner has responded to my review several times, so I’m posting it too. How on earth are you going to fix it?Polishing alone is not enough to create deep scratches like that. refund? No need. Don't treat the watch (that person's precious item) carelessly with other customers who come to buy batteries later, like you did with me.
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November 2023 by Erika Berrios
I went in today 11/25/23 to have my ring resized. From a 6-41/2. I have used this company before and service was fabulous two years ago. Today was different. There was no communication that my ring was not sized correctly. I was not told if they couldn’t size it down so I’m still needing a ring adjuster. Also I received my ring back dirty. My finger was black from my ring. It would have taken a few moments to clean it. I also stated to the woman that I would be waiting for the ring to be finished. It was done before I arrived which I arrived early no one cared to call.I feel lack of care or customer care were prevalent.I may rethink going here.
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November 2023 by Chris Shore (M)
I have been everywhere looking for a Charm bracelet and they were all out because it was “out of style.”James had one for me, amazingly priced and was able to meet my budget. I will be doing business here for years to come. Would very much recommend.
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November 2023 by Shayne C.
Went into the store to ask about the value and make of a prior diamond and gold bracelet that was bought at zales. The women in the store were not helpful at all. We're not interested in answering any questions and we're only interested in trying to get me to turn it in to buy their jewelry. Though that store that I bought $1000 item from would be helpful but they were anything but
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September 2023 by Barbara Merrigan
Thank you for fixing my watches.
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September 2023 by Nichelle
I went to get my bracelet fixed and they did it in a timely manner and repair costs were great. Snagged it again when moving and took a couple months to bring it back, but once I finally did they said it was free since it was part of the guarantee.They are kind, thank you!
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May 2023 by mntnman4014
Good place in the town awesome service
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May 2023 by 이소민
Did a great repair on my necklace. Great selection of rings at an affordable price. Thank you so much. Will come again soon!
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April 2023 by Chongnam Alderman
Great selection of jewelry. Thank you!
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April 2023 by Moe Wood
Been in this place twice and the Asian man will not leave his cpu and seemed bothered with EVERY question i had from replacement bands to purchasing a new Seiko. I asked very specifically if he carried a model i was looking for and of course he said no AND THERE IT WAS IN THE DISPLAY CASE. POOR customer service.
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March 2023 by CharLee Muse
This store is amazing and ready to help out even in short notice!! Thank you again for the gold rings for my mother’s necklace!! CharLee
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March 2023 by Hezakiah Ulmer
I've been coming here for awhile with my watches an its always a fun an relaxing experience !!!
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March 2023 by Briana Tinch
Best place to buy your pieces. Experience was professional and quick. Really great can’t recommend enough
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March 2023 by J. Smith
I finally found the jeweler that has my absolute loyalty. James is honest, fast, very skilled, and has reasonable pricing. I will only refer to him and am a lifelong customer. Thank you James and staff! A+++++ service. Support this LOCAL Citadel business!
