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March 2024 by jeremy villa
Fantastic shoe shop! Bought a pair of super sporty kicks from a steller young man by the name of Riley! He was super helpful, polite and friendly! Guided me through my quest for new shoe with confidence and a flare for the dramatic that literally made my day! Ten out of ten stars for Riley! He is a credit to his store and to retail workers everywhere! Take a bow Riley! Five out of five stars for Journey's as well! With staff like Riley the world is a better place and my feet feel amazing!
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October 2023 by Beric Dondarrion
Great location! They helped me order a pair of shoes that they didn't have in store, I think the employee's name was Sydney. Will definitely be back when I need to buy shoes ?
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September 2023 by Nick Anderson
Great location! They helped me order a pair of shoes that they didn't have in store, I think the employee's name was Sydney. Will definitely be back when I need to buy shoes ?
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August 2023 by Mike Sames
This store has the rudest employees. My family and I were here a few days ago. We were looking for shoes for our son. The employee who helped was Sydney, she was so rude and very disgusted that we bothered her. What is the point of working customer service if you are going to treat people like trash. I will never shop at this Journeys again until this rude, inconsiderate employee is fired. This experience was super Unpleasant. The blame can't be all put on her I also blame journeys. As a person, you are a direct reflection of your boss. So clearly The owner is rude as well. As well as the manager.
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September 2022 by Holly Wampler
Friendly staff and the only place that I could buy shoes that have my size I'm a size 13 in women's and 11 in men's so they definitely carry extended sizes
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August 2022 by Donna Allison
I love ❤️ my new Purple converss hightops and matching ?? socks ?Yeah!!
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July 2022 by Stacey N.
I ordered shoes online and when they arrived, they were not the correct shoe. The enclosed paperwork had the correct shoe name and item#, but the shoes that were sent to me were a different item. I called the Journeys store at the Citadel Mall in Colorado Springs and spoke with Tabby who was the manager on duty. Her store did not have the shoe I ordered, but she asked for the store # that it was sent from. She called them and told them about the mix up. Not only did she care about my issue, she also cared that the other store's inventory count would not be correct. The other store had the correct shoe that I ordered. Tabby is having them send the shoe to her store so I can just come in and make an exchange. She went above and beyond to provide excellent customer service! I'm so thankful for her assistance!! Great job!
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July 2022 by Grace Sanchez
The girl at the register was so nice and helpful. I wanted a bag and they didn't have it so she found it and ordered it for me . Great customer service.
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May 2022 by Amanda Goodall
Once in a while- you have a perfect shopping experience! Shopping at Journeys inside the Citadel Mall was that experience for my daughter and me!The manager at Journeys- Tearsa was the most helpful and wonderful person! She helped us pick the right shoes. She called around to find other sizes.We left with amazing shoes and huge smiles. Thanks Tearsa and Journeys! We will be back! ♥️
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April 2022 by Dylan Morse
Bliss was so friendly and approachable she was so helpful and nice. She complemented me on my outfit which made my day :) and the other girl working their was very helpful as well they fit me so well the shoes.
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December 2021 by Heather G.
I visited this location with one pair of shoes in mind...red chucks! I got lucky and got the last pair in my size. The ladies working the store today were helpful and friendly. The tissue paper was a little messed up in the box, so they made sure to re-wrap them. I originally went the journeys across the hall, closer to Dillard's and the employee never even acknowledged that I walked on. I'm glad I decided to come here instead! I will definitely be back to fulfill my need for new chucks!
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November 2021 by Rebekah Kistler
I had a great experience! I wanted to go buy some Converse shoes. The girl who was working there, was very patient and kind to help me try on several different sizes to find the one that fit the best. I ended up purchasing and adorable pair of Converse shoes that had different colored roses all over them.
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July 2021 by Michael Sean Christensen
I made a quick stop to pick up some Chuck Taylors for a wedding last weekend. The guy working the counter was helpful and provided some information on how they are sized which made a difference in what I bought as I didn't have the people who were wearing the shoes with me. He was spot on and the shoes fit when we got them home. The store was clean and well organized. My only complaint was the inventory system online showed they had inventory on something I wanted and when I got there, they didn't actually have them. That is not the locations fault. I walked out happy.
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July 2021 by boostedKTM
Very friendly people by extremely overpriced when you can go right down the aisle at the mall to the shoe Depot and get killer prices
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July 2021 by Kj
Save your time and go to journeys underground.