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March 2024 by Kenneth Welsch
Shawn the manager was great to work with. I got my wife’s neckless fixed and also upgraded her ring. Shawn was super helpful and respectful. He worked with what I requested and we got the deal done same day. I will be returning again in the future.
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February 2024 by Mr. Wayne
I'm disappointed the store wasn't open after 11am on 12 February 2024. The gates were still down after waiting an hour for someone to open.
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February 2024 by Heavenly Motivaton
Dear Sean & GwenI wanted to take a moment to express my sincerest gratitude for the outstanding service and warm hospitality I experienced during my recent visit to your store. From the moment I walked in, I was greeted with genuine smiles and a level of attentiveness that truly sets your establishment apart.Not only did your staff provide expert guidance and assistance in helping me select the perfect engagement Ring with my circumstances, but they also went above and beyond to ensure that my experience was nothing short of exceptional.I am thrilled with my purchase and will undoubtedly cherish it for years to come. More importantly, however, I am grateful for the memorable experience you guys created and the genuine connections forged during my visit.Please extend my heartfelt thanks to Sean & Gwen. Your commitment to excellence has not gone unnoticed, and I will not hesitate to recommend your store to friends and family seeking exquisite jewelry and exceptional service at Kay Jewelers.Thank you once again for exceeding my expectations and making my visit truly unforgettable.Warm regards,Brian
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February 2024 by C C
Worth getting out in -3° temperatures! Seriously!!I brought some of my inherited jewelry from my Mom to Kay Jewelers in Chapel Hills Mall for cleaning, and this appointment turned into a wonderful time of learning and surprise! For example, I brought in a set, thinking it was Aquamarine, but it was likely Blue Topaz. It was already a pretty set, but when Sean got finished cleaning and polishing, it looked brand new! He also cleaned a beautiful graduation ring (from 1965), which was gifted to me by my aunt for my 1984 graduation gift. This whole time, I thought it was just a simple metal with a plastic jewel in it. When Sean finished with that piece, I learned it was a 10K Gold band with what appears to be a garnet stone.I am so impressed with the patience, care, and additional information I received today.I highly recommend this location. I have purchased pieces from this location before but never brought jewelry in for cleaning. Service here is always consistently good, but this is my first time leaving so enriched by my visit as this jewelry is very special and sentimental.Thanks, Sean!! See you again soon!!
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January 2024 by jason weav
I bought 2 matching bracelets for my wife and daughter for Christmas. As it turns out, both bracelets had faulty clasps causing them to fall off constantly. One broke when it fell off. Went to the same store to see if they could be fixed. I was told both could be fixed but I would have to pay for them to be fixed even though it is their clasp problem…. When I pick them up it’ll be the last time I ever go to Kay Jeweler! Buyer beware.
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December 2023 by R Craft
THIEVES!!!If I don’t rate 4 or 5 stars it likely won’t be seen as I’ve encountered poor reviews being deleted here before.This interaction just speaks on the overall business model here.I’m not positive on the name but I believe it was Sean. The male manager. Tried to steal our gold scraps. Tried to play us a fool by “looking for it” oh that old thing he said. I just threw it away. TRYING TO PLAY ME A FOOL cuz I’m young or whatever. Well that little old thing was a piece of 14k gold. That I assume he was trying to add to scrap pile.They try to take advantage of whoever lets them. I hate to stain one’s reputation like this. But I’m afraid they way they operate earned it.
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December 2023 by Jill Coddington
Sean was exceptional and extremely helpful ! He is the best Kay person I have ever dealtwith . He made our visits fantastic ! I will definitely be back again over and over ! I couldn’t be happier with my purchase ! Lisa was great, also ! Thank you Sean !
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December 2023 by Jenny Coddington
I live in Durango and I will make the trip up to see Sean and the Chapel Hills Kay every time! He has been so amazing with helping trade in and being so understanding throughout the process! I will come back here to buy all my jewelry! Thank you thank you thank you!!
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December 2023 by Aaron Weber
Kay’s is amazing! They really went above and beyond a small issue I had with some merchandise. I highly recommend them for your jewelry needs.
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October 2023 by James Buchheit
All the staff was very helpful, Sean in particular was very friendly and did a great job helping explain everything about buying loose diamonds as well as setting them for an engagement ring.
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October 2023 by Ron Strickland
Daytona was awesome! Very professional, knowledgeable, and extremely gifted in her craft. I will revisit this Kay’s if she is working there. RCS
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October 2023 by Bernice Hendrickson
Liz is very helpful and a very sweet person. I will recommend my friends to her. I have had very excellent service at Kay’s . Wouldn’t go anywhere else to buy my jewelry. Bernice Hendrickson (Walker)
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October 2023 by Jennifer Hammond
Sean, Daytona, Liz are AMAZING! I just bought a Toi et Moi (You and Me in French?) lab created diamond ring!!!! Over 2 carats of pure dazzle!!!! I will be back for more, so excited to have something so unique and meaningful.
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October 2023 by Alayna Garner
They were wonderful! I’ve had to roll through a few times to send my ring in the get gems replaced and they always kept me updated!
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October 2023 by Todd Ikehara
I always receive exceptional customer service and watch assistance from Sean! He is friendly and helpful!!
