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November 2023 by Heath McKim
Outstanding Service! They were patient with us and helped us figure out what we really wanted. Everytime we buy furniture elsewhere we immediately regret it. Thank you La-Z-Boy!
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November 2023 by Debra Hartt
My daughter and I arrived at La-Z-Boy store on First & Main Town Center. We were met by very personable Charlie. She inquired what we were looking for and took us all around the show room pointing out and letting us sit and sample the sofas. She was always listening to our critique and each new sofa she showed us was better than the last. She is an excellent associate for this company. She has an amazing personality and we were always comfortable in her care. We purchased a sofa and an additional love seat and can’t wait for the delivery. La-Z-Boy has the best furniture and the most wonderful sales person, Charlie!Will always return to this store for any future purchases.
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November 2023 by Ann
Our salesman was impressive. We loved his demeanor. We bought our couch on the 3 of September 2023. After delivery we had a problem with something in the leather poking through. As that would damage the couch, we called for repairs only 5 days after delivery. Unfortunately, we did not find the defect right away. We talked with their repair department, and they were sending a new piece to the couch. We were told 6 weeks, and then someone would come do the install. Two days before our 6 weeks was up when I called, because the part had not been delivered, the repair department said we would have to wait until late December to receive the part on our new couch. They didn't even sound sure of that time frame. No one called to inform us or update us. Unfortunately, on a new couch, you only have 3 days to return. Now we have no choice but to wait four months or longer for a piece on a brand-new couch. Thank you La-Z-Boy for an expensive life lesson.
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November 2023 by Barbara Hastings
We hit the jackpot with the sales associate Nicole. After stating our criteria, she knew just where to show us what we were looking for. She was very professional in assisting us with finding the right materials and colors. All in all, a very pleasant shopping experience.
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November 2023 by David Rosser
Excellent again as always. Nicole does a fantastic job. She is excellent at reading people which greatly assists the buyers in making a purchase decision. As long as she is at La-Z-Boy we will be a customer.
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October 2023 by Rob Lowe
We were greated immediately as we entered the store. Michael treated us with a great attitude, a great smile, and a very professional young man. We told him what we were looking for and he walked us through the store showing us all of the options.We then continued on our own and found exactly what we were looking for in a very short time.All of the furniture in our home is Lazy Boy. I have been shopping with Lazy Boy since the 1980’s. They are the best! Great knowledgeable employees, and awesome furniture!I highly recommend Lazy Boy at both locations in Colorado Springs.
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September 2023 by Colorado Gram (Colorado gram)
This stores customer service is over and above! Nikki Bolhus helped me try almost all of the recliners in the store!Being disabled I need a recliner with a just right fit with all the bells and whistles. The power lumbar support of a amazing the headrest support is as well.I fell in love with the power Trouper recliner w everything but swivel. The store didn’t have one with that. I asked Nikki to see if any were at warehouse or other locations w swivel. She looked and hooray!! A beige cream colored one was available w swivel! She informed me it would be a little taller. I was so excited I hoped it would fit.Now here is the best part, we saved money picking it up at warehouse in town and i my grandkids called dibs of course. It looked great I was happy. The next day it was all mine. I tried it out and noticed my feet didn’t touch the floor. I said I’ll use it all day and see if it bothered me. It sure did!With my bad back the angle was too painful.Lazyboy return policy is three days from pickup or delivery for full refund. I called the store and Chase helped me with the refund and set it up for us to drop the recliner off at the warehouse. Very helpful. Quick and easy over the phone.The warehouse staff are amazing so helpful! Very efficient no unnecessary waiting.They wrap and load it for you and they unloaded from my suv Honda pilot. They fit easily because the back comes off.They gave us the return invoice and we were done. No fuss no pressure to trade it for another, just very helpful. I have had three lazy boys because of my disability and size I need a new recliner every four years or so just for my comfort. We pass them down to our children’s homes. Our son in-laws love them! The I-clean fabric is amazing in stain resistance. No fabric warranty needed for I-clean.I will go back to store on Powers near t target on Bloomington Road to try some more. Knowing exactly what I need now.Thank you Nikki Bolhus for your exceptional customer service! It is a rare thing these days.Thank you Chase and Lazy boy for making returns so easy.
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September 2023 by Sue S.
This stores customer service is over and above! Nikki Bolhus helped me try almost all of the recliners in the store!Being disabled I need a recliner with a just right fit with all the bells and whistles. The power lumbar support of a amazing the headrest support is as well.I fell in love with the power Trouper recliner w everything but swivel. The store didn't have one with that. I asked Nikki to see if any were at warehouse or other locations w swivel. She looked and hooray!! A beige cream colored one was available w swivel! She informed me it would be a little taller. I was so excited I hoped it would fit.Now here is the best part, we saved money picking it up at warehouse in town and i my grandkids called dibs of course. It looked great I was happy. The next day it was all mine. I tried it out and noticed my feet didn't touch the floor. I said I'll use it all day and see if it bothered me. It sure did!With my bad back the angle was too painful.Lazyboy return policy is three days from pickup or delivery for full refund. I called the store and Chase helped me with the refund and set it up for us to drop the recliner off at the warehouse. Very helpful. Quick and easy over the phone.The warehouse staff are amazing so helpful! Very efficient no unnecessary waiting.They wrap and load it for you and they unloaded from my suv Honda pilot. They fit easily because the back comes off.They gave us the return invoice and we were done. No fuss no pressure to trade it for another, just very helpful. I have had three lazy boys because of my disability and size I need a new recliner every four years or so just for my comfort. We pass them down to our children's homes. Our son in-laws love them! The I-clean fabric is amazing in stain resistance. No fabric warranty needed for I-clean.I will go back to store on Powers near t target on Bloomington Road to try some more. Knowing exactly what I need now.Thank you Nikki Bolhus for your exceptional customer service! It is a rare thing these days.Thank you Chase and Lazy boy for making returns so easy.
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September 2023 by Peggy Ferron
I had no intention of purchasing furniture when I walked in the door - I thought I was just looking around! I had a very specific set of furniture that I wanted. Then I met Charlie Beale. She very competently explained how the LazyBoy furniture is made and showed me some of the furniture in the store. She worked with me preparing several quotes. Slowly I changed my mind on the style of furniture I wanted. I did purchase a couch and two chairs and picked a fabric. I wanted white but after looking through the fabric options, the closest we could come was a light cream - but it will be fine! Anxiously waiting for my new furniture. Charlie was not "pushy" but took the time with me to work out the options. She is a great asset to your company.
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September 2023 by MontanaGal
Such a pleasant experience shopping for furniture. We just moved to a new state and sold all of our old furniture. Our saleswoman was fantastic. Really knew her stuff and helped us pick out the perfect fit for us.
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August 2023 by Carey C.
Just placed an order with Nikki. She was incredible, low pressure, super helpful. My husband and I came in multiple times trying to make a final decision on pieces. Every time we met with her she had a positive attitude. It truly was a pleasure working with her. We are excited for our pieces to arrive.We also worked with Haley, the interior designer . She came out to the house, did measurements, and worked closely with us to help design our living room based on our style. She nailed it! Can not recommend enough! Thank you
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August 2023 by Rudolph Calderon
Haley the Designer was very professional and knowledgeable about the product and designing process!! I had a great experience and look forward to doing business again!!! Thank you so much Haley Calderon..
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July 2023 by pat shaffer
Got a lazy boy chair a few years ago. Something on it broke and I have been trying to get it repaired since Feb (parts under warranty but not labor). Took three months of leaving messages and sending emails to get a date for a technician to come by scheduled. That date has moved two times, each time moving about a month back. I doubt this chair will ever actually get warranty service. Buyers beware
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July 2023 by Darlene Robinson
Charlie was listeningto my desires and is very knowledgeable of your products. She opened my vision to possibilities including design options. Haley listened and brought my vision together and visual. I am so excited with my purchase. They made this process awesomeAnd your quality is well known.
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July 2023 by Jill Carlson
Nicole was great. She was very helpful and knowledgeable. My husband found a chair he was super happy with.Unfortunately, the choices in couches are pretty slim unless you want a reclining couch or a big fluffy theater style couch. I know it's Lazy Boy, but the prices are quite high as well. Even at 50% off, some of the prices were very expensive.The delivery was definitely 5 star! Kevin and Austin were great.
