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March 2024 by Austin Kaiser
Kiesha was so helpful and expert in her knowledge. Cannot recommend this place or their staff more!!!
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March 2024 by Debbie Patterson
Great friendly and personalized service. People couldn’t have been nicer to deal with. The facility is very clean and comfortable
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March 2024 by David Pfeifer
From day one we’ve been treated with respect and understanding of our situation. Location of facility is near to our home and a great member of our community. # 1 in our book.
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March 2024 by Kristen Johnson
Great storage facility and customer service! Very secure, clean, and convenient.
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March 2024 by Orianna Johnson
Great customer service! I really like that the building was clean and clean bathrooms. The manager Kiesha was nice and helpful. She made me feel at home and played with my kid as we got my paperwork taken care office
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March 2024 by Thomas DeVore
The staff was very knowledgeable, helpful and kind.
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March 2024 by Jade
Kiesha is an absolute champion. She clearly works hard and cares about her facility and tenants. We appreciate her and the ease of storing here!
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March 2024 by TJ Scar
Awesome new crew that just took over. It used to be security Self Storage or something like that. They were horrible. The new mngr Adam got something done for me in an hour that the other crew couldn't do in 6 months. I've had great conversations with Kiesha as well. She has been instrumental in my learning about the new crew. I am very pleased to say the least.
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December 2023 by Jessica Koster
Online it says you can sign up and get into the space the same day, no contact required. Once you pay and sign a lease, they send an email requiring you to wait until their office is open to gain access to the unit you've already paid for. Customer service is rude as hell and told me I'd have to rent another unit to get access today. You want me to pay for 2 units I won't habe access to? Hard pass. They also can't give refunds over the phone so I'm just out that money until the local office is open.
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December 2023 by Stefanie Ramsey
We have been a customer of Life Storage for over 3 years. Its clean and convenient for our small business needs. We own the local Postal Annex 4012 on Research Pkwy. We store our overflow of boxes and supplies here. The rent has increased a lot over the 3 years, nearly double, but we love that its close, indoors and clean. We also have gotten large box orders shipped directly to the storage. This saves us time and money. A big reason we stay is Kiesha, the young lady that works here. She is always so kind and helpful. She always has a smile on her face. Life Storage is lucky to have her as an employee. Just great customer service! Thank you Kiesha for being awesome. I look forward to seeing you again soon.Stefanie RamseyOwner PA4012
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December 2023 by Donise Benton
My partner and I have have been house shopping and planning for our move to Colorado. We also went storage hunting and Wow!I believe the young ladies name is Kiesha. What superb customer service skills. She provided us with sizes and pricing on the units. Her patience was the best we had while shopping a few places. My partner suggested we return once again for storage while in transition. Thank you for a wonderful experience. ?
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December 2023 by Greg Fuller
Kiesha Bagby has been THE MOST helpful store manager of all the several storage facilities I have utilized over the past 20 years- her knowledge of the 4750 Scarlet Drive store and wonderful personality makes it a joy to keep my items there and come visit often! Please recognize this professional young lady!
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December 2023 by Jenny Moody
Utterly terrible. As soon as we moved our stuff in, these guys raised our price in both units by over $200 a month combined!! I still decided to continue because moving is such a hassle and expense. But then, their roof leaked!! They said they wouldn’t cover a dime of my ruined things and just go ahead and file an insurance claim. They said they had many people who had to file claims. The manager is very professional and respectful, but what good is that when she is informing you of ridiculous policies? I used my Thanksgiving vacation to move my stuff somewhere else. That really was a bummer. I’m done with these guys.It leaves me questioning how they have good reviews when my experience was so bad? She did say they are are under new ownership, so maybe they were good in the past. But certainly not now.
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October 2023 by Angela Burns
We needed to downsize our storage unit and Kiesha was a great help in finding us just what we needed for an affordable price. The office staff was very friendly and helpful. I highly recommend them to anyone.
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October 2023 by Tammy P
The facility is nice and clean but they upped the price of my unit after a few months by $100 without notification to me.
